Qualifications Profile

Detail-oriented, results-driven, and accomplished professional, offering wide-ranging experience in all facets of travel management; interested in pursuing a challenging career to use honed skills from strong work experiences and education. Armed with technical and innovative skills in accomplishing projects within strict deadlines. Known for solid work ethic and commitment in delivering superior customer service. Effective at establishing relationships with diverse levels of individuals through excellent communication and interpersonal aptitudes.

Core Competencies

Operations Oversight ~ Account Management ~ Strategic Planning and Implementation ~ Organizational Leadership

Contract Negotiation ~ Revenue Growth and Profitability ~ Regulatory Compliance ~ Staff Management

Professional Experience

Omega World Travel, Fairfax, VA (1992–2020)

Senior Virtual Manager Jun 2000–Jul 2020

On-site Manager Agent, Axent Technologies Sep 1995– Jun 2000

Manager Sep 1992– Sep 1995

Fulfilled an integral role which responsible in dealing with annual revenue of $2.9M

Solely spearheaded all corporate activities including business to business and business to customer for a $1.1B corporate contract for more than 20 years

Served as group coordinator responsible for overseeing more than 1,000 attendees each year

Functioned as meeting specialist, team leader, as well as lead organizer in handling standard corporate administration

Directly worked with chief executive officer, chief operating officer, and president of the executive office

Applied keen attention to detail in supervising and implementing various negotiated contracts and agreements worldwide

Performed key duties in planning, developing, and executing corporate policies

Observed strict compliance with all pertinent policies and procedures

Career Highlights

Achieved numerous accolades including Top Producer for over 26 years at Omega and several sales incentive awards

Played an essential part in different system mergers from Travel Port to Sabre go-live client portal

Earned distinction for being one of the very first agents to go virtual during transition from Axent to Symantec

Earlier Career

VTS Travel Enterprises, New York, NY

Corporate Travel Agent

Lapalco Travel, New Orleans, LA

Travel Agent

Travel Masters International, New Orleans, LA

Travel Agent

Education

Associate of Science in Business Administration/Travel and Tourism Management

Phillips College, New Orleans, LA

Technical Acumen

Omegalytics Reporting System Apollo Amadeus Sabre Concur Microsoft Office (Excel) Google Docs

Booking Builder System SWABIZ System System One Fuze InContact

Airline Reporting Corporation (ARC) Interactive Agent Reporting (IAR)

Contact this candidate