Customer Service Manager

Fernando Venegas

***** ****** ***** *****, ** Paso, Texas 79927

915-***-**** (cell) ******.*********@*****.***

Career Summary:

Positive, energetic, and committed professional with outstanding leadership skills

First-rate bilingual communicator and negotiator with a strong record of reducing costs and enhancing quality of operations.

Consistent and productive manager of international customers, suppliers, contracts, and projects.

Exceptionally skilled at improving procurement systems and methodologies to enhance performance and enhance profitability.

Areas of expertise:

• Global procurement and supply chain management

• SIOP, ISO, Six Sigma, Lean manufacturing experience

• Purchasing, Materials management, customer service, and warehouse management

• Supplier relationship/development management

• SAP, Oracle, BI, various business systems experience

• Kaizen Manufacturing/Team Leadership experience

• Financial/budget management

• Strategy development and implementation

• Contract negotiation and administration

• Project management

• Ability to negotiate in English and Spanish

Work Experience

Integrated Supply Chain (ISC) Planner

Honeywell Corporation, El Paso, Texas July 2017 to present

With a continuous improvement focus, I am working with and collaborating as part of a key cross functional team in a flexible, fast paced Lean Manufacturing environment while taking ownership of production planning processes and identifying and driving to completion Inventory Projects designed to reduce inventory and DOS.

• Interface and communicate with ISC SIOP leadership, Plan and systematically track past due performance, OTTR/OTFP performance, and inventory reduction projects to meet AOP objectives.

• Liaise with Factory (Shanghai) planning and business SIOP leader to ensure alignment on planning strategies and to ensure supply without inflating inventories.

• Develop / implement /sustain KPI performance metrics for OTTR, Past Due performance, and inventory (Net/WIP/FG/DOS, etc.) to drive actions and monitor progress.

• Point of contact within the SIOP Supply Planning Process supporting the maturity of forecasting, capacity planning, and material PFEP.

• Lead supply planning meetings in the creation of a constrained sales volume plan and document demand drivers and assignable causes to demand changes each period (weekly).

Owner

Mission Trail Burger & Patio Bar, El Paso, Texas January 2014 to May 2017

Owned and managed daily operations of restaurant/bar business providing top quality food/beverage offerings with an exceptional customer experience. Followed general format and guidelines of a corporation while incorporating specific business strategies and promotions to attract and establish customer base.

• Financial management, developed forecast of revenue, expenditure, and profit. Wrote viable business

plans that have led to sound business decisions and better than expected profits.

• Responsible for maintaining operational standards, customer service levels, driving sales, budgeting and

controlling labor, visual standards, staff development, inventory control, training, and recruiting,

interviewing and selecting top talent.

• Analyze sales, labor, and merchandise flow reports. Develop and implement new sales and marketing

strategies to increase business and market share.

• Communicate objectives and results, follow up to directives, delegate tasks, implement policy and

procedures, and provide superior customer service.

Purchasing Manager

CTS Corp./D&R Technology, El Paso, Texas/Cd. Juarez March 2008 to January 2014

Startup automotive manufacturing operation new to the area involved in the production of seat belt buckle switches, belt tension sensors, harness production, solenoids, fuel tube assembly, and cruise control motors. Engaged and established internal policy and procedures for materials/purchasing/customer service/customs/production control & logistics/warehousing.

• Utilized leadership and other professional skills to successfully develop both global and regional strategies

for all production commodities.

• Project management responsibilities for MRP implementation - routings, BOM structure, item master,

safety stock, supplier setups, pricing, lead time, etc.

• Developed an international supply base for magnets and PCB’s that has delivered over $2 million in

annual savings.

• Supported project for in-house production of PCB’s (SMT) and led project for outsourcing harness

production to lower inventory levels and increase controllable working capital. Annual PCB savings

estimate: $500,000. Inventory levels lowered by $800,000 by outsourcing harness (subassembly)

production.

• Rebuilt/recreated a fractured supply base of which required negotiation, rebuilding relationships, and

managing excess inventories involved with divestiture businesses.

Materials Manager

Schneider Electric/Square D, El Paso, Texas September 2005 to June 2007

Identified, evaluated, and managed raw materials and components and key suppliers. Negotiated and managed procurement contracts in a copper and metal fabrication and metal stamping environment.

• Restructured department to focus on core responsibilities - customer service, inventory control (Kanban)

and production control, resulting in 14% operational savings (10% reduction in headcount).

• Initiated $850,000 in new base business by establishing a local supply base.

• Strategically reduced inventories by $ 1.7 million by reducing supplier lead times, establishing supplier

consignment programs, and identification, control, and disposition of excess inventories.

• Managed annual direct materials budget of $120 million and $5 million budget on indirect spending.

Senior Account Executive/Materials Manager

General Electric Company (GE)

Water and Process Technologies Division (Mexico) June 1998 to September 2005

General oversight and responsibility of sourcing and procuring for outsourced materials management programs. Duties included warehouse (Kanban) management, supplier contract negotiation, supplier consolidation programs, year-over-year price reductions, and the establishment of an effective and flexible supplier base to support operations. Regional headquarters located in Mexico City.

• Recognized with GE Eagle Award for exceeding annual customer productivity and savings goals while

simultaneously exceeding company goals (recognized twice).

• Directly managed internal customer materials departments for 18 production facilities for corporate

customers (Visteon) throughout Mexico, accounting for combined procurement spend exceeding $15

million annually.

• Established centralized customer service/inside sales center for the Mexican region to consolidate

customer service functions, increase sales, information flow, inventory positions, and purchasing activities

for all customers within the Chemical Management Solutions Division.

Education

Bachelor of Science - Business Administration

University of Phoenix - 102 hours completed

Honors

2003 Eagle Award

General Electric

For outstanding performance (the highest recognition awarded to employees of General Electric)

2001 Top Gun Award

General Electric

For exceptional performance for increasing sales base while maintaining current customer base

2000 Proof not Promises Award

General Electric

For generating cost savings to customer in excess of $100,000

1999 Eagle Award

General Electric

For outstanding performance (the highest recognition awarded to employees of General Electric)

1996 Golden Key Award

Johnson & Johnson

For generating cost savings in excess of $100,000

1995 Premio a la Excelencia

Johnson & Johnson

Awarded for outstanding performance

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