Administrative Assistant Service Representative

ASEMOLOYE,MARYYETUNDE

ZoneC,*flatroad,IdiIshinOffJerichoroadIbadan,

OyoState,Nigeria

Tel:+234**********,+234**********

Email:*******@*****.***

PROFESSIONALSUMMARY

Highlyself-motivatedandgoal-orientedprofessionalcommittedtopursuingalongterm careerinCustomerServiceRepresentative.Offerayeartrackrecorddemonstrating stronganalyticalandproblemsolvingskils,computerproficiencyandabilitytofolow throughwithprojectsfrominceptiontocompletion.Iamreadytotacklehardtasksand improvemyknowledgeeveryday.Myenthusiasmandnaturalcuriosityletmeovercome difficultiesandfindsolutionstovariousproblems.

HIGHLIGHTS

Activelistener Empathy Integrity

Coolunderpressure Multitasking Expertinverbalandwrittencommunication Cooperative Attentiontodetails Flexibleandadaptabletochange ConflictManagement Organized ProficiencywithMicrosoftOffice PROFESSIONALEXPERIENCE:

ContactCenterRepresentative–ISONEXPERIENCES

January2020–September2020

Deliverexceptionalandqualitycustomerservicebyprofessionalyreceivingand respondingtoincomingcalsfromcustomerbyutilizingadesktopcomputerand headset

Manageandresolvecustomercomplaints

Provideproductandserviceinformationtocustomers

Research,identifyandresolvecustomercomplaintsusingapplicablesoftware

Documentalcalinformationaccordingtostandardoperatingprocedures

Completecallogsandreports

AdministrativeAssistant-SAGASECURITYLTDPRETORIA,SOUTHAFRICA November2017–June2019

Greet,directandescortvisitorstoappropriateoffice/conferenceroom.

Sendandreceivedocumentsforthecompany,compilingdataforexpenseand statisticalreports.

Communicatewithcustomers,administrationviaphone.

Performmultifacetedgeneralofficesupport.

Examinethewebandchoosethemostappropriatedataforcompletingthetasks.

Controltheworkofeveryemployeebycheckingtimeofarrivingandleaving workingplace,arrangeschedules.

ManagePTOCalendarforteam

CustomerServiceRepresentative-CARLCARESERVICECENTRE,NIGERIA November2016–June2017

Resolvecustomercomplaintspromptly

Communicatewithcustomersviaphone,emailandsocialmedia

Professionalyhandleandresolvecustomerdisputes

Knowledgeaboutthecompany’sproductsandservices

Check,verifyandfilcustomerinvoices.

Maximizerevenuebyproactivelybuildingandmanagingkeycustomerrelationships, furtherilustratingcommunicationandproblemsolvingabilities

Answerquestionsaboutwarrantiesandtermsofsale

CustomerServiceRepresentative-AIRTELNIGERIATELECOMMUNICATION June2013–September2016

Greetcustomerswarmlyandascertainproblemorreasonforcaling.

CommunicatewithcustomersviaphoneandEmail

Resolvecustomercomplaints

Informcustomerofdealandpromotion,productsandservices.

Updatecustomerinformationinthecustomerservicedatabase ElementarySchoolTeacher–NYSC(NATIONALYOUTHSERVICE)-FIRSTGATEHIGH SCHOOL

July2011–July2012

Presentnewinformationandassiststudentswithdigestingit

Assessassignmentofeachstudent

Assistlearnerswithfindingthemostappropriatesolutionofaspecificissue

Designlessonsandplanclassdemonstrations

Notedownifthestudentispresentduringalessonornot. EDUCATION

Chemistry(Course)-UniversityofIlorin–BachelorofScience September2006–April2011

SecondarySchoolCertificate-UnilorinSecondarySchool September2000–July2006

PERSONALDATA

Gender:Female

Religion:Christianity

REFERENCE

AvailableonRequest

Contact this candidate