Nursing Assistant Customer Service
Resume:
PAULETTE SEEPERSAUD-SCHULTZ
*** ***** ******, **** ****** NJ 07018 C: 908-***-**** ***********@*****.***
Summary
Supervisor with management experience and exceptional people skills. Versed in Microsoft word, spread sheet, Power point, Word Art, and excellent typing skills. Held a challenging role as a QA, which included managing a group of people, preparing daily assignments, inventory, arranging appointments and scheduling appointments. Excellent telemarketing skills, script training, monitoring, coaching and data entry. Clerical and Cashier experience.
Skills
Training and development
Client-focused
Quick learner
Proficiency in Typing
Microsoft Office
Excel
Computer proficient
File/records maintenance
Managing groups
Preparing production records
Patient Care
Ambulation
Customer Service Representative
Vital Signs
Experience
QA and CNA 06/2014 to 03/2020 Alaris Health at Cedar Grove Cedar Grove, NJ
For the past five years, I have gained tremendous experience, working with Alzheimer and Dementia patients. From daily care, to discussing care plans and preventative measure for fall precautions. Attending annual meetings to discuss patient’s progress and activities of daily living. I am a certified Dementia and Alzheimer Practitioner. I was fortunate to attend two customer service training which I received certification for. Some of my duties included preparation of the daily assignment on a long term unit, monthly weights, training certified nursing assistants on orientation, preparing and monitoring all safety devices and wander guards. Preparing all sheets and records pertaining to daily activities on the unit. Ensuring all name ID's are being wore by each residents and the appropriate name and diet consistency stickers are on each door. Weekly and monthly supplies for residents and staff.
Supervisor Customer Service 09/2004 to 03/2009 Nand Persaud and Company Port Mourant, East Berbice-Corentyne
My experience working as a customer representative was a very delightful one where I gained a lot of experience script training, monitoring, coaching managing a team, recording daily and weekly production, testing different campaigns and role playing with customer service representatives to improve their skills, confidence and accuracy.
Supervisor 01/2012 to 05/2012 Bureau of Statistics New Amsterdam, Berbice
My responsibilities included managing a team. Delegating responsibilities, giving each team a goal and a deadline to be met in a timely fashion. Proofreading and entering daily and weekly work for my team
Administrative Clerk 09/2012 to 08/2013 Guyana Stores New Amsterdam, Berbice
Daily Debit and Credit sales, weekly production reports. International money transfer transactions and cashier
Office Clerk 10/2003 to 03/2004 Ameerally Sawmills New Amsterdam, Berbice
My experience working at this firm was very rewarding. I attended tender board meetings. Preparing presentations for international competitors in the import/export logging industry. Doing weekly and monthly payroll. Doing cash and credit sales for Amaco sand and stone company
Education and Training
Adult Education Association Certificate:
Basic Functional Literacy 1998
Adult Education Association
New Amsterdam, Berbice, Guyana
Communication
Psychology
Comprehension
Reading
Social studies
High School Diploma: General Proficiency 2001
Berbice High School
New Amsterdam, Berbice, Guyana
English Language
Agricultural Science DA
Principles of Business
Social Studies
Certificate: Foundations in Computer 2003
International University Guyana TIU-G
New Amsterdam, Berbice, Guyana
Microsoft Word
Excel
Power point
Spreadsheet
Word Art
Associates in Business studies: Computer Science 2012
New Amsterdam Technical Institute
New Amsterdam, Berbice, Guyana
Programming
Hardware
Software
Management
English Language
Mathematics
Statistics
Certified Nursing Assistant: Certified Nursing Assistant 2014
Best Care College East Orange, NJ, United States
Patient Care
Ambulation
Vital Sign
Use of a Hoyer lift and bed scale
Infection Control
Hand washing
Grooming
Nail, hair and dental care
Certified Alzheimer and Dementia Practitioner: Alzheimer and Dementia2018: NCCDP Orange, NJ, United States
Medications and Older Adult Abuse and Neglect
Hydration and Dementia patient
Older person with Dementia and sight loss
Delirium and older adults with Dementia
Dementia Pugilistica, now called Chronic Traumatic Encephalopathy
Improving Dementia Care
Lewy body dementia
Currently in program: General Science 2020
Essex County College Newark, NJ, United States
English Language
Mathematics
Biology
Physics
Psychology
Chemistry
History
Arts
Medical Terminology
References:
Sherita Alexandre
ADON
Runnells Rehabilitation
40 Watchung Way
Berkeley Heights
Genessa Terrizzi
Unit Manager
Alaris Health
Grove Avenue, Cedar Grove, 07009
Joseph Nkwodimmah
Professor
Essex County College
Newark NJ
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