Service Representative Customer
Resume:
GIMARIE SUMANGUE GUERRA
**** **** * ***** *********, Cagayan de Oro City, Misamis Oriental 9000
***********@*****.***
"To maintain customer satisfaction and improve customer experience through my proven problem-solving skills, customer experience, and product knowledge." ACADEMIC BACKGROUND:
2012 – 2013 - Cagayan de Oro (Bugo) School of Arts and Trades Food and Beverage Services
2011 – 2012 - Camiguin School of Arts and Trades
Front Office Services
2010 – 2011 - Cagayan de Oro (Bugo) School of Arts and Trades Housekeeping Services
2009 – 2010 - Camiguin Polytechnic State College
Bachelor of Science in Public Administration
WORK EXPERIENCES:
• Teleperformance Philippines
February 03, 2020 – September 20, 2020
Reservation Specialist & Customer Service Representative (Hilton
& T-Mobile)
Teleperformance
2/Floor Centrio Ayala Mall, CM Recto Avenue, Cagayan de Oro
• Ibex Global Solutions Philippines
April 02, 2019 – September 20, 2019
Advance Technical Support (AT&T)
Ibex Paranaque City
7Th
Floor SM BF Building, BF Paranaque City 1700
• Teleperformance Philippines
September 18, 2018 – February 21, 2019
Customer Service Representative (KOHL’S)
Teleperformance
2/Floor Centrio Ayala Mall, CM Recto Avenue, Cagayan de Oro
• Prime Power Manpower Services
January 19, 2017 – March 31, 2018
Customer Service Representative / Membership Clerk S & R Membership Shopping
Zone 5, Bulua H-way, Cagayan de Oro City
• Tradeworx Marketing International Inc. (BYS Cosmetics) July 26, 2016 – December 26, 2016
Beauty Advisor
Watsons Personal Care Store Phils.
Pelaez Cdo Arcade
• Granduke Lending Corporation
Nov 18, 2015 – March 19, 2016
Cashier / Office Clerk
Ged Loan Express Services
IloIlo city
• Watsons Personal Care Stores Philippines
December 2014 – May 2015
Beauty Cashier
Ayala Centrio Mall, Cagayan de Oro City
• Pro Tempo Promotions and Marketing Corp.
February 2014 - April 2014
Push girl - Johnsons & Johnsons for Modess
Ororama Super Center – Cogon, Cagayan de Oro City
TRAININGS AND SEMINARS:
• Philippine Call Center Institute (100 hrs)
• English Proficiency (100 hrs)
PERSONAL DATA:
● Birth date: October 27, 1993
● Gender: Female
● Height: 5’4”
● Religion: Roman Catholic
SKILLS:
Positive Attitude
Computer Literate
Ability to work under pressure
People Oriented
Attention to Detail
Time Management
Willingness to Improve
Taking Responsibility
PROFESSIONAL REFERENCES:
Mr. Paul Vladimir Cruz
Subject Matter Expert (SME)
Ibex Global Solutions Philippines, Paranaque City 1700
Ms. Jeannierose Jireh Go
Coordinator
Prime Power Manpower Services
Ms. Miegen R. Saway
Account Trainer / Teleperformance Cdo Site Trainer Teleperformance Cagayan de Oro City, Philippines 9000
Contact this candidate