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Senior Program/Project Manager

Mission Viejo, CA
September 22, 2020

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Mission Viejo, CA 949-***-****


Engaging, high performing, service obsessed, and highly technical PMP, CSM & AWS certified professional with experience leading and managing programs and projects of new and existing product capabilities to deliver operational excellence through cross-functional collaboration. Experience with managing IT programs/projects including product ownership, functional design and implementation. Experience working on global projects and successfully leading all program and project deliverables. Thought leader with exceptional leadership and communication skills and the ability to build strong relationships with customers, internal and external teams.

Delivering Results: A resilient ‘go getter’ with demonstrated ability to deliver on time, on budget, on scope results, motivating large-scale and cross-functional teams with a track record of building strong relationships with customers and internal stakeholders, managing expectations, executing projects with precision, adaptability, skill and feedback.

Technical and Business Leadership: A transformative leader and mentor who brings a deep understanding of a customer, business and service operations, along with SDLC, Agile, SCRUM to the development teams, both onshore and offshore.

Strategy Development & Execution: An experienced program/project professional with strong analytical and proactive problem-solving abilities, leveraging data to make decisions, anticipating obstacles/risks, and developing plans to create actionable strategies, operational plans and solutions aligned with the projects scope, cost and schedule requirements.

Operational Leadership: Driving results through agile innovation, continuous learning, and guiding organizations forward from a technology perspective, while keeping the business requirements forefront, delivering world-class quality and excellence.

Core Competencies

IT Project Management Customer Engagement SDLC, Agile, SCRUM Learning Ability

Functional Project Management Account Management C Level Communication Strategic Planning

Organizational Change Management Project Implementations Ownership Judgement

Organizational Awareness Stakeholder Partnership Team Mentor/Leadership Business Analysis

Professional Experience

iBASEt Foothill Ranch, CA Nov 2017 - Present


Manage a portfolio of high value, complex programs and projects as a customer facing project manager with responsibility for planning, execution and providing strategic oversight of the program lifecycle, while mentoring and collaborating with a global team of solutions architects, DBAs, tech leads, business analysts, and offshore developers on program deliverables.

Successfully implement MES projects, providing 10% Increased quality and performance in complex, high value, discrete manufacturing, for 5 Fortune 1000 companies spanning multiple sites and countries.

Serve as primary customer contact for program status and performance of large multinational company with 22 implemented sites to drive repeat business to our Professional Services teams.

Analyze program needs and synthesize requirements information to develop program initiatives and plans aligned with customer’s defined goals.

Manage project risks, scope changes and other non-standard events throughout the life of the programs.

Ensure dependencies across teams are identified and tracked and manage stakeholder communication and progress reporting to ensure quality of deliverables is verified and matching stakeholder expectations.

Development Architecture: AWS Cloud, Micro services and Containerization.


oInherited and successfully revitalized a large multinational aerospace program that used iBASEt’s software across 18 sites. Led key product health initiatives facilitating multiple onsite meetings with customer corporate, business unit and site level stakeholders, and led project implementation at 3 new sites, and 2 upgrades that generated $3+M in new services sales.

oReduced MES Upgrade projects implementation time average of 12 months average to 4 months on 2 successfully implemented projects, by focusing and improving on data migration strategies.

IFINGR Dana Point, CA Jan 2016 – Oct 2017


Led execution of MES implementation projects in Aerospace and Power Generation, working with technical team and other cross-functional stakeholders to ensure outcomes on established delivery time, within scope, on-budget and of desired quality.

Re-launched failing MES Installation, engaging management to fully support and fund the project.

Identified roadblocks and collaborated with business and functional partners to define features backlog and specify requirements, and developed and implemented appropriate solutions.

Led offshore programming teams to enhance systems, and created and led re-training of supervision and operators on correct use of system.

Oversaw and led change Off Shore Teams project to set up local control, moving code from India to Philippines and setting up AWS Servers for Joint access.

Spearheaded the creation of application training videos and presentations, specifically for developer use, along with updated documentation.

Tracked project outcomes realization and customer satisfaction levels through established metrics against service level.

Development platforms used: IIS7, Oracle 12c. Web Apps written with c#,, Java, Typescript, MVC/Web API, Bootstrap.

EASE Inc Mission Viejo, CA Mar 1996 – Dec 2015


Co-founded EASE Inc, with responsibility for operational oversight of the software side of the business providing business analysis, coding, design, product ownership and architect of multiple products and solutions for the shop floor and generating millions in software sales.

Provided technology solutions for a customer base of 90+ Tier One customers including Harley-Davidson, Aston Martin, Cummins, Raytheon, JVS Swift, and GD across multiple verticals, and hundreds of sites.

Drove operational strategy in line with business and client needs, and designed, wrote and implemented web-based shop floor systems including MES, Labor Standards, Line Balancing, Ergonomics, Labor Performance and OEE reporting, for industries including aerospace, defense, automotive, food processing and logistics.

Facilitated convergence of functional and technical knowledge leading onshore and offshore project teams.

Development platforms: AWS, Windows Server, IIS Server, Oracle and SQL Server, Java, .Net.


oManaged key client accounts including technical sales of long-term clients such as Harley-Davidson, a customer for over 17 years thru 7 product releases for Labor Standards, Line Balancing and Ergonomics.

oDesigned, Product owned and implemented custom web-based document management software for Cummins that enables plants within same business unit to share manufacturing documents globally.


Bachelor of Arts, Economics and Accountancy, University of Leeds, UK

Technical/PM Skills

AWS Cloud, Micro services and Containerization, Windows Server, IIS Server, Oracle and SQL Server, .Net, Web Apps written with c#,, Java, Typescript, MVC/Web API, Bootstrap. SDLC, Agile, Waterfall, SCRUM, Jira, Confluence, MPP

Certificates : PMP # 1927255 CSM # 001090669 AWS Solutions Architect Associate

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