Administrative Assistant / Personal Assistant / Receptionist
Resume:
LIEZL LöTTER
***********@*****.***
Plattekloof 7500 RSA
QUALIFICATIONS
SENIOR CERTIFICATE
(with Matriculation exemption)
President High School
01/1991-12/1995
NATIONAL DIPLOMA: TRAVEL &
TOURISM
Cape Peninsula University of
Technology
01/1996-12/1998
INTRODUCTION TO
PHOTOGRAPY
Shaw Academy
10/2017-11/2017
PREMIER TEFL 168-HOUR
TEACHING ENGLISH COURSE
Premier TEFL Academy
01/2019-03/2019
SKILLS
Fluent in English & Afrikaans
Excellent communication &
Interpersonal skills
Customer needs analysis
Active listener
Adaptable & critical thinker
Administration & filing
Totally customer-oriented
High work ethic
Motivated team player
Creative problem solver
MS Office
Office equipment
Scheduling & calendar
management
Ticketing & reservations
Travel arrangements
Hotel & transport bookings
Travel documentation
Data entry
Billing and shipping
Cash & credit card handling
POS System knowledge
Cashier skills
PROFILE
Customer service professional skilled in establishing rapport with clients and training of staff. Self-motivated with exceptional communication and computer abilities. Attentive to detail and achieving customer satisfaction and retention through excellent service delivery. Team player and not afraid of increased responsibility. Independent and quick thinking. Skilled at various administrative duties and correspondence both via telephone and email.
WORK HISTORY
PROPERTY MANAGER (04/2015 – 09/2019)
Privately owned property – Ithaca, Kefalonia, Greece
• Managed the maintenance of the villa, gardens and grounds.
• Arranged renovations, requesting quotations and oversee all work done on property or surrounding grounds.
• Supervised cleaning of villa and ensured standards were adhered to.
• Managed guest bookings.
• Organised guest transfers to and from the port/airport.
• Monitored deposit payments and issued guest receipts.
• Ordered and arranged grocery delivery prior to guests’ arrival.
• Filed all invoices and receipts for accountant and tax purposes. CUSTOMER CARE MANAGER (04/2012 – 10/2019)
Odysseas Supermarket – Ithaca, Kefalonia, Greece
• Liaised with mostly foreign customer to establish their needs.
• Resolved customer complaints prioritizing customer satisfaction.
• Prepared email or telephone orders and invoices for delivery.
• Operated a POS system to complete customer purchases.
• Processed cash and credit card payments and issued receipts.
• Accurately logged daily shipping and receiving orders.
• Designed and ordered advertising and marketing materials.
• Ensured online presence for the business.
• Maintained an accurate filing system for all invoices and receipts for future reference, the accountant and tax audits. PERSONAL ASSISTANT (10/2009 – 01/2011)
Mavrokefalos Civil Engineering Consultants – Ithaca, Kefalonia, Greece
• Screened personal and business phone calls and directed them to the appropriate party.
• Maintained accurate filing of personal and professional documentation regarding developments and building projects.
• Answered a high volume of email inquiries.
• Managed reception area and welcomed visitors.
• Scheduled meetings and managed diary of management. TRAINING EXECUTIVE (04/2005 – 02/2009)
Comair Limited – Cape Town International Airport, Cape Town, RSA
• Created new course material, including training manuals, PowerPoint Presentations and lesson plans.
• Gave lectures to airline ground crew.
• Made travel arrangements, including transport and accommodation for staff attending off-site training courses.
• Correspondence with airport managers through email, telephone and meetings regarding training schedules and training needs.
• Collaborated with management to develop new programs.
• Record keeping of student test results for audit purposes. SENIOR TRAVEL CONSULTANT (11/2003 – 03/2005)
ATP International – Heathrow Airport & offices in Greater London, UK
• Liaised with corporate customers via email and telephone regarding travel arrangements, ensuring fare rules were accurately explained.
• Assisted executive clients in obtaining travel documentation.
• Investigated and resolved customer inquiries and complaints.
• Developed reputation as an efficient service provider with high levels of accuracy and efficiency.
• Drove sales goals to achieve monthly quotas.
• Handled daily admin, assisting the accounting departments on invoicing and refunds.
TRAVEL CONSULTANT (06/2003 – 10/2003)
Aero Corp Ltd – Century City, Cape Town, RSA
• Assist UK-based travel agencies as an out-of-hours travel agent within a call centre environment.
• Made reservations for corporate clients on various global distribution systems such as Amadeus, Sabre, Galileo and World Span.
• Arranged medical repatriations for clients and medical staff on behalf of travel insurance companies.
CUSTOMER SERVICE AGENT (06/1999 – 05/2003)
Comair Limited – Cape Town International Airport, Cape Town, RSA
• Worked night and weekend shifts, as well as during holiday season.
• Made all flight reservations, as well as issued air tickets and other related airline documentation.
• Processed cash and credit payments rapidly and accurately.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Handled all customer relations issues in accordance with company policies.
• Fulfilled administrative and accounting duties and maintained confidentiality of both company and passenger information. JUNIOR CONSULTANT (02/1999 – 05/1999)
Into Africa Incoming Tour Operator – Cape Town CBD, Cape Town, RSA
• Compiled comprehensive tailor-made travel packages mainly European and British tourists.
• Handled online travel queries and quotations, as well as flight reservations.
JUNIOR CONSULTANT (10/1997 – 03/1998)
La Clef du Sud French Incoming Tour Operator – Sea Point, Cape Town, RSA
• Prepared specialised tour packages and quotations for foreign travellers to Southern Africa.
• Updated company website and handle both telephonic and online enquiries.
TRAINING
End-user computing
Hospitality Management
SAA Fares & Ticketing 1, 2 & 3
Galileo
BA DCS Check-in
BA Domestic Manual Ticketing
BA International Fares & Ticketing
BABS Automated Ticketing
Amadeus
Dangerous Goods
Comair Train-the-trainer
Emergency Care Level 1
UK Visa & Entry Requirements
Immigration Liaison Document
Inspection
PowerPoint
REFERENCES
LOUISE POWELL
Former Supervisor / Training
Executive – Comair Ltd, RSA
Tel +61-413-***-***
**********@*****.***.**
CATHERINE ROBERTSHAW
Property Owner – Ithaca, Greece
Tel +44-777*-***-***
**********.***@*****.***
FELICITY BROWNING
Team Leader – ATP International, UK
Tel +44-754-***-****
********.********@****.***
KAREN JOHNSON
Former co-worker – Odysseas
Supermarket, GREECE
Tel +61-420-***-***
*****.*********@*****.***
Contact this candidate