Manager Assistant

Makayla Edwards

*** **** **** ** **********@*****.***

Statesville, NC 27858 518-***-****

PROFILE

Diverse IT professional that has a great personality and an outstanding work ethic. Able to overcome challenges that arise by providing creative solutions and ideas. Motivated to succeed through determination and perseverance. Team player that understands all parts and pieces are important to the overall functioning, operation, and success of an organization.

CAREER TRAINING

Trouble Shooting

LAN / WAN

Networking

Operating Systems

Windows

Routers &Switches

System Administration

Technical Support

Help Desk

WORK HISTORY

Office Manager, YIPE 2018 - 2019

Provided efficient and professional administrative and clerical service to colleagues and supervisors; provided excellent customer service to external and internal customers

Maintained equipment inventory, scheduled maintenance and handled customer correspondence

Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints

Assistant Manager/Lead, Answerphone of America 2019 - Present

Dispatch messages for clients, patients, and others who are in need of immediate assistance

Review calls, handle complaints, and reprimand operators who do not comply with company policy

Utilize scheduling software and web-pages to schedule appointments, reschedule appointments, and provide estimates on services in certain accounts

Answering phone calls, providing training and assistance to newly hired operators

Moderator/Senior Moderator, Onverse, Online 2015 - 2016

Use web commands to kick, suspend, and ban players who break the Terms of Use

Train Moderators on using proper commands in chats and pick new players to become members of the Moderator team

Senior Moderator also handles removing Moderators who do not follow team rules or break Terms of Use

CERTIFICATION & LICENSES

Certifications Earned: Linux Essentials, CompTIA A+, MTA Security Fundamentals, CompTIA Server+, MTA Mobility & Devices

EDUCATION

Information Technology System Administrator MyComputerCareer April 2019

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