Financial Analyst Air Force

Maryann Kirkhoff

317-***-**** *********@**********.***

EXPERIENCE

Salesforce, Indianapolis, IN Jan 2020- Present

Global Incentive Compensation Senior Analyst – Revenue Operations

Manage Renewal Ops Requests (RORS) and apply finance and compensation policy for attrition events ranging from $50K-$2M to ensure accurate compensation and revenue forecasting

Review incentive compensation policies and analyze revenue impact of policy changes to give guidance on benefits/risks to policy change

Analyze and provide subject matter expertise and liaise with partners across 5 Revenue Operations business teams by clearly communicating new policies, trainings, and best practices

Perform threshold analysis of RORs to support our team raising minimum dollar value to $100k from $50k. Resulting in 50% reduction of volume, increased time efficiency gains, while still recouping 74% of monetary value submitted

Aid in developing/running ROR semi-automation process which has resulted in an 87.5% efficiency gain and - reduced processing from 3-4 analysts to 1 (60 hours per month down to 8) in FY21

Process global Service Enterprise Level Agreement (SELA) renewals, swaps, and adds ranging from $0-$70M to grant sales related commissions and retire plan quotas

Match legal addendum of orders and pricing agreement document to compensation order prices and quantities for SOX compliance

Selected as Global Incentive Representative to travel to Switzerland in January 2020 to close out European year end deals

Cross train European Comp and Sales Operations teams while in Switzerland resulting in an ongoing relationship

Train new hires in Singapore and Toronto (2-4 hours weekly) to aid the team in day to day tasks

Review Xactly platform to ensure correct commission payments, iACV/multi-year/renewal components

Calculate manual bonus adjustments to account for claw back amounts or grant compensation awards

Summarize complex deals with related policy and relay information to sales team, key stakeholders/, Revenue Operations directors through an escalation process

Salesforce, Indianapolis, IN

Global Incentive Compensation Analyst, Revenue Operations August 2017- Jan 2020

Audit over 16,000 salespersons monthly commissions by applying incentive compensation policies to ensure correct pay and compliance to Salesforce standards

Re-calculate over 800 orders through month end audits in an 8 month span which recouped over 40 million dollars

Evaluate over 3,400 manual orders with errors from Jan 2018- July 2019 (43% of total orders)

Resolve over 1,300 cases over 5 global regions from Jan 2018 – July 2019 (83% of total case volume)

Train six employees for 4+ hours per week during their first 6 months resulting in an ongoing mentoring relationship to date

Manage and continue to develop the semi-automation process (validating, cleaning and updating data points) of orders through the bi-directional APEX API connection to all related custom and standard Salesforce objects resulting in a 20% drop of swap orders needing manual review

Own multimillion dollar deal tracker for Salesforce Commerce Cloud/proactively calculating incremental gains and losses on those deals which results in accurate payment and forecasting

Improve Commerce Cloud audit by building an excel connector template and reducing time taken to perform audit by 80% (5 hours down to 1)

Defense Finance and Accounting Service, Indianapolis, IN

Financial Analyst GS07-GS09–Disbursing Operations, Civilian Pay, Military Pay May 2015 - August 2017

Ensured accurate accounting of transactions from military sites in DFAS’ disbursing systems as well as assisting with the daily processing of paying agent’s operational funds

Reviewed daily transactions from over 90 military sites for accuracy and compliance with federal regulations to ensure correct accountability and payments

Troubleshoot issues and fix erroneous transactions by promptly reaching out to military sites at Pentagon, global offices, and national guard bases that have incomplete or inaccurate payments

Audited paying agent operational funds packets for 100% accuracy and documentation of all transactions

Developed over 70 Air Force Military Pay Standard Operating Procedures (SOPs) from scratch over the course of four months and worked with over 30 analysts to assist in audit readiness initiative

VOLUNTEERING

Agape Therapeutic Riding Center May 2018- Present

Volunteer over 80 hours/year working with children that have mental and physical disabilities through equine therapy

EDUCATION

Indiana University, School of Public and Environmental Affairs, Bloomington, IN May 2016

Bachelor of Science in Public Affairs Major: Public Management Minor: Spanish Dean’s List (3.5 GPA) 2014-2016

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