Executive Assistant Customer Service

Luz Velazquez

646-***-**** ********@*****.***

OBJECTIVES

An administrative and financial professional with over 15 years of experience in banking, retail, and customer service. Proficient in MS office Suite, highly organized and attentive to detail.

EMPLOYMENT

Republic Parking System, Inc-(Contractor for NYCT) New York, NY Collection agent April 2019-Present

Exceed high volume call goals daily with right party contact, and money collected.

Ability to manage high volume irate callers with high moral character and excellent customer service skills.

Navigate MTA software, and Avaya Dialer system.

Basic knowledge of New York City Transit system rules and regulations.

Preform other duties as assigned to assist in the Inquiry Department.

Touro College New York, NY

Intern/work study September 2017-January 2019

Executive Assistant to the Director of Paralegal, FRC, NY Link programs.

Monitored all programs daily, including students and faculties attendance at the FRC and NY link sites. Coordinated meetings, and scheduled faculty sites.

Assisted with event planning and support as needed for success and access events.

Maintained a database of contacts including entering and updating records.

Handled student’s issues and faculties matters.

Completed other projects in a timely manner as assigned by the Director.

Progressive Management of NY Corp New York, NY

Receptionist/clerk August 2016 – January 2017

Greet and assist onsite guests; answer inbound telephone calls; plan and schedule appointments.

Coordinated leasing included intakes, interviews, processing and preparation of applications, and their distribution.

Assist the Occupancy Specialist with leasing process forms.

Draft correspondence and other formal documents.

Apple Bank for Savings

Assistant Operations Supervisor

•Supplied tellers with adequate cash for operating. New York, NY

August 2005 - February 2016

•Controlled reserve cash under dual control with branch management.

•Performed daily reports, ATM, check system, and branch proving.

•Oversaw supervision of the teller's unit daily.

Supervisory Teller2007-2010

•Provided customers and team members with thorough knowledge and understanding of banking floor operations, policies and procedures.

•Supervised motivated, trained, and evaluated staff.

•Balanced and approved customer transactions with ATM machines.

Special Service Representative Teller2006-2007 (Teller 2005-2006)

Provided outstanding service to customers with their daily transaction.

•Accepted deposits, processed withdrawals, cashed checks, loan payments and safe deposit payments.

•Processed bank checks, money orders, traveler's checks, and cashing and purchasing bonds while overseeing stop payments, and cash advances.

•Balanced each day transaction and verifying cash totals.

SKILLS

Interpersonal and relationship- building skills.

Delegation skills.

Forward-planning and strategy skills.

Good time management skills.

EDUCATION: Bachelor Degree in Business Management and Administration

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