Alphonse Arnone

*** ***** ***** **** ** ***** 480-***-**** adgbzz@r.postjobfree.com

Objective:

To combine my sales experience with my expertise in computer information technology,

Installation and support functions, for a challenge opportunity in information technology and management.

Career Highlights:

• Expert installer of service system boards, processors, memory chips, power supplies, video and sound cards, hardware drives, and all varieties of scanner and photo equipment.

• Managed EBay sales as a power seller with a four-year, 100% positive feedback rating.

• Coordinated warehousing, shipping & receiving activities as a clerk and manager for more than 10 years.

Professional Experience:

IT & SUPPORT

• Provided technical assistance and solutions to internal and external computer system users.

• Troubleshot information technology deficiencies, including software, hardware and networking.

• Built, maintained and repaired computer systems to improve speed, reliability and efficiency of operations.

• Installed and configured various peripherals scanners, modems, tape backups, printers, SCSI devices, hubs, switches, and digital imaging devices.

• Upgraded, diagnosed and repaired computer systems and software.

• Set-up and maintained small business windows LANs as a consultant.

• Custom-built PCs with in demand new technology.

• Configured and set-up local and network printers, including the maintenance of loan document and police report printers.

• Identified problems and solutions on personal computers and peripheral equipment.

SALES & RETAIL

• Managed all facets of EBay sales including the pricing of items, advertising, tracking auctions, answering all calls and emails billing, and shipping.

• Priced articles such as jewelry, cameras and musical instruments, and processed client loan applications.

• Turned a profit on previously dead pawn shop inventory on EBay.

CUSTOMER SERVICE

• Handled large volumes of inbound calls while providing superb service.

• Guided, assisted, coordinated and followed-up on customer questions problems or malfunctions of Dell applications.

• Analyzed source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences.

• Ordered and dispatched all parts and software needed to fix the customers issue.

• Provided product advice and input data regarding customer call information

WAREHOUSE

• Highly organized and systematic warehouse manager, having considerable experience and expertise in Stocking, order picking, shipping and receiving, Logistic Analyzing and managing warehouse workers.

• Able to lead, motivate and empower staff at their daily tasks to improve their performance.

Work History:

INBOUND RECIEVER, XPO LOGISTICS

8/2015 - PRESENT

• Computer Technician, Computer Upgrades and Repairs

12/2007 - 8/2015

• Computer Technician, Etelcare Global Solutions

12/2006- 12/2007

• Support, Sales and Service/ EBay, Gold Pawn Brokers

08/1998- 03/2006

Professional Certifications:

• COMPTIA

• A+ NETWORK + LINUX+

• DELL

• DCSE (Dell Certified Systems Expert)

• MICROSOFT CERTIFIED

• MCP, MSCA,

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