Service Representative Police

Patrick C. Mulgrew

Team Lead/Field Service Representative

Catawba, SC 29704 *******.*.*******@*****.*** Mobile: 704-***-****

SUMMARY OF QUALIFICATIONS

Proven leader with a track record of exceeding established goals in fast-paced, deadline driven environments. Experienced representative working with multiple military units including Combined Joint Task Force Afghanistan and Iraq, USFOR-A, Special Operations Command, QRF, TRF, NATO and CJFLCC.

Secret Clearance CompTIA Sec + Network Security MCSA Certificate of Completion Threat Detection Security Policies 8570 Compliant SAT COM

Inventory Control Regulatory Compliance Training and Development Experienced Cable Repair Tech, LMR 600, LMR 400, RF 240, RF 195 DTCS Tier II Certified Repair Technician

PROFESSIONAL EXPERTISE

UNC Charlotte

Telecommunications Specialist/Campus Ranger, Charlotte, NC (July 6, 2020-Present)

Acting as liaison to campus police department as a mobile dispatcher for UNC Charlotte students, faculty and staff as well as patrons of the CATS Lynx light rail.

Communicate emergencies requiring police, fire, or medic on location at the campus light rail station to UNC Charlotte’s Police Department Headquarters.

Report incident details as needed to law enforcement officials.

Trace Systems, Inc.

GPTT Theater Lead/MWR Satellite Tech, Iraq (February 3, 2018-October 1, 2018)

Responsible for leading effort to support Iridium Satellite tactical communications plan for the Iraq Ministry of Defense in conjunction with the CJTF-Iraq .

Collected data and developed Microsoft Excel spreadsheet to allow CJTF and Iraq MOD to make determination on best possible distribution of resources throughout Iraq.

Completed process to place workspace and living quarters on Density List for ongoing maintenance and upkeep by on-base contractor KBR.

Developed and maintained positive working relationships with Command Staff in Baghdad to ensure consistent, reliable performance of Iridium Extreme GPTT devices.

Provided supplemental support for the Trace MWR satellite team.

Coordinated satellite set up with NOC, experienced setting up satellite dish and WAPs, familiar with CAT 5, CAT 6 cabling.

Trace Systems, Inc.

DTCS Team Lead, Kandahar, Afghanistan (2013 – 2018)

Led team of former military professionals in support of the CJTF Iridium Satellite communications plan along with their Coalition Partners in the Global War on Terrorism.

Provided actionable performance and behavioral feedback on team members in Southern Area of Operation aiding Senior Management in decisions regarding opportunities for promotion.

Consulted with unit communications OICs to ensure best possible success for troops conducting operations outside the wire, resulting in increased usage of DTCS communications equipment.

Communicated effective and timely updates to Command Staff on all changes affecting operations allowing battle space owner to accurately track mission readiness.

Familiar with FBCB2, CPOF, iGeoSIT, TIGR and GCCS-J Command and Control platforms.

Experienced end user Mission Management Center, CENTCOM COP, DoD Gateway.

Provided life support for FSR’s working and living on Kandahar Air Field, Afghanistan as well as for company VIPs travelling through Afghanistan.

Developed an improved, updated training program for incoming DTCS FSR’s resulting in dramatically shortened training evolutions.

Effectively managed supply chain to ensure efficient and effective support to end users.

Built Excel Document to analyze and track usage of DTCS radios in Southern, Southwestern and Western AOs and to respond to RFIs from CJ6, Kandahar Air Field regarding real world operational usage of DTCS RO’s.

Planned, scheduled and coordinated the movement of materials and equipment to support logistic needs within the Southern Afghanistan Area of Operation.

Maintained CISCO switch for all teams working in building 509J Kandahar Air Field, Afghanistan.

Experience with military supply procedures: GFE, TPE and PBO (DA 1149, 2062, 3061, FOI, etc.).

Also familiar with:

Modulation and coding Antenna theory RF components RF Theory

RF transmitters and receivers RF analytical tools RF impairments and RF performance parameters

RF system calculations and link budget RF component design

Transmission lines Mismatches and reflection

Impedance matching and the Smith Chart S-parameters

Field Service Representative, Kandahar, Afghanistan (2012-2013)

Delivered operational support of DTCS RO in Afghanistan to military and civilian end users.

Charlotte-Mecklenburg Police Department, Charlotte, NC

Property and Evidence Tech (2011-2012)

Process incoming evidence from Law Enforcement officials.

Telecommunications Specialist (2009 – 2011)

Responsible for the timely processing of requests for emergency services for the City of Charlotte Police Department.

Exceeded performance requirements set forth by the Charlotte Mecklenburg Police Department in a fast-paced, stressful, emergency services call center.

In addition to normal duties was called upon to conduct POI for incoming dispatchers-in-training at the Charlotte-Mecklenburg Police Academy.

Initiated helicopter and K-9 searches for criminal suspects and missing persons per guidelines set forth by the Charlotte-Mecklenburg Police Department.

Lowe’s Regional Distribution Center, Statesville, NC

Team Member (2005-2008)

US Marine Corps – Air Station, Beaufort, SC

Supply Clerk (2001 – 2005)

In addition to normal daily supply functions, distributed and accounted for funding of travel related to training and real-world operations.

EDUCATION AND CERTIFICATIONS

Bachelor of Science Degree in Music Performance/Business Management

INDIANA UNIVERSITY OF PENNSYLVANIA, Indiana, PA

With a concentration in Organizational Behavior and Change Management

Security Clearance - Secret Clearance

Interim Top-Secret Clearance Inactive

Radio Frequency Theory

CompTIA Security Plus Apr 2022 expiration

MCSA Certificate of Completion

Tier II DTCS certified repair technician

Tapestry (Movement Control NAT)

Military Hazmat Shipping AFMAN 24-204 IP

DCI (Division of Criminal Information) APCO (Association of Police Communication Officials) – Expired

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