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Manager Spa

Johannesburg, Gauteng, South Africa
September 24, 2020

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Jamie-Lee Wagner



Results focused Spa manager with a proven track record of running organized and successful 5 star spa's on multiple Cruise ships around the world, while achieving high rates of customer satisfaction. Effectively managing and training all staff including Cosmetic Doctors and Acupuncturist which leads them to higher levels of productivity. Dedicated to remaining up to date with the latest spa service offerings and technologies. Bringing forth a commitment to providing clients with the most pleasurable spa experience possible.

Employment History

Hair stylist, Salon Jaqualine, Richards Bay

JANUARY 2 0 1 1 — DECEMBER 2 0 1 4


Spa staff, OneSpaWorld/Steiner, Onboard a Cruise ship MARCH 2 0 1 5 — DECEMBER 2 0 1 6



Teeth Whitening Technician

Mini Facials

Expert Touch

Assistant Spa Manager, OneSpaWorld/Steiner, Onboard a Cruise Ship JANUARY 2 0 1 6 — F E BRUARY 2 0 1 7

•To conduct team coaching/training sessions under the instruction of the Spa manager

•To conduct team meetings with/without the spa manager

•Assist in all areas of spa operations, as requested by the Spa manager

•Utilize spa POS and Smart machines with skill and pro%ciency, including Management report, Gratuity exception reports, End of day reports, End of day balancing and End of voyage balancing

•Communicate with the Spa manager on all spa related occurrences involving team members that are brought to my attention, to ensure correct documentation and follow up

•Handling team members questions and concerns professionally

•Providing accurate, appropriate and immediate response to all guest requests and ensuring 1003 guest service satisfaction

•Follow all company standard operating procedures

Spa Manager, OneSpaWorld/Steiner, Onboard a Cruise Ship MAY 2 0 1 7 — MARCH 2 0 2 0

Responsible for the daily operation of the spa, salon, gym and retail areas. Acting as liaison to and maintain communication between the spa and corporate of%ce as well as maintaining an excellent working relationship with onboard management. Details



Strong Customer Service Skills

Health and Safety Standards

Team Management Skills

Marketing Strategies

Cosmetology and Spa Services

Staff Development

•-nowledgeable of all corporate policies, procedures and required reports

•Maintain and keep con%dential personnel %les for all spa employees

•Maintaining communications between spa and corporate of%ce by submitting appropriate and timely reports regarding operations, sales and productivity on daily and weekly basis

•Review daily appointment schedules and productivity reports ensuring budget pro@ections are being met

•-nowledge of all Spa activities, programs, services and retail products in order to train staff to ensure that business goals and pro%t ob@ectives are being met

•Oversee Spa, Salon and Gymnasium and day to day operations of the spa

•Conduct frequent daily walk throughs to ensure that facility and equipment are always clean and in good repair. To interact with staff to ensure compliance and to encourage them in daily performance of their duties

•Establish and maintain standards and procedures for all aspects of spa operations

•Evaluate spa operations on an on9going basis and develop timely solutions to the various operational problems that occur

•Supervise, coach, mentor and train staff to ensure exceptional guest experience and to assist in staff career developmen. Discipline and counsel staff as needed Education

Hairdressing NQF Level 2, 3, 4, Ethekwini College, Durban, KwaZulu-Natal JANUARY 2 0 0 & — DECEMBER 2 0 0 &

Steiner Training Academy, Capetown

MARCH 2 0 1 5 — MARCH 2 0 1 5

j week training in Steiner Hair, -eratin, Phyto, Go Smile Teeth whitening, Elemis Barbering, Hair/Scalp, Mini Facials L Expert Touches Management Training Program, Steiner Management Training, Miami, Florida ( United States of America )

MAY 2 0 1 7 — MAY 2 0 1 7

Human Resource

Non9 surgical and Medi spa services

Acupuncture services

Retail Sales


Hosting/holding events

Public speaking

Staff development


Barbara DeNegro from OneSpaWorld (Human Resources Manager)

Michelle Gray from OneSpaWorld/Steiner (Assistant Human Resources- Manager)

J UFY 2 0 2 0 — J UFY 2 0 2 0

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