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Customer Service Medical

Toronto, ON, Canada
September 26, 2020

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**** ******* ***, **

Fontebella Ave








Dedicated Personal Support Worker and Health Care professional looking to be apart of a team assisting the elderly with activities of daily living. Reliable worker with the ability to quickly learn new concepts and skills.Backed by a solid work history and a reputation as a team player and compassionate and caring worker.


Upbeat and enthusiastic attitude with a positive outlook on life Independent and strong work ethic

Strong time management skills and proven history of workplace punctuality Attention to detail and meticulous use of proper safety procedures Experience with a variety of cleaning products and tools Palliative Care

Extensive Experience with Point of Care system

Able to lift heavy objects over 50lbs and operate all ceiling and mechanical lifting devices BLS CPR and First Aid certified

Strong attention to details as well as ability to multitask in a high paced work environment Courteous and friendly with excellent listening skills Able to resolve any conflicts that may arise while working as a team Follow all safety and sanitization protocols



Customer Service Supervisor

Provided excellent customer service using effective interpersonal and problem solving skills.

Developed weekly schedules for over 10 associates on my team

Handled all customer complaints, refunds, and questions, assuring customers were satisfied with the service 04/2020 – present

Innisfil, ON


Environmental Service Associate

Responsible for transferring and portering residents to appointments in different wings of the hospital

10/2019 – 03/2020

Oshawa, ON

Cycle cleaning of isolation rooms as per department and infection prevention control

Responsible for maintaining equipment, and carts daily and replenishing for the next shift

Cleaning and disinfecting floors, walls, ceilings, windows, lights, furniture, washrooms, kitchen and medication room KENSINGTON GARDENS

Personal Support Worker

Assisted residents in activities of daily living which included bathing, meals/feeding, toileting and personal hygiene Provided wound management and skin assessment care in order to prevent skin breakdown such as positioning devices or dressing changes.

Assessed assigned residents health daily and assisted with taking daily vitals, weights, daily input/output and reporting any changes to health.

Delegated to assist with medication administration and specimen collections

Extensive experience with mechanical/ceiling lifts. Ability to lift and transfer residents of all ambulatory status. Collaborated with personal support workers, nurses, nutritional specialists and dieticians, physiotherapists, clients and family members in order to provide quality of care and create. customized care plan.

Cleaned/organized residents rooms and living space, which included removing soiled linen.

01/2018 – 09/2019

Toronto, ON


Personal Support Worker

Provide individualized person centred care tailored to the needs of each resident while collaborating with nurses, physiotherapists, nutritionalists, dieticians, clients and families

Provide physical support to assist residents to perform activities of daily living such as toileting, feeding, bathing, dressing, standing, walking and exercising

Assisted with residents with ambulation, and transferred residents utilizing electric/manual equipment and lifting devices

Extensive experience with disinfecting and sanitizing with use Personal Protective Equipment procedures and protocols Provide highest quality of holistic care throughout the dying process while maintaining client dignity and respect. Daily monitoring and assessments of residents well being 03/2011 – 06/2017

Toronto, ON

which includes vital signs, weight and daily in-puts and out- puts including all meals

Responsible for assessing patients during each shift and reporting/documenting care, as well as any health changes Maintained client confidentiality of medical records and charts



Personal Support Worker Certificate with Honours

2010 – 2011


Medical Laboratory Technician and Certified with the Ontario Society of Medical Technologists

2014 – 2015

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