Objective
A results-driven worker seeking an entry-level customer service-based position where versatile customer service and administrative skills can contribute to the successful operations of the company. Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations. Detail-orientated, resourceful and highly organized. An energetic and fast learner who is committed to excellent customer service.
Areas of Expertise
Office Protocol Exceptional Telephone Etiquette
Medical Record Management Adaptability
Customer Dispute Resolution Technical Support
Analytical Software Review Food Services Compliance
Outstanding Organization Skills Patient Care
Computer literate with proficiencies in MS Windows operating systems; Microsoft Word, Excel, Access, PowerPoint, Outlook and numerous agency-specific software programs. Knowledge of DoD Army Regulations, Alpha and Numeric filing, Medical Terminology, HIPAA regulations, fully qualified/certified typist.
Education
2019 Sports Management Ecclesia College, El Paso, Texas
Successfully completed core course requirements towards a Bachelors in Business Studies Degree
2012 High School Diploma Eldorado High School, El Paso, Texas
Maintained a 3.30 GPA of a maximum 4.0 successfully achieving the high school curriculum
Training
System Software: Microsoft Word, Excel and PowerPoint
Additional Software Applications: Adobe Photoshop, and Windows XP Professional
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References
Reference 1 Jason Williams, Operation Planner
Leidos Inc.
Reference 2 Robert Smith, Lead Supervisor
Tobyhanna Army Depot
Reference 3 Zenobia Robinson, Group Practice Manager for Department of Medicine
William Beaumont Army Hospital
Experience
Arkansas Support Network (ASN)
6836 Isaac’s Orchard Rd.
Springdale, AR, 72762
August 2019- December 2019
Employee
Salary: $3,467.50/year
Hours per week: 28/week
•Work with kids who have disabilities;
•Participated in huddles with other clinical staff to determine the daily needs of the patient;
•Routinely communicated with physicians, case managers, and other allied health care professional staff using sound interpersonal skills and was constantly aware of the sensitive information that was being communicated;
•Brushed patients teeth, feed, change clothes, and gave medicine on a routine schedule;
•Take him to the mall, park, or wherever I want to take him for the time being;
•Interacted with both internal and external customers over the phone and in person, maintained medical charts as well as administrative records;
•Ensured documentation was completed in order to obtain appropriate workload credit; verified and updated demographics and insurance information; obtained medical information from patients; coordinated information and actions related to patient care and services.
Samaritan Shop/ Work Learning Service for Ecclesia College
2300 W Sunset Ave
Springdale, AR, 72762
September 2019- December 2019
Employee
Salary: $2,013.00/year
Hours per week: 15/week
•Responsible for donors who come to donate clothes, electronics, dining, holiday items, etc.
•Working cashier, assisted in customers service, moving furniture, pricing items, recycling clothes, etc.
Street Cred Sports
900 Hawkins Blvd Suite D-5
El Paso, TX, 79915
June 2019- August 2019
Staff
Salary: $1,000/year
Hours per week: 10/week
•Skill development trainer for kids all ages;
•Responsible for their work ethic and getting better at every drill that’s handed to them;
•Making sure their mindset is consistent for them at a young age;
•Passing down the knowledge of my experience with playing basketball;
•Preventing them from injuries such as stretching before participation;
•Developing their IQ for the game.
Ecclesia College
9653 Nations Drive6425 Boeing Drive
Springdale, Arkansas 72762
August 2017 – March 2018
Food Service Worker
Salary: $4,275/year
Hours per week: 15/week
Responsible for preparing some easy items such as hot cereals, sausage, eggs, coffee, bacon, and toast
Performed general maintenance on kitchen and bakery equipment, mechanical and non-mechanical to include gas ranges, dishwashers, meat and bread slicers.
Cleaned kitchen, bone and meat cutters, potato peelers, bread and dough mixers.
Completed cash transactions on a cash register to include credit and debit transactions.
Verified meal cards for current authorization and entered numerical designation form the meal card
Ecclesia College
Springdale, Arkansas 72762
August 2014 – March 2016
Food Service Worker
Salary: $20,800/year
Hours per week: 15/week
Responsible for preparing food items such as hot cereals, sausage, eggs, coffee, bacon, and toast;
Performed general maintenance on kitchen and bakery equipment, mechanical and non-mechanical to include gas ranges, dishwashers, meat and bread slicers.
Cleaned kitchen, bone and meat cutters, potato peelers, bread and dough mixers.
Completed cash transactions on a cash register to include credit and debit transactions.
Verified meal cards for current authorization and entered numerical designation form the meal card