RESUME
Sanjay Palial
Chandigarh, Pin: -160047
Mobile: +91-978*******
Email:******.******@*****.***
Objective: Exploring the opportunity of a challenging, growth-oriented career with a reputed corporate house in Infrastructure Information Technology Operation, Implementation and Administration.
Summary: Near about 14 years of experience in Infrastructure management that includes Linux servers, Devops, AWS, Azure, PCI DSS, ISO 27001:2013, Linux implementation, migration and operation and having working knowledge of planning, designing IT infra with security and ITIL processes.
Work Experience
Organization
Designation
Duration
Net Solutions
IT Manager
06 march 2018 to till date
Aricent
Manager-Operations
14 Sept 2017 to 05 March 2018
IBM India Pvt LTD.
Subject Mater Expert
01 March 2016 to 31 July 2017
Span InfoTech Ltd (Evry)
Team Lead
10th Feb 2011 to 29th Feb 2016
IDS InfoTech Pvt Ltd
Technical Support Engineer
31st Jul 2008 to 09th Feb 2011
Estel Technologies Pvt Ltd
System Engineer
24th Mar 2008 to 31st Jul 2008
Eon Infotech Limited
Linux Open Source Engineer
1st Apr 2006 to 15th Mar 2008
Academics:
Education
Institute
Passing year
MBA in Operations
Sikkim Manipal University
01 Sep 2011 to 30 Oct 2013
MCA
Punjab Technical University
20 Sep 2007 to 30 Sep 2009
B.Sc. IT
Punjab Technical University
01 Aug 2005 to 14 Sep 2007
Diploma (ECE)
CCET sec 26 Chandigarh
01 May 2000 to 31 May 2003
Matric
GMSSS sector 33 D, Chandigarh
01 Apr 1999 to 31 Mar 2000
Technical Certifications:
ITIL V3 certified 30th Jul 2012
RHCE 22 February 2006. RHCE Certificate Number: 804************
Apprenticeship Training Certificate in ECE from CSIO (29.09.2003 to 28.09.2004)
AWS solution architect certified, Certification number: L7Q3GETKBFB11Y3S
Job Profile
Company
Net Solutions
Duration
06 march 2018 to till date
Clients
GWA, Wooclub, HUL and 50 others.
Job Title
IT Manager
Job Responsibilities
Managing team of IT managed service
Re-form and maintaining the IT infrastructure and policies as per PCI DSS and ISO 27001:2013.
Functioned primary role in the organization to achieve PCI DSS (Payment Card Industry Data Security Standard) compliance.
Performed a chief role in achieving ISO 27001:2013 certification.
Working as CSIO (Chief Information Security Officer) for ISO 27001:2013 compliance.
Responsible for architect, designing, implementing and supporting of cloud-based infrastructure and its solutions.
Working on POC and SOW
Managing Fortigate firewall, rules, configuration,
Managing In house Infrastructure, network, switches, etc.
Managing Anti-virus Kaspersky
Defining organization policies like, email, password, internet, backup policies
VPN and VPC tunneling in AWS
Proficient in AWS services like VPC, EC2, S3, ELB, Auto Scaling Groups (ASG), EBS, RDS, IAM, Route 53, Cloud Watch, Cloud Front and Cloud Trail.
Configuration and implementation of Cloudflare.
VPC solutions in AWS with the help of Network ACLs, security groups, public and private network configurations.
Azure VM configuration and maintenance.
Backup configuration and cycle in Azure and AWS.
Configure network end points in Azure.
Defining roles and access to console users for AWS and Azure.
Disaster Recovery setup for AWS and Azure.
Monitoring setup for AWS and Azure infrastructure.
User administration, Profile, Security rights, disk space and process monitoring.
Excellent knowledge of services like DNS, DHCP, NFS SEND mail, Apache web server, Samba, SSH, Telnet, HTTP, YUM, RPM
Expert in JIRA Service desk tool as per ITIL process.
Migration from In-house Infrastructure or any other provider to AWS and Azure.
Manage audit cycle of infrastructure with help of tools like AWS Inspector.
Managing backups, scheduling jobs, enabling cron jobs, enabling system logging and network logging.
Responsible for architect, designing, implementing and supporting of cloud-based infrastructure and its solutions.
Using AWS Elastic Beanstalk for deploying and scaling web applications and services developed with Java.
Configuring Nginx and Apache on Linux server level.
Deep knowledge of SSL certificates (Single, Multi-Domain (MDC), Unified Communication UCC, and Wildcard
Responsible for Continuous Integration and Continuous Delivery process implementation using Jenkins along with Python and Shell scripts to automate routine jobs.
Implement Incident, Request, Change and problem management processes in organization.
Implemented Continuous Integration using Jenkins and GIT from scratch.
Responsible for performing tasks like Branching, Tagging, and Release Activities on Version Control Tools like SVN, GIT.
Company
Aricent
Duration
14 Sept 2017 to 05 March 2018
Clients
CISCO European (Austria)
Job Title
Manager-Operations
Job Responsibilities
Leading/managing a team of Linux/DevOps team members.
Setting KPI for team members.
Client meeting to understand the new requirements.
Assigning tasks to team members.
Shift handling process and taking care of meeting that comes under shift.
Meeting with Client to understand new work and operational tasks.
Daily team huddle and weekly meeting with team members.
Maintaining the Nagios server and agent configuration.
Docker install configuration, Docker file, image, Container
Git, GitHub install configuration and management
Sending merge request through GitLab
Puppet master and client configuration, deploying, troubleshooting.
Changes in the puppet modules and then deploying on all clients through git.
Working on Jira tasks for development and improvements in the environment.
Chef configuration, deploying, troubleshooting.
Creating Bash Script programs to automate date to day operation
Performing routine up-gradation and deploying security patches.
File system management, LVM migration, cloning, and expansion.
Linux Print, NFS, DNS, Linux server configuration and troubleshooting.
Hands-on experience on SAN storage configuration on Linux/Unix servers.
Working on customizing Firewalls, DMZs.
Environment migration from HW to Virtual platform.
Managing RedHat 5.6.7 and centos and Debian servers
AWS (Amazon web services) configuration and management
AWS, EC2, S3, RDS, Cloudwatch, IAM, SNS, VPC, ELB, AWS Route 53.
AWS cloud formation through JSON scripts templates.
AWS Elastic Cache, Elastic IP, AMI image, EBS Snapshot
Jenkins install configuration management
Job Profile
Company
IBM India Pvt LTD.
Duration
01 March 2016 to 31 July 2017
Clients
Posten Norge AS, Norsk Hydro, Statoil ASA, DNB, Telenor, SJ Lincoln
Job Title
Subject Mater Expert(Team Lead)
Job Responsibilities
Team management, leading team of 15 resources.
Allocating new tasks and taking updates from them on regular basic.
Setting up KPIs for team resources and setting expectation.
Doing daily huddle in team to discuss operation challenges and status of tasks.
Doing weekly team meeting to discuss last week operation work like incidents, line-item, changes, problem count.
Creating proactive tasks in operation and aligning it to team members as per their competency.
Regular meetings with verticals regarding operation work.
Regular meetings with client if there any new requirement or any challenges.
Working on ITSM Infrastructure processes (Incident, Change, request, Problem)
Change coordinator for my team and member of CAB team.
AWS (Amazon web services) configuration and management
AWS, EC2, S3, RDS, CloudWatch, IAM, SNS, VPC, ELB, AWS Route 53.
AWS cloud formation through json scripts templates.
AWS Elastic Cache, Elastic IP, AMI image, EBS Snapshot
Jenkins install configuration management
Docker install configuration, docker file, image, Container
Git, GitHub install configuration and management
Sending merge request through GitLab
Maintaining Nagios server and agent configuration.
Puppet master and client configuration, deploying, troubleshooting.
Chef configuration, deploying, troubleshooting.
Performing routine up-gradation and deploying security patches.
Linux Server Migration, cloning and expansion from HW to Virtual
Server Performance Tuning and RCA establishment.
Linux Print, NFS, DNS, Linux server configuration and troubleshooting.
Server access via putty, ILO console, VMware and Oracle VM.
User and Group Administration on all Unix machines.
Creating Bash Script programs to automate date to day operation.
Working on protocols like TCP IP, routers, switches and other networking technologies
Company
Span InfoTech Ltd (Evry India)
Duration
10th Feb 2011 to 29th Feb 2016
Clients
Posten Norge AS, Norsk Hydro, Statoil ASA, DNB, Telenor, SJ Lincoln
Job Title
Team Lead
Job Responsibilities
Handling team of 10 resources.
Allocating tasks to team member and taking regular updates from them.
Assigning new proactive tasks to team members as per their competency.
Setting KPI for team members and take necessary actions.
Doing dry and full appraisals to team members.
Making shift Roster to team to cover up 24/7 operation.
Direct client meetings to take new tasks, project and to discuss any challenges.
Daily huddle meeting with team members to discuss operation tasks.
Weekly team meeting with team to focus on (incident, changes, line-item, problems) of last week.
Coordination with top management regarding operation, new hiring, projects, tasks)
Good experience in ITSM Infrastructure processes (Incident, Change, request, Problem)
Good knowledge of tools in use sm9, service center 6.2, Ipcenter
Allocation and follow-up on the tasks assigned to team members.
Hands-on experience on SAN storage configuration on Linux/Unix servers.
Migration plans, migration of database Unix/Linux servers.
Nagios server and agent configuration.
Puppet master and client configuration, deploying, troubleshooting.
Ansible configuration, deploying, troubleshooting.
Performing routine up-gradation and deploying security patches.
Back-up and restore of configuration files via netback-up and TSM agent.
Pacemaker Cluster configuration and failover test.
Expertise in Linux LVM Migration, cloning and expansion.
Server Performance Tuning and RCA establishment.
Hardware trouble shooting on HP ProLiant 3, 4,5,6,8 and Power Edge servers.
Linux Print, NFS, DNS, Linux server configuration and troubleshooting.
Server access via putty, ILO console, VMware and Oracle VM.
Oracle VM resource management, migration, template development
Oracle VM cloning, troubleshooting, resource pinning and licensing.
Doing Kaizen and Lean to smoothen the operation
Bash Scripts and cron jobs to automate date to day operation.
Meeting with client/vendor for months’ updates on critical issues/releases
CAB meetings for change management process and approval.
By weakly and month meeting with team and management for operation updates.
Knowledge of protocols like TCP IP, routers, switches and other networking technologies
Company
IDS InfoTech Pvt Ltd
Duration
31st Jul 2008 to 09th Feb 2011
Job Title
Technical Support Engineer
Job Responsibilities
Created and maintained Linux and free-BSD based servers
MySQL queries/Shell Scripts to query and update database tables
Configured DNS, DHCP, NFS, FTP and Mail servers
Provided remote infrastructure support via tools like putty.
Maintained Syslog Server and generate respective reports
System upgrade and security patching via yum and RHN satellite.
Network and system troubleshooting via tools like Wireshark, Nmap.
Remedy Management for Logging tickets/issues.
Taken care of Incident management process for team.
Created bugs and update them in Bugzilla.
Coordinate with QA team to analyses and verify bugs.
Server Performance Tuning and RCA establishment.
Hardware Raid and LVM configuration on dell idrac6 servers.
Scripts to automate date to day operation.
Installation, provision, configuration & maintenance of Linux/Unix servers.
Company
Estel Technologies Pvt Ltd
Duration
24th Mar 2008 to 31st Jul 2008
Job Title
System Engineer
Job Responsibilities
Setup of all the RedHat servers at hardware level and mounting them in racks.
Setup of all the Linux servers (DNS, NFS, FTP, Printer) with modules.
Configuration servers with load balancing via RedHat cluster.
Configure Linux application servers e.g. tomcat, apache.
Carry out daily routine Linux/Unix system administration.
Check all backup routines through DAT drives and send the report.
Administration and maintenance of Mysql database
Daily proactive check on servers
Troubleshoot server for performance issues.
Company
Eon Infotech Limited
Duration
01st Apr 2006 to 15th Mar 2008
Job Title
Linux Open Source Engineer
Job Responsibilities
Support and troubleshot Linux servers
Support and troubleshoot firewall, mail servers.
Hardware raid and LVM configuration on servers
Troubleshooting and maintenance of the in Squid, DNS
Support Mail Server back end which includes postfix, amavis, clamAV.
Up-gradation of Kernel, security updates and OS in the both Linux servers and customize Linux base firewall.
Support firewall (squid), troubleshooting when server crashes
Configuring and manage Iptables rules
Supporting customer environment and give onsite support.
Monitoring Linux based servers.
Coordinating with end customer for new releases and bux fixes patching.
Network and system troubleshooting with tools like traceroute, tcpdump and Wireshark.
MySQL queries to query and update database tables
Created bugs and update them in Bugzilla.
Bash Scripts to automate date to day operation.
Achievements:
Achievements
Company
Date
Kudos
Estel Technologies Pvt Ltd
31st May 2008
Employee of the month
IDS InfoTech Pvt Ltd
June 2009
Employee of the month
IDS InfoTech Pvt Ltd
August 2010
Employee of the month
Span InfoTech Pvt Ltd( Evry India)
July 2011
Personal Details:
Father’s Name : Pritam Singh Palial
Date of Birth : Oct 22, 1984
Sex : Male
Marital status : Married
Nationality : Indian
Date: SANJAY PALIAL