Manager Engineer

Monika Jain **********@*****.***

*** *** ***** ***. ********* Cont: 408-***-****

CA, USA, 94085

Visa Status: US citizen.

Why a Fit:

● Recent MBA grad with over 12 years of cross-functional experience in managing IT projects in telecom domain across various mobile platforms android, iOS,kindle, tizen, blackberry, Mango.

● Strong knowledge of Agile scrum practices,SDLC, Test cycle Management, Defect Management, Bug Triage, Quality engineering, Risk management, Go to market strategy, Release plan, Pre_Post production support, VOC analysis.

● Demonstrated expertise in assisting product management writing Functional/UI specs/User Stories/Test scenarios/ conducting Market Research for enhanced User experience.

● Good blend of technical managerial skills for managing end-to-end web, client server application. Skills/Technologies:

Software/Tools:,Anite, Racal, Selenium, Seetest,ADB commands, ODIN, Android SDK. Operating Systems: Android, ios, RIM, Mango, windows7, Linux, J2ME, Symbian. Methodology: Agile Scrum, Waterfall

Version Control Tool:Rational Clear quest

Defect Tracking Tool: Test rail, Quality Center, Jira. Documentation: MS Power Points, Docs, Excel sheet. Languages:C, Perl, TTCN, core Java, JSS, HTML,XML,CSS,SQL Education:General MBA (ITU, San Jose, 2017)

B.Tech Electronic and Communication (KUK, India, 2001) Professional Experience:

Technical Program Manager MessengerKids Facebook Nov 2019 ..May 2020

● End to end weekly release management of MessengerKid app across Android,iOS,Kindle Platform.

● Triaging, Escalating and resolving all showstoppers, Launch blockers, Crash issue, rollouts%, oncall SEV issues with cross functional Eng team for further investigations in order to meet Release deliverables.

● Managing on call resources every week, supporting SEV issues, arranging schedule shifts for Primary, Secondary resources, handover meetings, onboarding new members with reverse shadow.

● Coordinated Messenger kid Global launch process across three platforms ios, android, kindle across 70 countries.

● Working as liaison with the Marketing and Engineering team for uploading App Store marketing assets across all three App stores (Apple, Google, Amazon), with all asset specification and recommendations to the design team.

● Monitoring and Analyzing Appstore and User Feedbacks and providing a list of user pain points and recommended feature enhancement to product team for acquisition and retention flows.

● Flagging top crash issue for both android and iOS platforms with help of scuba query’s and escalating to a cross functional Dev team ( with messenger and messenger kid team common stack trace).

● Partnering with Facebook Apple partnership team, Product team, Marketing team for Testflight submission in Apple Appstores for new features launches.

● Working closely with offshore QA team for beta testing and impact analysis of showstoppers. Technical Project Manager Google March 2019 ..June 2019

● A short duration project to support RBM messaging across 400 Global partners.

● Triaging and troubleshooting partners issue, if its a device specific, platform specific, user error specific, os specific or any other impromptu issue, escalating those to Eng. team for quick resolutions.

● Supporting Business development team,helping onboarding new partners with Google cloud platform.

● Testing app before launch to avoid any showstoppers.

● Privacy and legal team approval checklist before launching any new partner.

● Managing onsite mobile device lab with offshore QA team with shared repository.

● Defining operations guide and SLAs and tracking high priority tickets progress as per agreement. Worked as QAA Lead in Facebook Jan 2018….Feb 2019

● Started as QA engineer for ‘Privacy’,AIB,AIC module for Android based video conferencing Portal device.

● Filing bugs and sharing adb logcat files with Dev for rootcause analysis.

● Lead two people for Acceptance test plan verification for Privacy module.

● As QA lead: Reviewing Test plan, Writing Testcase for new requirements, verifying, Hot fix management, within Time/budget/scope/schedule/resource management.

● Updating and coordinating Dashboard status to upper management frequently regarding Privacy release readiness.

● Worked on Customer /Sales /Marketing teams for Issue/ bugs raised in Post launch and stargazing to come up with resolution for High Priority Issues/tickets in fast manner and updating Test plans wherever needed.

● Test effort estimation for localization efforts. Samsung Pay ecommerce Mobile App Mountain View CA Dec 2013 to Dec 2016 SME QA Samsung Research America

● Key member to manage the CBT task for listening and analyzing VOC for 300 users before launch the first Samsung Pay app US version for all kind of risk analysis.

● Fraud detection support during Launch for Issuers (Chase Bank).

● Sanity/Regression/Ad hoc /Performance/UI/Functional/Feature/API/UAT testing.

● Proactively identifies any potential risks for launch/deliverables and devise contingency plan.

● Recommending feature enhancements based upon competitive analysis.

● Analyzing 1-2 star feedback from app store to improve rating.

● Providing KT/ Training/ mentoring new joined in onboard process.

● Resolving issues from cross-functional teams /stakeholders/partners/sales/Marketing teams.

● Exceptional time management skills for scope, schedule, resource management.

● Typical Testing activities: Designing and developing Functional Use cases, executing, defect tracking, log file analysis using adb commands, test plan review, ad hoc testing, resolving high priority tickets,Worked with various carriers to bring onboard Verizon, ATT,T-Mobile with certification testing Wells Fargo Mobile Banking App Santa Clara CA March 2013 to Dec 2013 QA Info stretch

● Verification and Validation of 'Wells Fargo Mobile banking application' across all platforms ios, android, windows on native as well as browser application.

● Activities included validation of every single requirement based upon wireframes, to provide feedback for missing scenarios in wireframes, for feature, ‘Check Deposit, ‘Debit’ /Credit transactions, tracking test pass progress, QA Effort estimation LOE, to prepare Test Strategy.

● Test plan writing, test plan walkthrough, test case writing, execution, coverage, test case distribution for huge device inventory with various crisscross combinations (Tablet, iOS, android, windows, kindle)

● Defect reporting, any showstopper and blocker in daily scrum and bug triage.

● Coordinate with Developer, CX, Product Manager, and Program Manager for high priority issues. Tools Used: QC, Ms Excel, Alogcat, and DDMS.

Knox B2B Enterprise Security App San Jose CA Nov 2012 - March 2013 QA Samsung Mobile Labs R & D

● Verification and validation of upcoming Samsung proprietary Application testing.

● Finding mutual authentication bug for trust zone (one of unique type of imp. Bug.

● Almost wiring complete functional spec for Bulk enrollment feature and raising blocker just before launch

● Test case writing/Execution/Defect Logging/Defect tracking/Regression for Knox features –VPN, Knox Container, My Knox, MDM-SDK, Trust zone, Bulk Enrollment.

● Developed test cases for MDM - cloud SDK -API's (Used by various partners such as Air watch/VMware)

● Filed 27 bugs in single 8-hour day for 'Knox' (1 of my best performance).

● Worked with various carriers certification testing Verizon, T-mobile, ATT.

● Resolving PLM issue -part of technical support from partners / sales teams. Tools used: Odin, Test Rail, JIRA, and Android SDK, ADB commands. Data Protection and Recovery App San Mateo CA Jan 2012 –Sept 2012 Associate QA Asurion

● Worked in all stages i.e. from core concept prototype to productization.

● To test customize solution as per carrier requirements, release, delivery, porting on multiple devices.

● Data protection and mobile recovery on multiple platforms android, iOS, mango, blackberry, J2me.

● Website testing across various browsers chrome21.0, safari 5.1.7,IE9, IE8, Mozilla Firefox 12.0

● Tracking and troubleshooting issues by extracting device logs, database logs, server logs, website logs.

-Worked in both QA and prod environment for all major carriers such as AT &T, Verizon, Sprint, Cricket.

● Validation of device image, carrier, webmedia, platform in prodpush environment.

● Run automated scripts using Seetest.

● Worked on various features of Jabber server

● Provisioning using jmx adimin console, parasol monarch, clearlistqueue to clear server cache logviewer, logtailor, password, device sheet) Collecting status record, situation record, location record for sms and location based services.

Airlogiq In-house–travel app Sunnyvale CA Aug 2010 to Feb 2011 QA lead Program Management BargainQInc,

● Manage end-to-end QA process. Design and development of complete test procedure and test plan. This is an iPhone app, which belongs to air travel desk for air ticket booking. This app has been published in iTunes store (http://itunes.apple.com/us/app/airlogiq/id414175920?mt=8) Senior Member Technical Staff HCL Technologies India Aug 2005 to June 2007 Project: System testing of mobile applications Client: Comverse

● Testing of Nokia 6680 ICS application on J2ME platform. Nokia 6230i VVM application on J2ME and Symbian platform .MIM (5 portal, 2portal, 1portal on Sony Erickson K750i, Nokia 6630,Nokia6680 Symbian and J2ME .IGM for Nokia6680 on Symbian platform.

● Tools Used: Emulator of phone and handset are provided with airtel connection. Rational Clear Quest, Mercury quality Centre, Test director Wireless Systems.

● Handling a team of 5 members with assigning task and consolidating results. Project Engineer Wipro Technologies India Oct 2004 to July 2005 Project: Smart Phone Testing Client:Motorola.

● Description:Smartphone based on IDEN technology supported by Nextel Network in US carries all latest enhanced features MMS, WAP, IRDA, ACTIVE-SINC, and POCKET OUTLOOK

● Activities:To prepare, develop and execute test cases on IRDA, ActiveSync, UBS, and MMS.

● To prepare sanity test reports.

● Reporting/recreation of Bugs, raising CR's to Test Mobile vendor. Test Engineer Skyworks Solutions India Dec 2002 to Sep 2004 Project:System testing of GSM/GPRS handset testing with the network simulators Client:Telephonic

● Release 99 Compliance Testing:

● The legacy stack was compliant to Release 97. Enhancements were done to make the stack Release 99(March 03 version) compliant for the GSM/GPRS (This was also needed as a basic platform for the EDGE).

● For the on-target testing, RACAL-6103, CRTUG and ANITE tools were used. Quality analyst Deeproot linux Solutions India July 2001 to Nov 2002 Project:Verification and validation activities to test the GSM/GPRS handsets Client:Samsung

● Performed verification and validation activities to test the GSM/GPRS handsets for native Java Applications: Clock Settings. Call History

● UI testing Function testing for MO/MT

● Supplementary services and Messaging

● System Testing, Interactions, Stability, Functionality testing.

● Conformance and Compliance testing Involved in following phases of test Industrial Training Received:

● Attended 2 days training on GSM architecture.

● Attended 2 days training on introduction of GSM, GPRS, UMTS architectures Attended 2 days training on WAP, MMS, Active Sync, and DRM.

General MBA: Product Management Program Management PMP Marketing Research Strategy Innovation

Analytics Consumer Behaviors.

Project Activities and Case Studies Dec 2015-June 2017

● Owning blogging website: with word press as host.

● Plugged in Google analytics tool to observe traffic-AARRR Metrics, Click rate, open rate, unique visitors. Funnel Analysis, Conversion Rate, Email Campaign, and Growth metrics. Monitoring trends.

● Marketed using Facebook, forums, and blogging to achieve 10,000 visitors goal.

● BHAG white paper -short term, mid term, long term and intermediately goals.

● Presentations: Google Search Engine threat and challenges, USA Today, Starbucks, Zara.

● Technical case study Recommendations for IOT, AR, VR, AI concepts.

● Active member of ‘Product School Community ‘and Toastmaster Club.

● Capstone Project: Dabba Walla Mobile application. AWARDS AND RECOGNITIONS:

● Received GOLD Award for excellence with in HCL organization.

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