W O R K E X P E R I E N C E

Use inbound / outbound calls from investors and

financial advisors to assist in completing transactions. Educate callers about company services and broader industry policies.

Process faxes and prepare investor mail for scanning. Pull transcripts, tapes, and microfilm and ensure

information requested meets the needs of requester. Assist batch recruiting process by sharing prospective with new candidates.

Lead candidates on tour of facility and answer

questions that they have about the company. Facilitate mock call and debrief sessions.

Assist internal and external callers with web issues on Capital Group sites.

Communicate new web enhancements / initiatives in

team or department meetings.

Respond to web comments and questions via Capital

Group websites.

Identifying trends with the Web and Shareholder

Services teams while researching and resolving issues. BSA Internship

CSR Ambassador Role

Web Help Queue / Web Advocate

Web Comments / Web Resolution Checklist

Capital Group Companies 2008 - 2019

Shareholder Services / AR Core

E D U C A T I O N

Trailhead by Salesforce

SalesForce Virtual Boot Camp

from New Admins.

(2020 - 2020)

Eleven Fifty Academy

Web Development Bootcamp

(2019 - 2020)

https://wchestnuti27.github.io

https://www.linkedin.com/in/w

ill-chestnut-ii-1b965216a/

adgbng@r.postjobfree.com

C O N T A C T M E A T

S K I L L S S U M M A R Y

Web Development

Critical Thinking

Web Help Desk Support

Customer Service / Success

QA Testing

HTML and CSS

WILL CHESTNUT II

P E R S O N A L P R O F I L E

I am a Web Developer that has over 20+ years of customer service and business support systems experience. I also have experience working with the Salesforce platform where I'm currently working towards attaining my

administrator certification.

317-***-****

Business Support

https://trailblazer.me/id/wches

tnutii

W O R K E X P E R I E N C E ( C O N T I N U E D )

https://wchestnuti27.github.io

https://www.linkedin.com/in/w

ill-chestnut-ii-1b965216a/

adgbng@r.postjobfree.com

C O N T A C T M E A T

WILL CHESTNUT II

317-***-****

Testing information from the interactive worksheet and tax center pages of Capital Group sites

Testing tax form information and making sure it

matches information listed on customers tax forms. Tested functionality and policies for new fund and Capital Group website releases.

Working as a liaison between the business units and American Funds Services Application team to discuss current system projects and trends.

Researching system issues and enhancements reported by end users and/or provide end user with general

technical support.

Assist project coordinators and web representatives with testing new projects and/or company releases. Managed a Loss Mitigation queue of high risk 1st and 2nd mortgages running up to 300 DOD (Days overdue) Worked an automatic dialer in low delinquency

unsecured loans ranging from 0 to 30 days over due. Also took escalated calls, pulled employee

performance reports and assisted with peer coaching sessions.

Assisted local branch offices by soliciting and closing on new loans.

Responsible for direct mail leads issued to new and/or existing customers.

Business System Support

HSBC North America 2002 - 2007

Collections

Unsecured and Mortgage Loan Sales

Business Acceptance Testing

https://trailblazer.me/id/wches

tnutii

Contact this candidate