Service Representative Medical

AR Ambrecca Rice

980-***-**** E: ******.******@*****.***

Kannapolis, NC

PROFESSIONAL

SUMMARY

Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Reliable Phlebotomist specializing in therapeutic phlebotomy, eager to bring 3-year background to growing facility. Expertise in working with all types of patients, including those with chronic illnesses.

SKILLS Diagnostic testing

Specimen labeling procedures

Patient confidentiality

Quality control guidelines

Blood specimen storage

Health education

Venipuncture

Measuring vital statistics

Recording data

Medical records review

Sample and specimen collection

Data entry

Lab result interpretation

WORK HISTORY PHLEBOTOMIST TECHNICIAN 12/2019 to CURRENT Octapharma Plasma Charlotte, NC

Followed physician orders when administering therapeutic phlebotomy. Performed bedside tests like bleeding time tests and entered results into patient charts.

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories. Organized daily work based on collection priority. Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs. Stocked phlebotomy cart or carrier with appropriate supplies. Accurately labeled vacutainer tubes with patient name, date and time of collection.

Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

MEDICAL SCREENER/PHLEBOTOMIST 01/2016 to 12/2019

Talecris Plasma Resources Kannapolis, NC

Maintained clean, neat and properly sterilized work area. Obtained patient vitals such as height, weight and blood pressure. Utilized finger sticks and screening equipment to check hematocrit and protein levels.

Opened and updated files with current donor information. Conducted hearing and vision exams on patients between ages of

[Number] and [Number] and delivered test results to physician. CUSTOMER SERVICE REPRESENTATIVE 03/2016 to 05/2016 Teletech Communications Concord, NC

Regularly exceeded daily sales and product add-on quotas. Compiled customer feedback and recommended service delivery improvements to management.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

EDUCATION High School Diploma 06/2014

Statesville High School, Statesville, NC

North Tryon Continue Health Education, Charlotte, NC 03/2019 Continuing education in phlebotomy

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