Customer Service Medical
Resume:
KAREN
VASCONCELOS
Information
Address
Fontebella Ave
Innisfil/Vaughan
ON
Canada
Phone
**.***********@*****.***
PROFESSIONAL SUMMARY
Dedicated Personal Support Worker and Health Care professional looking to be apart of a team assisting the elderly with activities of daily living. Reliable worker with the ability to quickly learn new concepts and skills.Backed by a solid work history and a reputation as a team player and compassionate and caring worker.
SKILLS
Upbeat and enthusiastic attitude with a positive outlook on life Independent and strong work ethic
Strong time management skills and proven history of workplace punctuality Attention to detail and meticulous use of proper safety procedures Experience with a variety of cleaning products and tools Palliative Care
Extensive Experience with Point of Care system
Able to lift heavy objects over 50lbs and operate all ceiling and mechanical lifting devices BLS CPR and First Aid certified
Strong attention to details as well as ability to multitask in a high paced work environment Courteous and friendly with excellent listening skills Able to resolve any conflicts that may arise while working as a team Follow all safety and sanitization protocols
EXPERIENCE
CANADIAN TIRE
Customer Service Supervisor
Provided excellent customer service using effective interpersonal and problem solving skills.
Developed weekly schedules for over 10 associates on my team
Handled all customer complaints, refunds, and questions, assuring customers were satisfied with the service 04/2020 – present
Innisfil, ON
LAKERIDGE HOSPITAL
Environmental Service Associate
Responsible for transferring and portering residents to appointments in different wings of the hospital
10/2019 – 03/2020
Oshawa, ON
Cycle cleaning of isolation rooms as per department and infection prevention control
Responsible for maintaining equipment, and carts daily and replenishing for the next shift
Cleaning and disinfecting floors, walls, ceilings, windows, lights, furniture, washrooms, kitchen and medication room KENSINGTON GARDENS
Personal Support Worker
Assisted residents in activities of daily living which included bathing, meals/feeding, toileting and personal hygiene Provided wound management and skin assessment care in order to prevent skin breakdown such as positioning devices or dressing changes.
Assessed assigned residents health daily and assisted with taking daily vitals, weights, daily input/output and reporting any changes to health.
Delegated to assist with medication administration and specimen collections
Extensive experience with mechanical/ceiling lifts. Ability to lift and transfer residents of all ambulatory status. Collaborated with personal support workers, nurses, nutritional specialists and dieticians, physiotherapists, clients and family members in order to provide quality of care and create. customized care plan.
Cleaned/organized residents rooms and living space, which included removing soiled linen.
01/2018 – 09/2019
Toronto, ON
BELMONT HOUSE
Personal Support Worker
Provide individualized person centred care tailored to the needs of each resident while collaborating with nurses, physiotherapists, nutritionalists, dieticians, clients and families
Provide physical support to assist residents to perform activities of daily living such as toileting, feeding, bathing, dressing, standing, walking and exercising
Assisted with residents with ambulation, and transferred residents utilizing electric/manual equipment and lifting devices
Extensive experience with disinfecting and sanitizing with use Personal Protective Equipment procedures and protocols Provide highest quality of holistic care throughout the dying process while maintaining client dignity and respect. Daily monitoring and assessments of residents well being 03/2011 – 06/2017
Toronto, ON
which includes vital signs, weight and daily in-puts and out- puts including all meals
Responsible for assessing patients during each shift and reporting/documenting care, as well as any health changes Maintained client confidentiality of medical records and charts
EDUCATION
GEORGE BROWN COLLEGE
Personal Support Worker Certificate with Honours
2010 – 2011
ANDERSON COLLEGE
Medical Laboratory Technician and Certified with the Ontario Society of Medical Technologists
2014 – 2015
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