Front Office Manager

LAZARUS MORENA MTSHWENI

P.O BOX *** NYARJO STREET LOTUS GARDENS

078-**-**-*** 071-***-**** ***********@*****.*** CURRICULUM VITAE

2019

Objectives

To obtain a challenging position in a busy establishment in order to apply my knowledge and experience for the establishment’s development, persona growth and Customer Satisfaction. Performance Summary:

Determined and goals-focused professional with 4+ years profuse experience in customer service. Dedicated to making sure guests have a lasting experience. I am currently working at Royal Elephant Hotel and Conference Center. I am comfortable with basic computer applications such as Word, Excel, Hotsoft and CIMSO. Core Competency

Front Office Operations • Housekeeping Operations • Guest Relations • Good Communication and reporting skills • Food and Beverage Service. Personal Attributes:

•Inquisitive •Analytical •Results & Task Oriented •Disciplined •Logical• Systematic •Complaint

• Competitive • Friendly Character.

Work Experience

2011–2013 Tshepo’s school bus *Pre-school driver

● Driving pre-school.

● Picks up from 05:45.

● Drop offs from 14:30.

2013 – 2013 Royal Elephant Hotel and Conference Center * Waiter

● Clear up tables.

● Take food and drink orders.

● Do set ups for next event.

2014 – 2015 Royal Elephant Hotel and Conference Center*Porter/ Driver

● Drop offs and pick ups at airport.

● Helping guests with their luggage.

● Directing guests to the reception area/room.

● Taking and passing on messages to guests.

● Handing out room keys ( for groups bookings).

● Arrange taxi services upon request.

● Run errands for guests.

● Ensure building entrance is free of clutter at all times.

2015 -2017 Royal Elephant Hotel and Conference Center *Staff Driver (night shift)

● Late night drop offs and pickups airport.

● Dropping off staff at their homes (23:00 till 01:30 ).

● Making sure the vehicle is clean.

● Making sure the vehicle goes for service.

2018–Till today Royal Elephant Hotel and Conference Center * Receptionist/ Night Auditor

● Answering telephones.

● Check in and out guests.

● Choosing rooms and handing out keys.

● Prep for all parties arriving for that day.

● Check Emails and reply.

● Taking accommodation booking.

● Counting of floats ( cash ).

● File packing.

● Dealing with guest complaints.

● Dealing with special requests from guests.

● Answering guests questions.

15 JULY 2019 Royal Elephant Hotel and Conference Center*Night Auditor

● Answering telephones.

● Check Emails and reply.

● Counting of floats ( cash ).

● File packing.

● Dealing with guest complaints.

● Dealing with special requests from guests.

● Answering guests questions.

● Dealing with restaurant, front office and

conference cash ups.

● Changing back-up hard drive for the hotel.

● Making sure all the doors are locked conference, bar, restaurant and Kitchen.

Academic Background

Phelindaba high School National Senior Certificate. 2009 Matric.

2010 M-placement and Training Agency.

2016 Tshwane North College Office Practice.

Reference

Royal Elephant Hotel Duty Manager Mr Brighton Taza. Royal Elephant Hotel Front office manager Mrs Brooke Prinsloo. Royal Elephant Hotel conference manager Mr Piet Mahlangu. Contacts Details

Mr Taza 071-***-****

Mrs Prinsloo 078-***-****

Mr Mahlangu 071-***-****

Contact this candidate