Medical Assistant Customer Service

Location:

Posted:

September 25, 2020

Jessica Zandra Agron

*** **** ***** ***** **, Calgary, Canada AB T2B 3E7

********@*******.**

OBJECTIVE:

To acquire a co-op experience related to the Computer Information System Field.

EDUCATION:

Bachelor of Computer Information Systems - Mount Royal University 2018- Present

Currently enrolled in the Co-operative program

Java, C++ and Python programming, MySQL, HTML, and CSS

Minor in Business

Expected graduation in 2021

Created websites and Java apps for school courses

SKILLS:

Proficient in Microsoft Operating Systems and Microsoft Cloud Services

Java, C++, Python programming, MySQL, HTML and CSS

Filing/Sorting documents and handing sensitive information

Good with communicating with people via phone or in person, a team player

Ability to handle workload and a busy environment as I assisted doctors who saw more than 150 patients a day

Have a driver’s license and available at any time of the week

Quick Learner & Flexible with changes

ACTIVITIES & INTERESTS:

Volunteer at the Calgary Public library as a Tech mentor

Volunteer at the Telus Spark Science Center as a Hack the Flock Facilitator

Member of MRU’s CISter club for women in tech.

Building my own PC / PC gaming

Learning about different coding languages not taught within my program (Python & C++)

EXPERIENCE & RECOGNITION:

Food Services for Bethany Seniors home April 2019 – Present (Customer service)

Improves quality of the job by double checking tasks assigned for me for the day

Improve colleague’s and resident’s morale by engaging with them and treating them safe and as if they are my own family

Saved time when teaching/coaching a new colleague tasks assigned. Provides solution to increase time efficiency.

Surecall contact centre agent April 2018 – March 2019 (Customer Service)

Received recognition by scoring over 95% grade on every quality call reviewed by the shift lead

Assists more than 100 clients on the phone regarding their car issues for Allstate roadside assistance

Good phone voice and friendly personality

Pacific Place Medical Centre’s medical assistant June 2012-2015 (Health care field)

Assisted more than 300 patients a day in a friendly matter. Recording their vitals and inform them if any Lab results are in.

Responds to incoming calls and provide information and assistance to patients

Performs other job functions not assigned to me, to help others and make our job as efficient as possible.