Training Manager

LEADERSHIP AND OPERATIONS TRAINING DEVELOPMENT

Dedicated leader with over 15 years of experience and proven results using operational and leadership strengths to solve specific and measurable needs for complex organizations through the training, development, and engagement of teammates. Experience in defining learning program requirements, determining improvements, delivering cross-functional programs, managing projects and teams, experience working with tech and non-tech teams. Mentor. Coach. Motivated Leader. Inspired Educator with a passion and zeal to teach and develop others using instructional content.

CORE COMPETENCIES

Operations Training Management Adult Learning Techniques Consultative Trusted Advisor Business Acumen Decision Quality Developing Direct Reports Attentive Listening Managerial Courage Planning Problem Solving Strategic Agility Building Effective Teams Instructor-Led Development ADDIE Methodology Continuous Improvement On-Boarding 70/20/10 model

AREAS OF EXPERTISE

Managerial:

Virtual Performance and Team Management. Employee Engagement. Change Management. Communication. Personal and Team Development. Coaching. Leadership. Collaboration.

Operational:

Program Resource Management. Strategic Planning. Curriculum Development. Policy Procedure Best Practice Development. Needs Analysis. Instructional Design.

Technical:

Learning Management Systems. Surveys. Analysis. E-Learning and Software savvy. WebEx/Zoom. Articulate Storyline 360. MS Office (Word, PowerPoint, Excel)

EDUCATION

Certified Life Coach 2019 Life Coach Training Institute

Master of Arts, Management 2003 Webster University

Bachelor of Business Administration, Organizational Management 2000 Edward Waters College

EXPERIENCE

CONSULTANT 66NORTH COACHING SERVICES, LLC 9/2019- CURRENT

Led a start-up faith-based pre-marriage and marriage coaching service. Manage multiple client base. Developed an end-to-end curriculum with solutions to strengthen communication, trust, and intimacy. Facilitate large group and virtual training program classes, live coaching sessions, and group workshops. Provide life-coaching, pre-marital and relationship counseling.

SR. CONSULTANT, OPERATIONS TRAINING LINCOLN FINANCIAL GROUP 2017-2019

Led local and virtual training teams. Provided leadership and direction to ensure results for the Service Delivery and Operations business areas. Directed the development and evaluation of training plans/programs, curriculum, and materials. Provided subject matter expertise and ongoing monitoring of assigned training programs and curriculum effectiveness and organizational readiness.

Worked with stakeholders to translate business requirements into defined training needs including conducting needs analysis and developing learning objectives, scope, audience, timing, delivery method, and resource requirements to fulfill training needs within the budget and timeline requirements.

Assessed organizational needs and collaborated/consulted with HR and Operations Leadership at multiple locations to develop solutions related to culture, teammate performance, and leadership development.

Directed the activities of 8 operations and training professionals in the design, implementation, and evaluation of training programs to increase systems learning and work skills.

Developed a Learning Journey platform using a combination of case studies, on the job learning, stretch assignments, classroom training, on-line learning, and coaching /mentoring to meet specific organizational objectives, address gaps in performance, build bench strength and enforce the 70/20/10 concept.

Coached trainers to teach classes using leadership techniques and to create a culture of feedback and recognition.

LEARNING CONSULTANT HUNTER TECHNICAL RESOURCES 2015-2017

Researched and evaluated the value of new techniques and industry trends related to technical training and development. Led a cross-organization project to create a process for sustainable solution architecture.

Worked with stakeholders to translate business requirements into defined training needs including conducting needs analysis and developing learning objectives, scope, audience, timing, delivery method, and resource requirements to fulfill training needs within the budget and timeline requirements.

Applied instructional design and adult learning theory to manage the design, development, implementation, and maintenance of assigned training programs which included instructor-led, virtual instructor-led, eLearning and blended learning programs.

Designed before, during, and after learning components and works with HR Partners, managers, and associates to ensure that knowledge and skills are transferred to the job.

Drove technical and soft skill training programs and delivery strategy – including delivering training programs.

Contributed to authoring development standards, processes, and templates to produce consistent, quality instructional materials.

Designed and implemented strategic leadership training programs focused on developing fundamental skills and employee development.

CLIENT EDUCATION MANAGER FIS GLOBAL 2011-2014

Led multi-location technical training team, execution of programs, and performance gap strategies for over 200 banking product customers. Evaluated training programs and conducted needs analyses to determine effective onboarding learning solutions. Provided clarity of vision and expectations, effective coaching and performance feedback, prioritized resources, managed the training budget, and quality.

Decreased department travel expenses by 30% by hiring and developing a technical training team, and implementing virtual training as a service.

Evaluated technical and soft-skill training programs and conducted needs analysis to determine solutions to improve learning opportunities for current and future leaders.

Led the development and delivery of learning solutions for Operations organization.

Managed training schedules and collaborated with management on the delivery of learning.

Led and fostered a team-oriented culture

LEARNING CONSULTANT CLYDE BERGEMAN POWERGROUP 2010-2011

ADJUNCT PROFESSOR UNIVERSITY OF PHOENIX 2008-2009

PROJECT COORDINATOR AND TRAINER BLUECROSS, BLUESHIELD OF FL 2005-2009

Contact this candidate