Service Assistant

SKILLS

WORK HISTORY

NANCY (CECE) FISHER

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Customer-oriented

POS systems expert

Creative problem solver

Retail merchandising experience

Python, AutoCAD, ArcGIS, Adobe, Microsoft, etc

Quick learner

Proficient in cash management

International sales support

Multi-line phone talent

Exceptional time management skills

02/2020 - Current

Assistant Project Manager

R. Christopher Goodwin And Associates - New Orleans, LA Create maps through ArcGIS

Phase I and II surveys

Prep and maintain field equipment

Assist with coastal surveys

Assist with proposals and reports

03/2019 - 09/2019

Cultural Resource Intern

Lawhon And Associates - Columbus, OH

Writing reports and historical contexts

Wetland delineation

3D photogrammetry

Phase I, II, and III surveys

Record and preserve artifacts

12/2018 - 03/2019

Service Center Representative

Sedgwick Claims Management Services Inc. - Indianapolis, IN Engaged in continuous learning and development opportunities to promote continued performance improvement

Reduced downtime to support quality control, boost revenue and ensure projects are completed on time and under budget

Proposed settlements for uncomplicated issues to resolve claims Processed new claims

Advised information on existing claims

01/2016 - 01/2017

Call Center Representative Specialist

Jarden Home Brands - Fishers, IN

+1-317-***-**** **********@*****.***

EDUCATION

Acted professionally and patiently when addressing negative customer feedback Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly

Met or exceeded service and quality standards every review period Gathered and verified all required customer information for tracking purposes 01/2015 - 01/2016

Rescue Group Liaison

Animal Care Centers of NYC - New York, NY

Review, select and place companion animals as well as exotic animals that are surrendered to the AC&C

Build and maintain relationships with animal welfare adoption partners Float between multiple sites

Help new hires learn proper office protocols.

Maintain relationships between the veterinarian department, the foster department, and the behavior department

11/2012 - 01/2015

Front Desk Agent/Concierge

Baymont Inn and Suites of Boone South - Boone, NC Promoted the hotel brand's loyalty scheme

Improved customer service ratings through

Collaborated with maintenance and housekeeping

Recruited and trained new members of the guest service team Accommodated guests' requests

Resolved service-related problems in a timely manner Processed telephone and walk-in reservations

2015

Bachelor of Science: Ecology and Geographic Information Systems Appalachian State University - Boone, NC

2019

Master of Arts: Global Maritime Archaeology

University of Malta (Valletta Campus) - Valletta, Malta

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