Information Technology, Analyst, UX professional

Justin Woodard

252-***-**** ********@*****.***

linkedin.com/in/jwwoodard

UX and IT professional, who’s worked within enterprise and the public sector with a knack for analysis and problem solving. Experienced in Business Analytics, Information and Data Management, Customer/Client Relations, and User Experience. Specialized in Human Computer Interaction. Areas of interest include Front End Development

SKILLS AND ACCOMPLISHMENTS

Software Development: HTML CSS JavaScript Ruby Rails Bootstrap Git

Business Analysis: Agile Development Functional Analysis Requirements Gathering User Acceptance Testing Digital Transformation

User Experience: User Research Wireframes Design Thinking

Tech Talent South Code Immersion Bootcamp: Incubated skills in full stack web development

Google IT Support Professional Certification: Developed skills in Technical Support, Networking, Operating Systems, Systems Administration and Security

UX Research Fellowship: Developed and conducted usability study, including task and scenario development, writing test scripts, screening participants with pre- and posttest surveys.

WORK EXPERIENCE

Infosys, Raleigh, NC

Business Analyst, (02/2019)-2020

Interacted with multiple business stake holders to understand business requirements

Analyzed production issues, identified root causes & provided recommendations to operations team

Conducted independent and team-based research to resolve business and technical problems

Projects include: QA Testing for Cisco using Oracle Lease and Financial Management software

NC Department of Commerce, Raleigh, NC

Career Services Employment Consultant, (10/2015) -(02/2019)

Coordinated and managed a Tier II Career Center and Computer Lab providing community resources and outreach

Utilize user centered design to provide effective career guidance and counseling after conducting a thorough individual assessment

Work one-on-one with customers with barriers to employment (veterans, former offenders, at-risk youth, homeless) to increase their employment opportunities

Evaluate and interview customers to gather information on training needs, educational background, work experience, skills, interests and eligibility. Over 600 clients in a 4-month period

Philips Home Health Care, Wilson, NC

IT Support Specialist, (08/2014) -(10/2015)

Provided technical support for hardware and software maintenance

North Carolina A&T State University, Greensboro, NC

Graduate Teaching Assistant, (08/2011) -(05/2013)

Taught engineering design process, concepts and ethics to over 200 undergraduates

EDUCATION

M.S. Industrial and Systems Engineering, North Carolina A&T State University, Greensboro NC

B.A. Psychology, North Carolina State University, Raleigh, NC

B.A. Sociology, North Carolina State University, Raleigh, NC

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