Customer Service Sales

Chanelle Laudat

C o n t a c t N u m b e r: 813-***-****

E m a i l : c h a n e l l e . l a u d a t @ g m a i l .com I am an enthusiastic, bubbly, yet extremely hard working individual who always puts the best of my effort into what I want to achieve. I’m considered a fast learner and am not afraid to ask questions if something is unclear. I particularly enjoy working in teams and believe I am a valuable team player, however I also have the ability to accomplish tasks efficiently as an individual. I am extremely comfortable communicating and interacting with people and am always polite and respectful wherever I go and to whomever I address. I am currently studying and working towards obtaining a Bachelor's Degree. Experience

Tory Burch 2019

Full Time Sales Associate

Multi tasking with both customers and multiple computer programs Clienteling and building a lasting customer relationship through effective communication via email, SMS and phone Proficient use of Excel to track personal effectiveness Providing a luxury customer experience whilst consistently going above and beyond the call of duty Connecting with people from all walks of life

Achieving Daily, Weekly and Monthly sales goals

Aveda Institute Tampa Bay - Full Time Student (Esthetics) 2017-2018 Bare Essentials 2016

Beauty Ambassador

Providing excellent customer service

Working as a part of a team to create a safe and comfortable environment Interacting with customers in a way that is confident, friendly and professional Keeping workspace and tools clean and organized – maintaining hygiene standards Constantly learning new product knowledge to keep customers well informed GTE Financial Member Care - Inbound call centre 2015 Member Care Advocate

Taking Inbound calls and providing a positive customer service experience Assisting members with their finances, card products and virtual agreements Using advanced financial institution computer programs and multitasking between each program Executing member requests in a prompt and timely manner Being highly assertive and diligent in a telephone environment COACH 2014-2015

Part Time Sales Associate

Providing a luxury shopping experience for the customer Preparing the product for store display

Well informed and updated on product knowledge

Operate the company software

Building lasting relationships with clients

The Body Shop 2014-2015

Part Time Assistant Manager

Responsible for opening and closing the store on time Counting and making sure the cash draws are balanced Preparing banking deposits and taking care of change orders Offering a high level of customer service

Keeping up the visual standards of the store

Conducting thorough skin care consultations

In charge of segment goals and achieving store targets for the day, as well as calculating and preparing those goals Answering the store phone and helping with customer inquiries Operating the till

LUSH Cosmetics

212 The Glades Shopping Centre, Bromley, Town Centre BR1 1DN 2012-2014 Part time Sales Advisor / Trainee visual merchandiser Operating the till system

Assisting with the banking procedures for the store Keeping up shop standards whilst on the shop floor Trainee visual merchandiser

Conducting in depth consultations that build trust and a customer relationship with both myself and the brand Ravensbourne University 2014

6 Penrose Way, Greenwich Peninsula, London SE10 0EW Student Ambassador

Working with younger students

Using various computer programs

Instructing and delivering a brief

Working in a team

Bertha James Day Centre 2012

34 Masons Hill, Bromley BR2 9HJ, United Kingdom

Volunteer

Assisting elderly people

Organizing afternoon tea orders

Hosting games and activities for elderly people

Interacting in a respectful, welcoming and friendly manor Live Vision

B206 Faircham Studios, 8-12 Creekside Deptford, London SE8 3DX 2011 Film Studio Assistant

Learning how to use various computer programs

Putting together research

Preparing PowerPoint presentations

Organizing and rearranging furniture

Responding to tasks sent through email

Fifteen Degrees - http://www.15degrees.com 2011

Events Management Team

Working by a strict time schedule

Directing people to places, such as; allocated seating, restrooms, entrances and exits Communicating with the other management team staff Working as a team to make the event a success

Helping to set up and decorate the venue

Double checking that everything is done by working by a checklist Education

Full Specialist (Esthetician) - The Aveda Institute Creative Marketing Associates Degree - Ravensbourne University Drama & Theatre Studies, Art & Design, Psychology - A- Level – Bullerswood Sixth Form GCSE Qualifications:

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