Customer Service Support

Monique Anne C. Jimeno

**********@*****.*** 091********

SCHOLASTIC RECORD

Asian College, Aurora Boulevard, Quezon City

Graduate of BS Tourism Management – October 2016 – April 2019

University of the East-Manila, Recto Ave, Manila

2nd year undergraduate of BS Tourism Management – 2011 -2013

WORK EXPERIENCE

PSG Global Solutions: September 2019 – August 2020

20th Floor, 6788 Standard Chartered Building, Ayala Avenue, Makati City, Metro Manila

Talent Acquisition

●Sources resumes of qualified candidates for specific job orders using job boards, applicant tracking system and company websites.

●Conducts phone interviews to pre-screen candidates, verifying their qualifications.

●Is involved in recruiting passive candidates through phone calls, emails and general relationship-building.

PAGSS (Philippine Airport Ground Support Solutions, Inc. ) May 2019 – August 2019 NAIA Terminal 1, Pasay City, Metro Manila

Ground Crew (Royal Brunei Airlines)

●Assisted passengers at the Check-in counter.

●Provided assistance to passengers upon arrival and departure

Convergys: Time Warner Cable February 2015- Aug 2016, DirecTV April 2014-Oct 2014

Inbound Customer Service and Basic Technical Support

●Handled customer service and up-selling for cable, internet and phone.

●Collect payments over the phone

●Does inbound and outbound calls of basic troubleshooting.

●Collect payments over the phone

SKILLS

●Excellent interpersonal and oral communication skills

●Communicates effectively to justify a position or influence a decision in order to sell or promote a product.

●Outstanding listening skills, ability to review different points of view or ideas to make an objective judgment and to investigate all possible solutions to the problem.

●Strong work ethic and be able to build a relationship of mutual trust with clients and to handle complaints and concerns in a sensitive way.

Contact this candidate