Experienced sales and customer service representative with excellent communication and organizational skills.
September 2013-January 2019
Editor The Value Examiner
Edit a bi-monthly magazine for a professional organization, The National Association of Certified Value Analysts
Maintain contact with a roster of over 100 contributors and writers
Proofread and edit the final publication
August 2012-August 2013
Customer Service Representative MMS Education
Make outbound sales calls supporting various clients marketing programs
Followed up with interested clients and pre-screen them for regional sales representatives
Maintained and updated customer call lists.
August 2011-December 2011
Sales Representative, Lenox
Received and placed orders for internationally renowned china, flatware, giftware company
Maintained sales list for future contact
Ensured orders were placed accurately and in a timely fashion
July 2008-February 2010
Shareholder Services Manager, Nationwide Investment Services
Responded to calls from shareholders and troubleshot issues
Initiated and supported a program to call 90,000 shareholders during the financial crisis of 2008.
Developed a newsletter for employees to increase positive communication within the division
Managed inquiries from customers at a car dealership in New Port, Richey, Florida
Assigned walk-in customers to sales team members
Placed weekly ads in the local newspaper
Assisted in the development and production of sales information to customers
BACHELOR OF ARTS, JOURNALISM, College of White plains
White Plains, NY
Strong customer service practices
Proficient in Word, PowerPoint, Excel
Skilled in marketing and sales
Excellent writing and communication skills
I volunteer my time and marketing talents to support an annual fundraiser for the Garden of Reflection, the Pennsylvania memorial dedicated to those who died on 9/11. Last year we raised 20 % over the year before. I have also volunteered as a guide at the Bowman Hill Nature Preserve in Solebury, PA.