Customer service representative
Resume:
Theresa Defibaugh
**** ***** ***** ****, ************, MD 20877
**************@*****.***
OBJECTIVE:To obtain a permanent job
EMPLOYMENT HISTORY
Contribution Service Representative
National Electrical Benefit Fund, Rockville, MD
● Serviced 1200 accounts daily
● Handled retirement benefits for the Electrical Benefit Fund
● Initiated phone calls to obtain, verify, and disseminate information
● Assisted customers with account inquiries
● Verified identification using payroll reports, microfilm, and Federal Identification Number
● Processed requests for 1099, tax forms, and banking related information
● Reviewed applications, research history, SSA transcripts, and payroll reports
● Identified missing and/or incomplete data
● Entered employer and participant data into multiple Customer Management Tools Customer Service Representative
Montgomery County Government, Rockville, MD
● Processed 75 calls daily for the 311 service
● Assisted callers to determine specific needs and forward to appropriate departments
● Imputed address, phone number, name, and reason for call into database Reimbursement Counselor
● Lash Group, Rockville, MD
● Liaise between Doctors and insurance companies
● Managed 40 calls a day from Doctors to insurance companies
● Entered client’s personal identifiable information into database
● Disseminated pertinent insurance coverage letters to the Doctors Cashier
Sam’s Club, Frederick, MD
● Assisted customers locate items and check inventory
● Managed cash register
● Trained new hires
● Educated customers on the benefits of account upgrades ADDITIONAL SKILLS AND ABILITIES
● Microsoft Office
● Research, sort, compile information, manage data
● Excellent verbal and written communication
● Conflict resolution
● Build cultural connections and create an inclusive environment
● Event planning and execution
AWARDS AND VOLUNTEER ACTIVITIES
● Generated new sales through account upgrades totalling $50,000 at Sam’s Club (2019)
● Volunteered at a non-profit, 501c3, to help over 600 disabled Veterans and their Families integrate into the community through outdoor stewardship and fishing opportunities
(2018-2020)
● Won 8 sales awards (2018-2019)
● Employee of the Month (2018)
● Empathetic demeanor that increased sales and customer retention
● Volunteer Den Leader and Leader for the Boy Scouts of America
● Volunteer basketball coach for 4th graders
● Volunteer softball coach for 5th graders
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