Alphonse Arnone
*** ***** ***** **** ** ***** 480-***-**** *********@*****.***
Objective:
To combine my sales experience with my expertise in computer information technology,
Installation and support functions, for a challenge opportunity in information technology and management.
Career Highlights:
• Expert installer of service system boards, processors, memory chips, power supplies, video and sound cards, hardware drives, and all varieties of scanner and photo equipment.
• Managed EBay sales as a power seller with a four-year, 100% positive feedback rating.
• Coordinated warehousing, shipping & receiving activities as a clerk and manager for more than 10 years.
Professional Experience:
IT & SUPPORT
• Provided technical assistance and solutions to internal and external computer system users.
• Troubleshot information technology deficiencies, including software, hardware and networking.
• Built, maintained and repaired computer systems to improve speed, reliability and efficiency of operations.
• Installed and configured various peripherals scanners, modems, tape backups, printers, SCSI devices, hubs, switches, and digital imaging devices.
• Upgraded, diagnosed and repaired computer systems and software.
• Set-up and maintained small business windows LANs as a consultant.
• Custom-built PCs with in demand new technology.
• Configured and set-up local and network printers, including the maintenance of loan document and police report printers.
• Identified problems and solutions on personal computers and peripheral equipment.
SALES & RETAIL
• Managed all facets of EBay sales including the pricing of items, advertising, tracking auctions, answering all calls and emails billing, and shipping.
• Priced articles such as jewelry, cameras and musical instruments, and processed client loan applications.
• Turned a profit on previously dead pawn shop inventory on EBay.
CUSTOMER SERVICE
• Handled large volumes of inbound calls while providing superb service.
• Guided, assisted, coordinated and followed-up on customer questions problems or malfunctions of Dell applications.
• Analyzed source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences.
• Ordered and dispatched all parts and software needed to fix the customers issue.
• Provided product advice and input data regarding customer call information
WAREHOUSE
• Highly organized and systematic warehouse manager, having considerable experience and expertise in Stocking, order picking, shipping and receiving, Logistic Analyzing and managing warehouse workers.
• Able to lead, motivate and empower staff at their daily tasks to improve their performance.
Work History:
INBOUND RECIEVER, XPO LOGISTICS
8/2015 - PRESENT
• Computer Technician, Computer Upgrades and Repairs
12/2007 - 8/2015
• Computer Technician, Etelcare Global Solutions
12/2006- 12/2007
• Support, Sales and Service/ EBay, Gold Pawn Brokers
08/1998- 03/2006
Professional Certifications:
• COMPTIA
• A+ NETWORK + LINUX+
• DELL
• DCSE (Dell Certified Systems Expert)
• MICROSOFT CERTIFIED
• MCP, MSCA,