Customer Service / Business System Support / Jr. Web Developer
Resume:
W O R K E X P E R I E N C E
Use inbound / outbound calls from investors and
financial advisors to assist in completing transactions. Educate callers about company services and broader industry policies.
Process faxes and prepare investor mail for scanning. Pull transcripts, tapes, and microfilm and ensure
information requested meets the needs of requester. Assist batch recruiting process by sharing prospective with new candidates.
Lead candidates on tour of facility and answer
questions that they have about the company. Facilitate mock call and debrief sessions.
Assist internal and external callers with web issues on Capital Group sites.
Communicate new web enhancements / initiatives in
team or department meetings.
Respond to web comments and questions via Capital
Group websites.
Identifying trends with the Web and Shareholder
Services teams while researching and resolving issues. BSA Internship
CSR Ambassador Role
Web Help Queue / Web Advocate
Web Comments / Web Resolution Checklist
Capital Group Companies 2008 - 2019
Shareholder Services / AR Core
E D U C A T I O N
Trailhead by Salesforce
SalesForce Virtual Boot Camp
from New Admins.
(2020 - 2020)
Eleven Fifty Academy
Web Development Bootcamp
(2019 - 2020)
https://wchestnuti27.github.io
https://www.linkedin.com/in/w
ill-chestnut-ii-1b965216a/
************@*****.***
C O N T A C T M E A T
S K I L L S S U M M A R Y
Web Development
Critical Thinking
Web Help Desk Support
Customer Service / Success
QA Testing
HTML and CSS
WILL CHESTNUT II
P E R S O N A L P R O F I L E
I am a Web Developer that has over 20+ years of customer service and business support systems experience. I also have experience working with the Salesforce platform where I'm currently working towards attaining my
administrator certification.
Business Support
https://trailblazer.me/id/wches
tnutii
W O R K E X P E R I E N C E ( C O N T I N U E D )
https://wchestnuti27.github.io
https://www.linkedin.com/in/w
ill-chestnut-ii-1b965216a/
************@*****.***
C O N T A C T M E A T
WILL CHESTNUT II
Testing information from the interactive worksheet and tax center pages of Capital Group sites
Testing tax form information and making sure it
matches information listed on customers tax forms. Tested functionality and policies for new fund and Capital Group website releases.
Working as a liaison between the business units and American Funds Services Application team to discuss current system projects and trends.
Researching system issues and enhancements reported by end users and/or provide end user with general
technical support.
Assist project coordinators and web representatives with testing new projects and/or company releases. Managed a Loss Mitigation queue of high risk 1st and 2nd mortgages running up to 300 DOD (Days overdue) Worked an automatic dialer in low delinquency
unsecured loans ranging from 0 to 30 days over due. Also took escalated calls, pulled employee
performance reports and assisted with peer coaching sessions.
Assisted local branch offices by soliciting and closing on new loans.
Responsible for direct mail leads issued to new and/or existing customers.
Business System Support
HSBC North America 2002 - 2007
Collections
Unsecured and Mortgage Loan Sales
Business Acceptance Testing
https://trailblazer.me/id/wches
tnutii
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