Software Sales
Resume:
**********@*****.***
Phoenix, Arizona
Lynn King
Professional Summary
Client facing, Healthcare Information Technology professional with over 15 years in implementation and management of multiple cross-disciplinary IT teams on large complex platforms to delivery. C-level reporting on overall program health, financials, and timelines. Building and maintaining client relationships to grow business and sell professional services for upcoming company objectives.
SDLC / PLM – Enterprise Software Suites
SDLC Methodologies include Agile, Waterfall, Iterative for the following enterprise software suites:
Payer Management - FACETS, QNXT, DIAMOND, JIVA, Meditech, OHI, Javelina
Provider Management -Cerner, EPIC
Population Health – Jiva
A I – SaaS Staffing, Human Resourcing, CRM – JobDiva
Professional Experience
Senior Global Delivery Management Consultant
NTT Data (formerly Dell Services) Mar 2013 - Present
Senior Professional in Healthcare & Life Sciences division
Client engagement from pre-sales to post implementation
Assessing the needs of new, existing, and potential clients in the pre-sale phase
Create staffing models, delivery schedule and cost model for the entire scope of work
The scope of the delivery can include,
Migrating / upgrading to a new software version
Business transformation to new a new software platform
Staff augmentation to assist in meeting time sensitive deadlines
Reporting to C-level executives on overall delivery health, budgets, and timelines
Global leadership includes pre-sales engagement for two opportunities in Australia on behalf of NTT and our Oracle partnership
Lead the first team to successfully execute the Healthcare Exchange & Marketplace for two consecutive – won Dell Champion Award and Dell Platinum Awards for my dedication
Senior Technical Management – Release Management
United Healthcare Group Dec 2009 – Mar 2013
Executed the system and / or state mandated software system releases, upgrades, patches
Data upgrades on enterprise software systems, and some single proprietary applications systems.
Coordinated and managed all third-party vendors / trading partners activities during upgrades to minimize impact pre and post release
Oversight of all Severity I, II and III issues for the pre and post software system period.
Communication to Executive level management to set expectations pre and post execution of releases
Lead the teams to over 50 successful releases in a designated period.
Senior Project / Program Management
Mphasis Limited – Eldorado Computing Apr 2008 – Dec 2009
Collaboration with the Product, Development, QA teams and document writing teams on how to market and manage the delivery of the Javelina suite.
Identified, documented, and created a Best Practices / Process Improvement assessment for each client
Created governance and implementation methodologies to best executive this new alpha software system suite
Meeting and reporting to C-level executives on progress on this new alpha product program
Senior IT Project Management (PMO)
TriZetto Corporation (formerly QCSI) Apr 2005 – Apr 2008
QCSI
Business Analysis / Requirements gathering for existing clients for the QNXT suite
Translated the documentation into a Development document for execution
Promoted to Project Management of High-Profile accounts
Coordinated immediate, short term and long-term business needs into Business Transformation plans
Executed business plans along with Software Development, QA, Documentation teams
Trizetto
Promoted to Senior IT Project Management for the PMO
Identified, created, and documented Best Practices documentation for the newly merge companies
Received multiple promotions on dedication and commitment to my work
Professional Accomplishments / Certifications
Dell Champion Award Dell Platinum Award
Dell Management Award Six Sigma – Yellow Belt
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