Middle level assignments in Client servicing with an organisation of high reputation.
A dynamic professional with nearly fourteen years experience in Retail, Process Management, Client Servicing and Team Management.
Currently as a store manager with VIP IND Ltd., (Luggage MFG), KOLKATA
Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service related critical issues.
Possess excellent interpersonal, communication and organisational skills with proven abilities in customer relationship management.
VIP IND Ltd., (Luggage MFG), KOLKATA as LOUNGE STORE MANAGER
Key Result Area
Managing service operations for rendering and achieving quality services; providing customer support by answering queries & resolving their issues, ensuring minimum TAT.
Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.
Coordinating promotional activities for new releases & special products.
Creating initiatives, designing events, planning merchandising and executing marketing events for increasing sales.
Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction with product & service norms.
B.A from Calcutta University 2009.
D.C.A diploma in computer application 1999.
Date of Birth: 15-01-1980
Address: 26,Satashi main 2nd bye lane, Jagacha, Howrah-711112.
Present Address: Satashi, Dakshin Para, Behind Central School,
Howrah - 711112
Languages Known: English, Bengali and Hindi