Customer Service Administrative Assistant

Jennifer Perez

**** ****** ***

McAllen, TX *****

956-***-****

*************@******.***

Skills

-ABILITY TO MULTITASK

-CUSTOMER SERVICE EXPERIENCE

-CONFLICT RESOLUTION

-CLEAR COMMUNICATION

-POSITIVE ATTITUDE

- 60 WPM

-KNOWLEDGE OF SOFTWARES

-ABILITY TO DE ESCALATE DIFFICULT SITUATIONS

Experience

DECEMBER 2014 - JULY 2015

KMART - 1801 S 10th St, McAllen, TX 78503 - CASHIER

●ACCURACY IN HANDLING CASH

●TIME MANAGEMENT

MAY 2016 - NOVEMBER 2017

Bj’s Brewhouse & Restaurant, 3200 IH-2 W, McAllen, TX 78501 - HOST, TAKEOUT, BOOKKEEPER

●CASH HANDLING

●PROVIDING GREAT/FRIENDLY CUSTOMER SERVICE

●FAST PACE

JANUARY 2018 - SEPTEMBER 2019

SPECTRUM - 3701 N 23rd St, McAllen, TX 78501 - CUSTOMER SERVICE REPRESENTATIVE

●PROVIDE ACCURATE INFORMATION TO ANSWER CUSTOMERS QUESTIONS & CONCERNS

●ENSURE ONE CALL RESOLUTION IN A TIMELY MANNER TO PROVIDE 100% CUSTOMER SATISFACTION

●ESTABLISH A GOOD RAPPORT WITH THE CUSTOMER

●GAINED CUSTOMERS LOYALTY AND TRUST

NOVEMBER 2019 - CURRENT

CONNS HOME PLUS - 8317 N 10th st McAllen, Tx 78504-

CUSTOMER SERVICE

●COLLECT CASH, CHECKS, AND CREDIT CARD PAYMENTS FROM CUSTOMERS

●MAINTAIN CASH CONTROL OVER REGISTER DRAWER

●HELP CUSTOMER WITH ANY ISSUES REGARDING THEIR ACCOUNT

Education

AUGUST 2012 - MAY 2016

MCALLEN MEMORIAL HIGH SCHOOL - HIGH SCHOOL DIPLOMA

AUGUST 2016 - DECEMBER 2018

SOUTH TEXAS COLLEGE - SOME COLLEGE

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