Security Officer Customer Service

Miguel A. Mendez

***** ***** **** **. ******, FL. 34669

214-***-****

************@***.***

OBJECTIVE

My goal is to obtain a position at your company which requires excellent customer service skills and ability to grow within your company

EXPERIENCE

Publix

Store 1219 Lutz, FL.

From: March to Present

. Grocery Stocker / Loading and Unloading and customer service rep.

JP Morgan Chase Bilingual Department for Customer Service in Tampa, FL.

From: August 2016 — August 2019

•Ability to work from home for the past two years with very minimal supervision assisting customers with their auto loans and lease accounts

•Ability to work well in fast pace / multi-tasking environment

•Ability to manage time appropriately, set priorities and complete tasks accordingly

•Ability to discover and analyze problems, then seek to overcome obstacles to solve the issue

WALT DISNEY WORLD, ORLANDO, FL.

Security Host, September 2015 — September 2016

•Serve as a guide to guest by' ensuring their safety and helping answer questions that might arise

•Building excellent rapport with clients and team members

•Open line of communication Sr. officials and patrolling via motor or ambulatory

ONCOR ELECTRIC DELIVERY DALLAS, TX.

Armed Security Officer, February 2014 —June 2015

Analyze CCTV cameras by patrolling site digitally

•Provide daily accident, injury and stolen item reports to minimize the financial liabilities

•Coordinate effectively as a first responder for external and internal clients

CJ CORPORATE INC., TAMPA, FL.

Owner and Manager, April 1997 — May 2010

•Managed and average of 60 units within different apartment properties in Tampa, Brandon and Orlando Florida areas for short term leases

•Managed our own cleaning company not only for the units that we had within the properties but for extra income we also cleaned the move out units for the apartment complexes

•Ability to see the big picture, delegate effectively and motivate team members to meet deadlines

• Identify issues before they arise, problem-solver, able to anticipate issues and streamline operation

•Excellent time management skills to drive revenue and build long lasting relationship with internal and external clients

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EDUCATION

•Graduate from Ashworth College Atlanta, GA. (Private Investigation)

•United States Army

•Graduate Leto High School Tampa, FL.

MILITARY / ADDITIONAL SKILLS

United State Army active: 09/161981 to 09/16/1984

United State Army Reserve: 09/16/1984 to 09/16/1987

Honorably discharged

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