GIMARIE SUMANGUE GUERRA

**** **** * ***** *********, Cagayan de Oro City, Misamis Oriental 9000

+639*********

adgdty@r.postjobfree.com

"To maintain customer satisfaction and improve customer experience through my proven problem-solving skills, customer experience, and product knowledge." ACADEMIC BACKGROUND:

2012 – 2013 - Cagayan de Oro (Bugo) School of Arts and Trades Food and Beverage Services

2011 – 2012 - Camiguin School of Arts and Trades

Front Office Services

2010 – 2011 - Cagayan de Oro (Bugo) School of Arts and Trades Housekeeping Services

2009 – 2010 - Camiguin Polytechnic State College

Bachelor of Science in Public Administration

WORK EXPERIENCES:

• Teleperformance Philippines

February 03, 2020 – September 20, 2020

Reservation Specialist & Customer Service Representative (Hilton

& T-Mobile)

Teleperformance

2/Floor Centrio Ayala Mall, CM Recto Avenue, Cagayan de Oro

• Ibex Global Solutions Philippines

April 02, 2019 – September 20, 2019

Advance Technical Support (AT&T)

Ibex Paranaque City

7Th

Floor SM BF Building, BF Paranaque City 1700

• Teleperformance Philippines

September 18, 2018 – February 21, 2019

Customer Service Representative (KOHL’S)

Teleperformance

2/Floor Centrio Ayala Mall, CM Recto Avenue, Cagayan de Oro

• Prime Power Manpower Services

January 19, 2017 – March 31, 2018

Customer Service Representative / Membership Clerk S & R Membership Shopping

Zone 5, Bulua H-way, Cagayan de Oro City

• Tradeworx Marketing International Inc. (BYS Cosmetics) July 26, 2016 – December 26, 2016

Beauty Advisor

Watsons Personal Care Store Phils.

Pelaez Cdo Arcade

• Granduke Lending Corporation

Nov 18, 2015 – March 19, 2016

Cashier / Office Clerk

Ged Loan Express Services

IloIlo city

• Watsons Personal Care Stores Philippines

December 2014 – May 2015

Beauty Cashier

Ayala Centrio Mall, Cagayan de Oro City

• Pro Tempo Promotions and Marketing Corp.

February 2014 - April 2014

Push girl - Johnsons & Johnsons for Modess

Ororama Super Center – Cogon, Cagayan de Oro City

TRAININGS AND SEMINARS:

• Philippine Call Center Institute (100 hrs)

• English Proficiency (100 hrs)

PERSONAL DATA:

● Birth date: October 27, 1993

● Gender: Female

● Height: 5’4”

● Religion: Roman Catholic

SKILLS:

Positive Attitude

Computer Literate

Ability to work under pressure

People Oriented

Attention to Detail

Time Management

Willingness to Improve

Taking Responsibility

PROFESSIONAL REFERENCES:

Mr. Paul Vladimir Cruz

Subject Matter Expert (SME)

Ibex Global Solutions Philippines, Paranaque City 1700

+639*********

Ms. Jeannierose Jireh Go

Coordinator

Prime Power Manpower Services

+639*********

Ms. Miegen R. Saway

Account Trainer / Teleperformance Cdo Site Trainer Teleperformance Cagayan de Oro City, Philippines 9000

+639*********

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