Customer Data
Resume:
Ms. Rutuja L. Warhade
*.*******@*****.***
Sai Nagar, Wardha, 442001
PROFESSIONAL SUMMARY
Goal oriented individual dedicated to a high level of meeting aggressive business goals and customer satisfaction, where I can maximize my management skills, quality assurance, program development, and training experience.
EXPERIENCE
Chat Agent (Capital One Bank, USA) 10/05/2017-23/05/2018
Wipro, Ltd. – Pune
Settle customers disputes of the credit reports and provide the updated information of customer’s account to the credit reporting agencies of the USA (Equifax, Experian, TransUnion, and Innovis).
Ensures that all the data entries have been properly filled into customers credit card accounts and reflects the same into the company’s computer systems.
Suggest, promote and guide customers on queries, refunds, and replacement while making requested changes at the same time.
SKILLS AND ABILITIES
Technical Skills:
Introduction to Data Analysis and SPSS
Data Entry and Management
Microsoft Office oriented such as: -Word - PowerPoint – Excel – Outlook
Entrepreneurial Skills:
Intellectual curiosity, strong work ethics and desire to learn
Strong team orientation and a demonstrated ability to work effectively with team members in multiple groups and regions
Corporate Communication
Market Research and Information Gathering
Public and Media Relations
Customer Relationship Management (CRM)
EDUCATION
MBA 2018 – Jan 2020
James Cook University Australia, Singapore
Bachelor of Commerce 2014 - 2017
Sant Gadge Baba Amravati University, Amravati
12th Board 2013 - 2014
Maharashtra State Board, Pune
10th Board 2011 - 2012
Maharashtra State Board, Pune
ACHIEVEMENTS
1.1st Prize in recognition of Best Graduate Research Presentation MBA, 2019
Topic: Merger and Acquisition Case Study Analysis (Jollibee and The Coffee Bean & Tea Leaf)
2.General and Cultural Secretory of College (Year 2015)
3.Member of Student Council (Year 2015)
PROJECT
Merger and Acquisition (Case Study Analysis of Jollibee and The Coffee Bean & Tea Leaf)
The research covers questions of Mergers and Acquisition based on a case analysis on how Jollibee acquired Coffee Bean & Tea Leaf.
Used research tools to extract relevant background material for forecasting business after five years of acquisition.
Research involves qualitative and quantitative analysis, literature review, industry overview, current trends, challenges for F&B companies, company’s profitability and stock performance.
To get better background knowledge I used journal, articles, published books, internet and Bloomberg sources.
Design and analyse M&A transaction structures.
Provide leadership, mentorship and supervision to research team.
Thorough understanding of the inter-relation of net income, cash flow, working capital.
Prepare presentation materials and Methodologies for use in M&A project.
PERSONAL DETAILS:
Date of Birth: 19/09/1995
Gender: Female
Marital Status: Single
Hobbies: Observation and Traveling
Language Written and Spoken: English, Hindi, Marathi
I hereby certify that the above information is true and correct to the best of my knowledge.
Rutuja L. Warhade
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