Office Assistant Customer Service

Kelsey P. Wooley

**************@*****.***

**** * ******** ***

Apt #1a

Chicago IL 60625

Cell: 315-***-****

EDUCATION:

University of Vermont, Graduation May 2013

Bachelor of Science in Environmental Studies

Minors in Public Communications and Women’s and Gender Studies

RELATED EXPERIENCE:

Whole Body Supplement and Body Care Buyer/Specialist at Whole Foods Market in Chicago, IL

March 2017-Present

Responsible for purchasing and merchandising ~$15,000.00 daily in supplements and body care items for the Whole Body department as well as providing assistance to customers with body care, supplement and lifestyle needs;

Able to maintain a full and efficient inventory of ~$220,000.00 throughout each fiscal period;

Create, deliver, and track credits to resolve any PO/shipping discrepancies;

Stay up to date on trending products to ensure maximum impact in the department;

Cross merchandise with other team specialists across the store to create impactful and lasting sales;

Effectively merchandise sales and highlighted items in our section, keeping in mind exit strategies should sales not meet expectations;

Engage customers in a friendly and knowledgeable manner to alleviate discomfort around sensitive health topics;

Comply with all DSHEA guidelines and regulations when assisting customers;

Curate and maintain relationships with vendors and educators to intelligently and confidently sell products;

Work closely with APN shoppers to ensure low INF numbers for highest customer satisfaction

Whole Body Team Member/Customer Service Team Member WFM in Chicago, IL

March 2015- February 2017

Ability to simultaneously handle customer demands and anticipate needs

Handle large sums of money responsibly and effectively when needed in customer service

Work productively in a high volume store

Personal Law Office Assistant at Law Offices of Max Elliott LLC.

November 2014- July 2016

Prepared and organized billing time sheets

Ran legal errands around the city of Chicago

Managed court appointments and calendar of Attorney Elliott

Worked closely with Attorney Elliott for case management purposes

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