Scrum Master

Faina Makler, SA, CSP-SM, CSP-PO, CSPO, CSM, PMP

** ******* ****, *****, **, 01970, 617-***-****, ***********@*****.***

Summary of Qualifications

An experienced program manager who excels in managing agile custom software developments, integrations, and infrastructure deployments. Advanced proficiency in Salesforce, Oracle, JIRA, Confluence, Smartsheet, Office 365, Visio, and other applications. Experienced in end-to-end development and implementation of projects in the area of Salesforce, Oracle, data management, media, information security, business intelligence, claims processing, and financial transactions

Experience

Senior Project Manager – The Mentor Network – Boston, MA

1/2020 - Present

Manages the successful execution of IT projects impacting thousands of operations personnel

Interfaces, on a daily basis, with business leaders, individual contributors and a variety of IT personnel to ensure proper scope, resource allocation and dependencies are being addressed

Coaches and leads cross-functional project teams on agile methodologies best practices

Conducts project and iteration planning to delivery high-value solutions incrementally

Independently manages day-to-day operational and tactical aspects of multiple projects

Coordinates and facilitates communications with management and across teams

Collects and analyzes metrics to enable and lead continuous improvement of processes

Technical Project Manager/Agile Coach – Mimecast – Lexington, MA

10/2018 – 1/2020

Partnered with the business and IT leaders to align Business Systems programs to organizational strategy

Provided agile coaching and created agile collaborative working groups

Successfully engaged in multiple initiatives simultaneously with ability to demonstrate on-time delivery with aggressive timelines

Daily management of Salesforce and NetSuite Dev Ops and projects teams

Maintained and refined JIRA workflows to support scrum/agile development processes

Technical Project Manager/Agile Coach – Verizon – Burlington, MA

4/2017 – 9/2018

Tasked with transforming the Volicon division to an Agile practicing organization

Worked collaboratively as part of a larger business-unit PMO, coordinating external dependencies when needed and participating in regular PMO-level Standups

Assisted agile teams in longer-term release planning, product road-mapping, capacity planning, and quarterly release planning as needed to communicate goals and resource-allocation to the larger organization

Change Management - DentaQuest - Charlestown, MA

2/2016 – 3/2017

Involved in developing the change management department and processes at DentaQuest

Facilitated the implementation of Scrum practices in the IT organization

Coordinated seamless software delivery between implementation partners and organization stakeholders by utilizing effective change management and communication practices

Developed and executed communications and adoptions strategies for information security, business intelligence, claim processing, Salesforce and other projects

Created actionable deliverables for change, including stakeholder analysis, change impact assessments, change champion network, and implementation plans

IT Project Manager – Eastern Bank - Lynn, MA

5/2015 – 2/2016

Supported the PMO senior director in the development of the PMO strategy and governance structure

Re-engineered the PMO reporting model and managed the on-going generation of reports to the portfolio steering committee

Managed a portfolio of assigned projects ensuring delivery within scope, established timelines and budget

Managed projects in the area of Identity Access Management, Oracle financials and HRIS, SSO, FIS, CRM – Salesforce and Philanthropy

Project Manager - State of Massachusetts– Boston, MA

2-5/2015

Managed an initiative to update the Uniform Financial Reporting (UFR eFile) System

Maintained all project documents for the Enterprise Capital PMO Office, including fiscal tracking

Conducted a technical assessment of the current UFR eFiling Infrastructure and application architecture, including data structures to inform data migration needs

Acted as a Scrum coach to the department’s director and team

Senior Project Manager - Santander Bank– Boston, MA

10/2011 – 2/2015

Managed multiple complex software development projects for Santander Holdings USA

Efficiently managed projects lifecycles and business needs

Collaborated with peers to ensure accurate definition of project scope and objectives

Coordinated international teams in the delivery of project goals

Education

July - August 2020 MITx

The Iterative Innovation Process

July 2018 Harvard Professional Development Cambridge, MA

Influence and Persuasion in Leadership

2011 – 2015 Harvard University Extension School Cambridge, MA

Masters in Management/Finance

2004 – 2007 University of Massachusetts Boston, MA

Bachelor of Science in Management/Economics

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