Office Assistant Customer Service

CURRICULAM vitae

Farzana Sameer Shaikh

Address: Address: Room No 1, Abdul Rahman Chawl, Gundavali Gaonthan Azad Road, Near Little Flower

High School Andheri East Mumbai 4000 69

Contact no: 842-***-****

Email id: ***************@*****.***

Objective : Application for position in your esteemed organization to work in an environment

which offers for continuous Improvement & Value addition for organization. In

Such an environment my endeavor would be part of team, which implement above goals.

Academics:

Year

University / Board

Examination

March 2008

Mumbai

S.S.C

Feb 2011

Mumbai

H.S.C

Work Experience

(1) Worked as a Office Assistant from Dec-2011 to 2013 in FedEx-Express Pvt Ltd Mumbai

(2) Worked as CSE (Customer Service Executive) in Tanvi Express Logistic Solution Pvt Ltd

From Feb- 2013 to-Sept 2016

(3) Worked as CSE (Customer Service Executive) in SCS International Express LLP

Oct-2016 to-till date

Roles and Responsibilities

Working with FedEx as Data Entry Operator

Knowledge of courier operations - 6 month field work & Tele calling

Working with Tanvi as handle with customer

Transportation arranging shipments.

Organize shipments with branch offices, suppliers and customers.

Shipment tracking and updating the customer on timely basis.

Working with SCS International Express LLP as handle with import export shipments.

MIS Management

Preparing MIS Reports and updating the reports regularly

Maintaining accuracy in the MIS

Customer Satisfaction.

Handled a high volume of escalated calls daily

Answering each and every mail via email and calls

Computer Proficiency: Microsoft Word, Excel, Well Versed with V Lookup and Pivot Table

Personal Details :

Date of Birth : 25th July1992

Hobbies : listening music

Marital Status : Married

Language Known : English,Hindi and Marathi

Declaration : I hereby declare that the above-mentioned information is correct up to my knowledge

Faithfully,

Farzana Sameer Shaikh

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