Software Engineer Manager

Parul Gupta

**** ******** **. • San Diego, CA ***22 • 858-***-**** • *****.*******@*****.***

SUMMARY

Resourceful Business Analyst Project lead with broad experience of over 8+ years in IT Healthcare Payer-Provider space and skilled in streamlining operations and maintaining schedules to ensure timely completion of assigned projects. Expert managing diverse teams and resources to drive successful project milestones and deliverables. CERTIFICATIONS

EXPERIENCE

Project Lead, Client: Scripps Health JULY’18 – CURRENT Healthcare Provider San Diego, CA

• Certified Epic Analyst (Tapestry AP Claims Administration) – Completed multiple upgrade build and testing. Completed Conditions of Participation build and testing.

• General Description of Duties

Business Analysis – Analyze complex business problems and specify the functionality of solutions; Provide technical expertise in identifying, evaluating, and developing modules and procedures that meet user requirements; Determine, communicate, and escalate issues/risks

Build – Define an overall build design and leverage Epic strategies to implement while seeking to improve efficiency; Through unit testing, maintain a level of quality up to departmental standards; engage with other Epic teams, that support other modules, to promote a complete solution; Lead design review sessions

Client Management – Work directly with internal and external stakeholders to assess business needs, provide relevant solutions, and communicate information effectively; Manage expectations

Quality Assurance – Determine testing methodology and create test plans for unit and integrated testing; Coordinate user acceptance testing; Execute functional, regression, load testing; etc.

Data Analysis – Conduct data analysis and troubleshooting

Documentation – Prepare detailed requirement specification documents, process flows, and other required documents; Create training materials in conjunction with Instructional Designers and/or participate in training

• Participate in application upgrades, resolution of problems and issues associated with installed applications and related information technologies, diagnosis of failures encountered in application software and related technologies and quality control of all application implementations/enhancements prior to release to customers.

• Lead for Tapestry team to present item to change control board for approval, write application test scripts and prioritize ongoing work.

• Project implementation manager for Epic upgrade, enterprise integrated testing and build and implementation

• Tapestry related build and maintenance lead for the Provider Relations Department including, contracts, fee schedules, networks, provider, vendor and place of service records, Security changes, Enrollment and Eligibility as well as any other master files related to these records

• Collaborate with cross-functional teams on large-scale Health Plan projects and assist with project planning and management.

• Develop and execute integrated testing scenarios with other Health Plan and Health System departments.

• Support implementation and upgrades to software applications. Works with Business Owners, System Support, and IT Teams to assess, and develop best practice models

• Provide ongoing communication with users, managers, corporate directors, and vendors to assure support and current initiatives

• Liaison with the client team, clinical team and vendor team to troubleshoot technical issues

• Work with application end users to identify and correct problems in a timely and professional manner

• Provides leadership in the establishment and development of project baseline budgets, resource allocation, and schedules in individual and group situations

• Champions Award Winner to drive cross-functional goals and bring innovative ideas to improve customer experience. TEAM LEAD, Client: Scripps Health MAY ’15 – JUN ‘18 Healthcare Provider San Diego, CA

• Epic Tapestry AP Claims Administration • Certified SAFe Agilist • Certified Scrum Master

• PMP (in Progress) • Certified Scrum Product

Owner

• Technical system design lead of EMR systems used in 5 Major hospitals and 40+ Clinics for Scripps Health, owner of analysis, performance and solving technical issues

• Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes

• IT lead for the implementation, configuration, testing and issue tracking of new ERA Normalization process in coordination with Business services from GE to Change Healthcare

• Practice Management Application, Optum Claims Manager, GE Centricity and Navicare lead from transition phase till successful implementation in EPIC

• Strong knowledge of Patient life cycle starting from Registration, Scheduling of patient, claims to process 837, Professional Billing 835, Payment posting.

• Hired, mentored, and led a team of 15+ members with Onshore-Offshore coordination.

• Provide business analysis and development support for core healthcare analytic solutions supporting internal and external customers

• Syntel Adaptive AGILE Values Award 2016 to thrive in challenging and ambiguous situations

• Receive and log requests for support from the help desk, other service delivery staff, and users; investigate problems and other requests for assistance and determines appropriate actions to take.

• Leads the team’s efforts Co-ordination with the offshore team and helping them with issue remediation. SENIOR SOFTWARE ENGINEER – SYNTEL, PUNE, INDIA APR’2014 – APR’2015

• Provide business analysis and development support for core healthcare analytic solutions supporting internal and external customers

• Responsible for performing and coordinating application deployments through various test and production environments

• Lead developer and expert on SSRS business applications and reporting

• Migrating and redesigning of the current application to the new platform based on MVC 4.0

• Communicated and collaborated with customers regularly to ensure quality development and service delivery and present the deliverables as per the milestones identified in the project plan SOFTWARE ENGINEER – SYNTEL, PUNE, INDIA APR’2012 – MAR’2014

• Excelled in rapid application development and management of technological issues for assigned projects, earning the highest customer satisfaction rating for software deliveries.

• Translated functional requirements into robust, scalable solutions that fit with overall system architecture and producing comprehensive and usable software documentation.

• Identified the code improvement areas in the RNT tool for the Data Execution part and implemented the same in the code for HOAGS.

• Product expert to conduct a thorough and detailed ICD-10 System Impact Assessment on four of the in-house applications

(MCSL, UMCARE, Mobile Care and TPIS)

• Resolved all the detected defects within the given time limit with 100% accuracy. METHODOLOGIES AND SKILLS

Project LifeCycle Management

Requirement Definition and Analysis

HealthCare Management

Customer Service

Process Improvements

Team Building and Leadership

Strong written and oral communication skills

Collaborative yet Independent Leader

Attention to Detail

Critical Thinking

• Healthcare: Expert on Healthcare Revenue Life Cycle Management and Patient Life Cycle, Epic Systems, HIPAA Complaint, GE Centricity/IDX, ALM, Service Now, Remedy

• Expertise in technologies like ASP.NET 4.5, C#, Web API, SQL JavaScript, JQuery, Bootstrap, CSS, HTML and SQL Server Management Studio 2008

EDUCATION

Bachelors of Engineering – Computer Science, India 2007 – 2011

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