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Engineer Manager

Delhi, India
September 24, 2020

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Arvind Razdan*** Sector-** Gurgaon HR

Mobile: 882-***-****


Professional Strength

Information Technology professional with demonstrated success and having more than 8.0 years of experience of Window system and network administration.

Proven expertise and strong ability to increase reliability maximize productivity and system efficiencies.


Over 8+ years of experience in Windows and System Administration. Presently associated with LRS Solution.

Experience of working in 24*7 Support Environment.

Experience in working on client side.

Proficiency in managing operation and support of servers in reducing downtime and enhancing operational effectiveness of servers.

Adept in managing maintenance activities involving in-process inspection, co- ordination with Internal Departments.

An effective communicator with excellent relationship management skills and strong analytical, problem solving & organizational abilities.

Currently handling team of 6 members.

Professional Proficiency

Operating System : MS Windows Server 2008, 2012 & 2016

Hardware : HP ProLiant series and DELL Power edge Series servers.

Key Skill : Active Directory, DNS, DHCP. WSUS, FTP, File servers

Remote Tools : VNC, RDP, and Net meeting

Antivirus : Symantec/ MacAfee and TrendMicro Antivirus

ITIL : Incident Management, Change Management, Problem Management

Professional Experience

Current Organisation: LRS Solution Pvt. Ltd(June 2016-April 2020)

Client: Infotel Business Solutions Limited (All Group Companies)

About Client:

The Company has incubated a number of ventures in diverse domains like Wireless Broadband (Infotel Broadband Services Limited), Mobile VAS and content distribution platforms (NexG Tv), IPTV, Homeland Security and surveillance (Polixel), e-commerce -B2C (Koovs and Benefits Plus), next generation CRM solutions (One Click) etc.

Job profile:

Installation and administration of Windows Server 2008, 2012 and 2016.

Managing the setup of 100+ windows servers and 800+ client users in multi-site environment.

Managing FTP server and file servers for user group and permission on file and folder level and quota administration.

Handling the Sev-1 /Sev-2 and Sev-3 /sev-4 incident and exposure on handling the implementation for regular changes under change required category.

ITIL exposure for incident, Change and Problem management and working exposure on BMC remedy tool.

Creating and Managing Active directory Users and groups, OU administration and Group policy related task for day to day changes.

Immediate response and action taken for reported alerts by monitoring team.

Exposure on VMware 5.0 for Level-1 task for VM administration.

Created and maintained troubleshooting documentation.

Send daily, weekly & monthly team reports to senior management.

Worked with software developers, system engineers and programming professionals to gather relevant information for reporting purpose

Anti-Virus Management Server monitoring for any elevation in threats level.

Handling escalated Server related calls from Remote Support engineers and also taking care of direct call and mails from Technical Support Team & users.

Handling Symantec Clients through Symantec server.

Daily routine to check the virus definition on SEP manager.

Regular patch deployment over all windows server through WSUS.

Monitoring of server through OP Manager.

Creating E-Mail ID, deletion mail box, mail forwarding.

Monitoring servers on a proactive basis for service interruption and backup failures.

Implemented policy like mail restriction, USB blocking password policy file manger policy quota etc.

Managing and Monitoring Symantec Bright mail gateway for Spam and Virus scanning and mail follow.

Handling team of 6 members.

Also involved in training of new members.

Organisation: Targus Technologies Pvt. Ltd (July 2013-May 2016)

Client: Infotel Business Solutions Limited (All Group Companies)

Organisation: Elite Business Machines (EBM) (June 2012-July 2013)

Client: Uflex Pvt. Ltd.

Job profile:

Support for Windows 2003, 2008 servers

Manage Active Directory users, groups, OU’s

Problems escalation, referring, close, resolved through using IT helpdesk tool. Co-ordinate with teams.

Performance Tuning, Resource & Device Management, Troubleshooting

Installation, configuration and management of Windows 2000/2003 servers.

Installation and management of Antivirus Server (MacAfee Antivirus) & Windows Patching through WSUS Server.

Manage and Administration of Windows 2000/2003 & 2008 Operating System and Domain Controller.

Handling escalated problems of the team members using remote management tools (VNC, Remote Desktop Connection).

Managing the installation, configuration & maintenance of HP & DELL, network services, Virtual servers and TCP/IP, Connectivity issues.

Addressing queries regarding the Information System & extending support to the clients including maintenance of hardware / software support.

Configuration & troubleshooting of user profiles & Desktop Hardening.

Troubleshooting all network and system related problems.

Windows Patch update through WSUS Server.

Inventory management and incident management of all IT assets on daily basis.

Vendor coordination on Link connectivity and requirement of New IT assets

Organisation: Religare Technologies IT services Ltd. (Formerly Known as Fortis Technologies Ltd) (Aug 2008 - Dec 2011)

Client 1: Fortis Healthcare Ltd.

Job profile:

Worked as Sr. Support Engineer in Corporate office with 16 HP and Dell Branded Server and with six remote locations with windows 2003 Server environment.

Monitoring all branches link connectivity on daily basis, Managing active directory by creation and deletion of user and group account, Users permission and group access rights, Applying and modifying the policy on OUs on needs.

Managing the MS exchange server 2003 and monitoring the User’s Mailbox size on routine basis.

Perform Daily, Weekly and monthly backup on schedule basis by using VERITAS Backup tool.

Managing the WSUS server for updating the Patches on Client PCs.

Inventory management and incident management of all IT assets on daily basis.

Reports Management for Antivirus server, Link connectivity, Backup successful and failure, Server RAM, Disk and CPU utilization on weekly schedule basis.

Level 3 Support on Desktop Hardware and software related problems.

Good exposure on Remote Administration by using Remote Desktop, VNC, and Dame Ware tools.

Vendor coordination for Link connectivity and Server Hardware issues and requirement of New IT assets.

Client 2: ATS (Analytical Testing Services)

Job Profile:

Worked as Resident engineer with setup more than 200 Users with windows XP and Windows Vista environment.

Technical support to users on PCs Hardware, OS, and Application related issues.

Configuring and troubleshooting of mails by using Microsoft outlook.

Monitoring of Network devices and troubleshooting of LAN issues.

Maintaining and updating the Inventory of assets, Filling IR (incident Reports), as per SOP of the organisation.

Installation and Configuring of Peripheral Devices such as Printer and Scanner.

Installation, scheduling and Updating of Antivirus MacAfee

On time daily activity reporting.

Client 3: Claridges Hotel

Job Profile:

Worked as Resident engineer with setup of 250 PCs and laptops environment.

Technical support to users on PCs Hardware and Software on Win XP/Vista Operating System environment.

Installation and Configuring of Peripheral Devices such as Printer, Scanner and IP phone.

Troubleshooting of LAN and Managing the Network device as modem and switch.

Weekly activity reporting to office and Client Site.

Vendor coordination for rented PCs and Hardware and Network related issues.


12th from H.B.S.C IN 2006.

B.Com from Madurai University (Distance) in 2011.

Advanced Diploma in Computer Hardware and Networking from G.T Hardware Institute in 2004-05.

Microsoft Certified System Engineer from Garud InfoTech.


Microsoft Certified Professional.

Microsoft Certified System Administrator Win 2003.

Microsoft Certified System Administrator Messaging 2003.


Core member of organizing team to organize various events at Office.

Listening to music.

Playing chess.

Personal Profile

Date of Birth : 27th Feb 1988

Father’s Name : Shri. Susheel Razdan

Marital Status : Married

Language : Hindi & English

Nationality : Indian



(Arvind Razdan)

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