Training Coordinator

SAM JOHN PARAYIL

Contact No: +91-628*******

E-mail Address: ********.**@*****.***

EDUCATIONAL BACKGROUND

Post Grad: MBA in Hospitality Management (2014-2016) Hindustan Institute of Technology and Science

Bachelor in Hotel and Catering Management (2010-2013) Asan Memorial College of Arts and Science, Chennai

CERTIFICATIONS

Cleaning Professionals Skill Suite – Assessor (2018) British Institute of Cleaning Science

Tropical Basic Offshore Safety Induction Emergency Training (2018) Emirates Technical & Safety Development Centre

Basic H2S Training (2018)

Emirates Technical & Safety Development Centre

WORK EXPERIENCE

ABU DHABI NATIONAL HOTELS COMPASS Abu Dhabi, U.A.E TRAINING COORDINATOR (HUMAN RESOURCES), July 2017 – July 2020

Conducted orientation sessions, trainings (Classroom & Practical) on basic health & safety, hospitality service, healthcare food & beverage service, facility management

(based on BICSc standards), Communication and telephone handling skills.

Used SAP (HRIS) to facilitate the data entry for Training & Development.

Trained staff across Oil & Gas (Onshore & Offshore), Healthcare, Defense, Palaces, Educational Institutions (Universities & Schools, Retail, Government and Facility Management sectors. Notable clients include New York University Abu Dhabi, SERCO, Cleveland Clinic, Abu Dhabi Global Market, Abu Dhabi Falcon Hospital, etc.

Registered staff trainings and examinations for ADFCA (Abu Dhabi Food Control Authority).

Created guidance/ instructional training videos for various hospitality topics.

WESTIN CHENNAI VELACHERY Tamil Nadu, India

TRAINEE (TRAINING AND DEVELOPMENT), February 2016 – May 2016

Conducted a study on ‘The Segregation and Simplification of Training using VAK Learning Styles’, in partial fulfillment for the award of the degree of MBA.

Conducted hotel orientations, workplace basic health & safety and guided with the New Associate Training Profile Certification (NATPC).

Assisted in the hiring and administration of Industrial Trainees.

WESTIN CHENNAI VELACHERY Tamil Nadu, India

TRAINEE (HUMAN RESOURCES), June 2015 – July 2015

Assembled new employee personal files and updated with documents after authenticity check.

Maintained adequate stock supply in Human Resources Office.

Maintained Associate Notice boards.

DTDC COURIER AND CARGO Tamil Nadu, India

SALES AND MARKETING COORDINATOR, April 2013 – July 2014

Developed revised price quotations and proposals for the franchise based on new strategic plans.

Trained staff based on screened sales calls.

Assisted with closing new deals.

SHERATON ABU DHABI HOTEL & RESORT Abu Dhabi, United Arab Emirates INTERN, December 2011 – March 2012

Food and Beverage Service

Trained in ‘Flavours’ (International fusion restaurant), ‘La Mamma’ (Italian specialty restaurant), ‘El Sombrero’ (Mexican specialty restaurant) and In-Room Service.

Order taking, service and clearance of food and beverages.

Making of various coffee and tea beverages.

Front Office

Trained with telephone operators, concierge staff and front desk receptionists.

Conducted daily hotel occupancy checks, safety checked and time stamped guest letters and packages, screened calls for guests’ safety and provided wake up calls.

Tasked in reception with check-ins, upselling & upgrading rooms and liaised with the housekeeping department for guest checkouts and feedback.

COMPUTER SKILLS

Adept with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).

Basic knowledge with SAP (Training data collection).

NOTABLE ACHIEVEMENTS

Certificate of recognition for “Passion for quality” & “Can-do attitude” from Abu Dhabi National Hotels Compass.

Trained and certified Dubai EXPO 2020 staff under BICSc. REFERENCES

Will be provided upon request.

Contact this candidate