Developer Administrative Assistant
Resume:
MARIA ROCELLE FLORES MANSUETO
*** ******** ***** *, *******, Muntinlupa City
********.******@*****.***
OBJECTIVES: To obtain a position that will enable me to use my strong organizational skills, work experience, and ability to work well with people.
PROFESSIONAL EXPERIENCE:
SGS Philippines, Inc.
2nd Floor, Alegria Bldg., 2229 Chino Roces Ave., Makati City
Application Support Associate
July 2018 - June 2020
Acknowledge the incoming emails /calls from the clients
Analyze the client’s requests, concerns or issues in the application (Master Terminal) by gathering relevant and accurate information.
Provide level 1 support of Master Terminal by replicating the issue of the client in our environment.
Coordinate with our level 2 support for further assistance and resolution if the issue was replicable or not.
Responsible for updating the for follow-up tickets by sending an email to the concerned client or team that the ticket is being pending with.
Responsible for informing the client when the fix for their issue will be available.
Do monthly regression testing for the fixes and enhancements that are going to deploy to the upcoming application’s version.
Philippine Taekwondo Association Headquarters
Ground Floor, Rizal Memorial Sports Complex, Pablo Ocampo Sr. St., Vito Cruz, Malate, Manila
Administrative Assistant
February 2017 - March 2018
Keeping the records of the Taekwondo students, practitioners from NCR and Regional by encoding it to our database
Printing digital IDs for the blackbelt certificates using Smart digital ID printer
Process the Regional's Kukkiwon Application after verifying the applicant's record from our list
Bookkeeping
Assisting our Head Admin on processing and filing the National team's Visa in their every international competitions.
Assisting on hosting and organizing Taekwondo National Competitions and Promotion Tests
Communicating with affiliated instructors NCR and regional in whatever necessary matters
Convergys
MDC 100 Building, C.P. Garcia (C5) corner Eastwood Avenue, Quezon City
Customer Support Representative II for Microsoft Account
August 2016 - December 2016
Receiving calls from the customers that are having concerns about their Microsoft windows operating system.
Supports and assist the customers with their issues about Microsoft operating system such as:
-Bluescreen/ blackscreen after or during windows update especially in Windows 10.
-Removing viruses or malwares.
-Installing or uninstalling operating systems (Vista, 7, 8.1 and 10).
-Installing and uninstalling programs.
-Assisting to enhance the performance of their computers
-Assist the customer on basic how-to’s in using and exploring their windows operating system.
Educate the customers while troubleshooting or fixing software issues in their computers to prevent having the same case in the future.
Smart Communications, Inc.
Smart Tower, 6799 Ayala Avenue, Makati City
Business Analyst
September 2015 - December 2015
Responsible for gathering the requirements of the requestors requests.
Suggesting the client for a better structure or approach in doing the project.
Documenting the accurate information that will also be understandable to the developer’s side.
Deliver and assign the request to the developer.
Communicate to the development team with regards to the timeline of the project.
Monitor the development of the project up to deployment.
Advice the requestor regarding the deployment and assist them in testing if needed.
SGS Gulf Ltd - ROHQ
Citibank Tower Paseo de Roxas, Makati City
Junior Developer
June 2012 – August 2015
Responsible for creating, designing and developing reports based on the business needs.
Manage all the assigned tasks by doing the everyday assessment based on the priority of the request.
Make sure that always meet the deadline.
Always send an update to the business about the status of their projects that is being handled.
Make sure that the business rules and processes by developing the reports were properly implemented.
Ensure the quality of the development done is working well as expected.
Provides support of the project related to the development.
Legodo Project
Responsible for creating templates using Legodo CCS Designer tool that produces automated documents.
Integrate Legodo reports with Oracle CRM on Demand as the environment.
Communicate with business proponents regarding business rules and process needs in the reports.
Cosmos Project
Responsible for creating BI reports using Oracle CRM on Demand tool based on the Data Analysis given by business by implementing the best and accurate design as per request.
Provides 2nd level support of BI reports development.
Communicate with business proponents regarding business rules and process needs in the reports.
Provides status updates to Business.
Certnet Project
Responsible for creating and developing reports using Crystal report tool by implementing best practice designs, applying the codes and formulas effectively and the assurance of the quality of the development done.
Used MS SQL in creating and testing views as per modification required.
Tradeworks Project
Ensure the quality of the development by implementing best practice designs, documenting the code appropriately and performing a correct hand-over to operational teams in order to maximize the maintainability of all development.
Provides 3rd level support of Oracle Discoverer developments related to projects initiated by the Business or internal to the IT organization.
Responsible for migration of reports from Discoverer Reports to Oracle Business Intelligence Reports.
Ensure the 3rd level support of in-house Oracle Discoverer related development in collaboration with other development team members.
TECHNICAL SKILLS:
Experienced in using MS/PL SQL
Experienced in using Oracle Business Intelligence Publisher
Proficient in problem solving and analytical thinking
Experienced in using Object Oriented Programming Concepts
Experienced in some of technical issues in Windows operating system
Experienced in using Crystal reports tool.
TRAININGS ATTENDED;
Essentials of Business Analysis
Processworks Group
October 1 - 2, 2015
Writing Queries using Microsoft SQL Server 2008 Transact-SQL
MIS Net Education
March 30 - April 1, 2015
SCHOOL ATTENDED:
Tertiary: Technological University of the Philippines
Taguig-Campus
(Computer Engineering Technology)
East Service Rd. Taguig City (2007 - 2012)
Secondary: Pasay City West High School
F.B. Harrison Street, Pasay City (2002 – 2006)
Elementary: Timoteo Paez Elementary School
Apelo Street, Malibay, Pasay City (1996 - 2002)
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