Registered Nurse

LAVIENNA T WHITE

**** ****** ***, *****, ** ***** (C) 646-***-**** **************@*****.***

Professional Summary

Excellent communicator with eight plus years in a demanding call center environment as a Customer Service Representative.

Friendly Sales Associate adept at working in diverse retail and customer service environments. Friendly and enthusiastic

Store supervisor who consistently meets customer service satisfaction goals. Store Supervisor driven to exceed sales goals

and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Skills

Exceptional communication skills

Motivated team player

Strong client relations Positive and friendly

Microsoft Word Software Personable

Quick learner Consistently meets sales goals

Exceptional time management skills Medical terminology knowledge

Goal-oriented

Work History

Store Supervisor 08/2015 to Current

TD Bank – Bronx County, NY

Fostered a positive work environment by consistently treating all employees and customers with respect and

consideration.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and

upcoming events.

Processed cash and credit payments rapidly and accurately.

Helped drive sales goals and achieve monthly quotas.

Determined customer needs by asking relevant questions and listening actively to the responses.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Student Nurse 09/2012 to 02/2015

Cochran School of Nursing – Yonkers, NY

Monitored each patient to ensure appropriate care and documented status changes.

Collaborated with physicians and other medical staff to achieve quality patient outcome goals.

Provided patient care for assigned case load.

Maintained the comfort and safety of each patient through careful monitoring and knowledge application.

Managed patient care, including checking vital signs and administering medication.

Cared for each patient according to care plan and physicians' instructions.

Customer Service Representative 08/2009 to 08/2013

TD Bank – New York, NY

Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new

product information.

Earned management trust by serving as key holder, responsibly opening and closing store.

Set up and explained new membership contracts.

Scored in top 10% of employees in successful resolution of issues

Dedicated to continuously improving sales abilities and product knowledge

Education

Associate of Science: Nursing 2015

Cochran School for Nursing - Yonkers, NY

Accomplishments

Named “Employee of the Month”

Achieved status as one of top sales performers in the region

Supervised team of 15 staff members.

Affiliations

Member, National Student Nurses Association, 2013-2015

Member, Girls Scout

Certifications

Basic Life Support - AHA

Notary public

Infection Control Certificate

National Council License Examination for Register Nurse

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