Nancy McCarthy

*** ******* *****, *******, ** ***66 · 917-***-****

adgcwn@r.postjobfree.com

Experienced sales and customer service representative with excellent communication and organizational skills.

EXPERIENCE

September 2013-January 2019

Editor The Value Examiner

Edit a bi-monthly magazine for a professional organization, The National Association of Certified Value Analysts

Maintain contact with a roster of over 100 contributors and writers

Proofread and edit the final publication

August 2012-August 2013

Customer Service Representative MMS Education

Make outbound sales calls supporting various clients marketing programs

Followed up with interested clients and pre-screen them for regional sales representatives

Maintained and updated customer call lists.

August 2011-December 2011

Sales Representative, Lenox

Received and placed orders for internationally renowned china, flatware, giftware company

Maintained sales list for future contact

Ensured orders were placed accurately and in a timely fashion

July 2008-February 2010

Shareholder Services Manager, Nationwide Investment Services

Responded to calls from shareholders and troubleshot issues

Initiated and supported a program to call 90,000 shareholders during the financial crisis of 2008.

Developed a newsletter for employees to increase positive communication within the division

August 2005-2006

Receptionist, Autoway

Managed inquiries from customers at a car dealership in New Port, Richey, Florida

Assigned walk-in customers to sales team members

Placed weekly ads in the local newspaper

Assisted in the development and production of sales information to customers

2

EDUCATION

BACHELOR OF ARTS, JOURNALISM, College of White plains

White Plains, NY

SKILLS

Strong customer service practices

Highly organized

Proficient in Word, PowerPoint, Excel

Skilled in marketing and sales

Excellent writing and communication skills

ACTIVITIES

I volunteer my time and marketing talents to support an annual fundraiser for the Garden of Reflection, the Pennsylvania memorial dedicated to those who died on 9/11. Last year we raised 20 % over the year before. I have also volunteered as a guide at the Bowman Hill Nature Preserve in Solebury, PA.

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