Engineer Technician

Georges Bou Raffoul Beirut-Lebanon

A successful Senior IT Administrator/System Engineer/IT Consultant with extensive analytical and software experience of investigating and diagnosing network problem and also knowledge of IT operating systems, especially Windows, Exchange, VMware. Multi-talented with good all-round technical skills and the ability to develop and maintain close working relationships with other support and development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organized and structured work ethic.

Looking for a career advancement opportunity with a company that will challenge my problem solving skills and allow me to develop my knowledge & potential. Personal Information: E-mail: ******@*******.***

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Date of Birth: 09/09/1981 LinkedIn: Georges Bou Raffoul Phone Number: (961)03/735254

Address: Jbeil-Mastita Amin Dib Bldg-1th floor.

Driver license: Available (Public and Private).

Education:

ST (superior Technician):

Specialization: Systems and Networks at Tourist Technical Institute (Dekwaneh-Beirut 2004).

Loading MCSE courses in 2007-2008.

CCNA (Cisco Certified Network Associate): Reached CISCO courses. (Cisco router and switch configuration).

MCITP (Microsoft Certified IT Professional) New horizons (jal el dib 2009-2010). Computer Skills:

Technician (TCP/IP, Networking environment Running, DNS, Mail Server, Active directory, Virtualization).

Installing Wireless/Wired Network.(LAN, WAN)

Hardware and Software Installation.

Installing various Cabling, Networking and communication system (Hubs, Routers Thin coax and Thick Coax, Switch, UTP…Cat5..Cat6).

OS for Desktop: windows 2000 server/Advanced server/2003 server/XP/Millennium/ 98. Win vista/7/8/8.1/10/win server 2008/win server 2011/win server 2012/2016/2019.

Others skills: Word/Excel/power point/Photoshop.

Programming: Java/JavaScript/HTML/C/Visual Basic.

Personal Skills:

Staying Updated to the lasted in technology.

Update quickly to a new job.

Experience:

-Company: Teletrade Computers Systems.TCS (Microsoft/HP Gold partner /Jal el Dib October 2008- present):

Job title: Senior IT Administrator/System Engineer/IT Consultant. IT and Network Administrator.

Field Engineer.

Job Skills: Installing and configuration windows servers (2000, advanced 2000, 2003 server 2008 server,win2012/2016,SBS/2003/2008/2011,Hyper-V 2008/2012/2016,VMWare ESX4.0, 5.0, 6.0).

-Basic Knowledge in Lunix OS (Suse..Redhat).

-Create Domains (active directory,users,OU,scripts,Mapping folders,permission…)

-Managing and configuration for replication servers (sites and services)

-Troubleshooting, administration and support for windows family servers and Windows (98,2000,xp,vista,win7,win8,win10, win server 2008, 2012,2016,2019) and Macintosh OS.

-Implementing, installing, and configuration Exchange 2003/2007/2010/2013/2016 2019 (Managing emails Accounts, mailing rules).

-Troubleshooting emails and systems issues (internet, emails problems).

-Installing all kind of wireless devices and wired (routers, access point) …. Survey for best wifi solution (bridging, repeating…) install DSL devices and Configuration, fixing Internet problems and errors….

-Providing support of IT hardware, software and networks.

-installing ISA 2004, ISA 2006 and configuration (rules, VPN, OWA….)

-installing and implementing all kind of network wireless and wired Network (LAN and WAN).

-installing all kind of POS systems (printers, POS pc….).

-Configuration and troubleshooting for branches connectivity over ISA (sites to sites…WAN over DSL), managing remotely connection and servers Terminal servers).

-Installing antivirus corporate, configuration and deployment (Kaspersky…… Symantec bitdefender….endpoint…MaCafee…..Nod32….Sophos).

-Providing backup devices and software and troubleshooting (backup tape all Model (SCSII...USB...SAS) …NAS Storage (I-omega. Seagate…Netgear…Qnap).

-Install and configure Backup Software (Symantec Backup Exec…..Symantec System Recovery.. Backup Assist…Acronis…Veeam….NT backup (win backup)…HP backup and recovery manager..Disaster recovery For exchange server and windows OS …Create jobs for Data,Mailbox and system state…SQL).

-Support for HP servers and ACER (hardware and software….RAID…prepare and configure HP servers and HP System storage (ML/DL Series …create all kinds of RAID and maintain it)

-Installing all networks wired devices (printers ... switch…hubs…cabinet…).

-Installing exchange 2003/2007/2010/2013/2016 and configuration..create mailbox and manage users Rights and security.

-Install and configure/troubleshooting all Windows servers roles and features (DNS,DHCP,FTP,File Server…create active directory and child domain…create a replication between domains).

-Install forefront TMG 2010/D-Link/ASA/Fortigate and configuration (OWA, rules and publishing servers),install and configure Cyberoam UTM(hardware UTM),configure rules and policies(NAT protocol),publishing servers(Mail server ..FTP…Web/APP Server), manage web and application filter (deny/allow sites and URL), manage anti-spam rules.

-Create and Configure secure tunnels/ VPN Sites between branches and main office,monitor all traffic and troubleshooting all kinds of problem.

-Build and constructs a full network infrastructure (designing, implementing, wiring), building server room (install all kind of cabinet..rack server and switches…install patch panel and arrange network cables).

-Install and configure all kinds of DSL (HDSL…ADSL...), troubleshoot all problem related to phone or modems problem(hardware and Software).

-Install/Test all kinds of Network cables UTP(cat5..cat5e..cat6), phone lines, Fiber Optic lines(install fiber switch and connect to SUN storage),install RJ-45/RJ-11 Termination, prepare and install Socket for RJ-45/11.

-Configure cluster 2008/2012 via win 2012/2008 core and manage hyper-v system with replication

(win 2012).

-Install and configure all kind of Firewall and UTM devices:

(Cyberaom…Fortigate…..ASA…..Sonic Wall…Dlink….Pix…..Sophos), rules, policies Management and Report monitoring.

-Configure Branches and Inter-Branching Connectivity via VPN Tunnel….Wan Over DSL…local DSP.

-Configuration, Preparation and Installation Servers Hardware and Software: HP…IBM…ACER Intel…Fujitsu…HP and Intel Blades System).

-Company: Telesupport International an ITG group (Jal El Dib June 2007- september2008). Job title: IT administrator

Network and Computer/Internet Technician

Job Skills: IT administrator over the Network.

-On site customer support for several company’s

-repair and fixing hardware and software problem

-installing and implementing all kind of network wireless and wired Network

(LAN and WAN).

-installing and deployment ISA 2004 and Exchange 2003 server.

-install and configure Wireless and Wired devices (router…access point...)

-IDM (Inconet Data Management ISP) on site customer support (wireless ... Problem. …Mail problem…fixing connection and internet error...)

-IDM customer support on calls (troubleshooting for internet problems)

-Install and configuring all kind of the DSL connection (ADSL, HDSL, SOHO DSL and support for its Service.

- Planning, Implementing and Maintaining Servers & Windows Server 2003/XP), Active Directory, Group Policies (Security & Permissions), Creating OU & Users.

-Reached TCHS (Toshiba Certified Helpdesk Supporter) training done in November 2007.

-IT administrator at 3M S.A.L Company Lebanon (2008).

-Company: Information Systems. Computer and Internet services s.a.r.l (Dekwaneh 5 February 2006 – 2007).

Job title: Computer Technician.

Network Technician.

Internet Technician.

Job Skills: -computer repairing.

-Installing Internet equipment and setup.(Antenna, switch, Omni, Dish, Grid ..)

-configuration Wireless and Wired Internet devices: Router (D-link, Trendnet, linksys, 3com ), Access point (Zicomax, Edimax, Alpha, D-link ……).

- Installing various Network cabling and wireless devices.

-Installing and configuration wireless and wired Network (LAN and WAN).

-Troubleshooting

-hardware and software maintenance.

-fixing hardware and software problems.

-Internet and Computer Customer Supporting (Windows, mails……).

-Company: CompuGuide. IT services & Supplies (Dekwaneh 1 March 2003 – 10 March 2005). Job title: Computer Technician:

-Networking setup.

-Internet setup.

-Computer Assembly and repairing.

-Software setup.

- Hardware /Software maintenance.

-Company: Teledata s.a.r.l Computer and technology center (Jdeideh 15 June – 3 December 2005). Job title: Computer Technician:

- Hardware /Software maintenance.

- Network office Solution/Troubleshooting.

Disaster Site Recovery & Cloud Soutions:

-Configuration and Implementation for the latest Disaster Site Recovery Technology:

-Hyper-V Replication (win 2012).

-Hyper-V Extended replication (Win 2012 R2).

-Clustering With Hyper-V Replication.

-VMware ESXI (5.X/6.X) Replication.

-Clustering over windows (server 2008…2012).

-Exchange 2010/2013 DAG (Database Availability Group).

-Configuration and upgrading from Exchange server (2003/07/10/13/16/19) to Office 365 with all plans (synch active directory with azure and mailing cloud solution…).

-Installation and configuration Microsoft Lync Server (2010...2013...).

-Microsoft Certification:

-MCITP (Microsoft Certified IT Professional) New horizons jal el dib (2009-2010)

-MCSA (Microsoft Certified Solution Associate).

-MCTS (Microsoft Certified Technology Specialist):-windows server 2008 Network Infrastructure Configuration

-Active Directory 2008 Configuration.

-MCPS: Microsoft Certified Professional (April 2012).

-TCHS (Toshiba Certified Helpdesk Supporter).

-Security Certifications:

-ICSI CNSS Certified Network Security Specialist (International CyberSecurity Institute).

(3 May 2020).

-HP Certification:

-HP Accredited Solutions Expert FlexNetwork Integrator V1 (2014).

-HP Accredited Technical Professional FlexNetwork Solution V2 (2014).

-HP Accredited Technical Professional FlexNetwork Solution V3.(2015) Additional Skills:

-CCTV: installation/configuration/wiring for IPcam…wireless/wired cam Configure and install DVR/NVR System (publishing via public IP).

-UPS installation, configuration for SNMP cards via all Windows. Language:

English-French-Arabic (Read, Write, Spoken).

Hobbies:

-Basketball / Internet / Travel

Characters:

-Hard worker

-Good problem solver and ability to deal with customers organize and supervise a working team. I am a self-motivated and hard working person with experience in IT Domain. Able to use own initiative and work as a member of a team, including managing and motivating other staff members to achieve company objectives.

Contact this candidate