Engineer Desktop Support

PANKAJ KUMAR

***-*, ******* *****, *** Delhi-** Phone:- 995-***-****, 885*******

E-mail:- ***.******@*****.***

HARDWARE / NETWOKING PROFESSIONAL

OBJECTIVE

To build a challenging career in Computer Hardware Networking engineering through a reputable company, where I can work to enhance my professional skills while at the same time contribute to the company.

SUMMARY:

Established track record with 12 years of experience in helping organizations to efficiently use their networks; ensuring that the design of an organization's computer site allows all of the components, including computers, the network, and software, to fit together and work properly. Also monitor and adjust the performance of existing networks and continually survey the current computer site to determine future network needs; as well as troubleshoot problems reported by users and by automated network monitoring systems and make recommendations for enhancements in the implementation of future servers and networks.

Sound familiarity with Windows 2000, Windows XP, Windows seven and Windows 10 at the user level, including user and application installation.

Familiarity with Microsoft Office, printing, and Windows networking.

Familiarity with Intel-compatible hardware.

Advanced ability (building and configuring machines, hardware troubleshooting).

Strong communication and people skills, both written and verbal.

A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure.

Expert in Windows server 2000/ 2003, Microsoft Active Directory, DNS, DHCP

Fantastic ability to learn new material quickly.

A solid understanding of networking fundamentals and security.

Ability to maintain a reliable and methodical approach to support and documentation.

Uncommon ability to work independently and as part of a team.

PROFESSIONAL EXPERIENCE

FRANCIS WACZIARG (P) LTD B -58, Sector -57, Noida (UP)

Senior desktop support engineer. [August 2016 to July 2020]

CSCUBES INFOTECH (P) LTD 1820, Street No.10, 2nd Floor, Govindpuri Extension Kalkaji.

As a Remote Support Engineer. [September 2013 to July 2016]

Comviva Technologies Limited a Bharti Enterprise Gurgaon Haryana, as a (L2) Computer Hardware and Networking Engineer. [February 2009 to August 2013]

Eco-Rel Computer System (P) LTD A-103 Shivalik Malviya Nagar Delhi,

As a Computer Hardware and Networking Engineer. [April 2008 to February 2009]

PROFESSIONAL QUALIFICATION

One year Computer Hardware and Networking from National Institute of Open Schooling. (NIOS) Govt. of India in Delhi.

One year Diploma in Pioneer International Polytechnic Govt of N.C.T. New Delhi.

Microsoft Certify System Engineer [MCSE] course from TIIT Institute South ext New Delhi.

EDUCATIONAL QUALIFICATION

Graduation (B.A). From SOL University of Delhi.

Intermediate (10+2) from NIOS Board.

Matriculation (10th) from NIOS Board.

TECHNICAL SKILLS

Installations of windows 2000, windows XP, windows 2003 server, windows vista, windows seven and windows 10.

Configuration LAN Network with troubleshooting.

Good knowledge about hp printer and scanner with troubleshooting.

Configure wireless router with, wireless hubs, and wireless Ethernet card with troubleshooting.

Configure Outlook Express and Microsoft office Outlook with backup, troubleshooting.

PERSONAL PROFILE

DOB : 05th January, 1986

Father Name : Mr. Ravindera Kumar,

Marital Status : Married,

Languages Known : Hindi and English

Nationality : Indian

Place: New Delhi

Date: __-__-

[Pankaj Kumar]

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