LYNNETTE SPARKS Executive Administrator
936-***-**** Willis, TX 77378
Organized and detail-oriented administrator with 10+ years of expertise supporting executive management, major projects, departmental administrators, and staff. Self-manager with advanced ability to streamline processes and procedures to consistently exceed established productivity and quality standards. Partners effectively with cross-functional teams and senior leadership to deliver meaningful outcomes and ensure strict confidentiality. Excellent communication, multitasking, negotiation, customer service, and resolution skills. Areas of Expertise include:
Staff Training and Support
Data Entry & Analysis
REAL ESTATE AGENT JLA Realty 2019 to present
Real Estate Negotiations Expert Certified
BENTWATER YACHT & COUNTRY CLUB Montgomery, TX 2014 to 2018
Executive Assistant to General Manager
Oversaw unique secretarial duties, including OSHA record maintenance and Workman’s Comp paperwork and claims management. Established email communications for membership and staff, facilitating positive correspondence. Implemented new protocols to gauge employee performance, provide corrective guidance, and recorded evaluations. Directed and documented monthly safety meetings. Budget creation, PO’s, mail room, maintained calendar, event planning, travel planning.
Created new social media platforms; provided maintenance oversight to Club’s website, ensuring accurate and current information on services, schedule, and membership.
Brainstormed and developed marketing materials and social media strategies to increase brand visibility, drive business revenue, and boost SEO by 400%.
WILLIS INDEPENDENT SCHOOL DISTRICT Willis, TX 2010 to 2015
School Secretary, Brabham Middle School & Stubblefield Academy/DAEP, 2010 to 2015
Oversaw 13-person staff and drove exceptional administrative and service-oriented operations. Served as first line of communication for parents and visitors, streamlining the student intake process by screening incoming guests, updating sign-in logs, issuing passes, and monitoring premise security. Planned and created school budget, regularly managing expense reports and capital expenditures requests to ensure budget stayed on track.
Created school website, providing a comprehensive informational source for parents, teachers, and administrators.
Provided campus oversight during principal’s absence.
Assistant Principal Secretary, Lynn Lucas Middle School, 2005 to 2010
Delivered administrative and organizational support to principals, including calendar preparation and paperwork distribution and filing. Initiated and fielded student and parent communication, relaying key feedback to principals.
Established new processes and protocols to evaluate and improve student performance.
Streamlined paperwork review, documentation, and filing to ensure a more efficient and productive office environment.
Line repair Manager, McLeodUSA, The Woodlands, TX
Managed 12-person call center staff fielding internet and telephone outage complaints. Produced operational manual and facilitated training on equipment demarcation wiring.
Senior Customer Service Representative, Entergy/GSU, The Woodlands, TX
Oversaw numerous customer-service and administrative tasks, including accounts payable, accounts receivable, credit/collections, and billing. Regularly recognized for dedication to excellence and ability to quickly, efficiently, and professionally resolve customer disputes.
Education, Certification, & Associations
LAMAR UNIVERSITY Beaumont, TX
Six Sigma Yellow Belt Certification
National Association of Professional Women