•Dynamic and Desktop Engineer with 9+ years of outstanding knowledge, skills and expertise, dedicated and committed to providing excellent interconnectivity and hardware and software problem solving .
Experience in Hardware, Software, firewall technologies, system design, implementation, troubleshooting of complex system issues, wireless design, data network design, capacity management and network growth.
Experience in O365 upgrade, Repair, Outlook, Excel, PowerPoint, Skype business, Teams, One Drive etc.
Experience in Active Directory Group policy’s, adding Domain, Granting Admin permissions, Inventory’s
Password reset and unlocks account.
Experience in Network Printer configurations.
Experience in Imaging and Deployments.
Experienced as Support engineer with proficiency in installing, upgrading, troubleshooting, configuring, and supporting variety of Network, Security, Winterm devices .
Experienced Hardware engineer with advanced knowledge of Chip level Service, PC Peripherals replacement.
In-depth knowledge of major problem solving and protocols, security vulnerabilities, network security, and application security.
Experience with LAN & WAN, DNS and DHCP.
Knowledge of implementing and configuring new PC and Network Designs.
Experience in designing and deploying enterprise network security.
Experience in Windows Desktop, Antivirus Removal, Security Backup, Monitoring.
Experience in Skilled Infrastructure and implementing new Technology’s.
Experienced in the evaluation, testing, configuration and implementations.
Experienced with all types of Deployment Tools including SCCM 2012 R2/2016.
Delivered custom training for utilization of many features around SCCM 2012/2016.
In-depth knowledge of SCCM client installation, Software distribution, remote control, and other SCCM issues.
Setup and configured SCCM Operating System Deployment (OSD) for Window 7 and Windows 10.
Managed all Task sequences/Images for the different HALs on Windows 7 as well as Windows 10.
Successfully worked on design and deployment of mid to large scale SCCM infrastructures for up to 50,000 seats.
Experience with Mac updating software and resolving technical issues.
Ability to learn new skills and technology in a very quick manner.
Good knowledge in Network function virtualization.
Knowledge & experience in network protocols & packet analysis.
Extensive understanding of networking concepts, (IE. Configuration of networks, router configuration and wireless security, TCP/IP, VPN, Content Filtering, VLANs, Trunk port concept and routing in LAN/WAN, Ethernet Port, Patch Panel and wireless networks.
Strong Knowledge of hardware, Applications software support, LAN, WAN and Operating Systems.
Ability to work in a team Environments.
Microsoft Modern Desktop Administrator Associate MD100
Microsoft Managing Modern Desktop MD101
MS SCCM 2012
Diploma in Hardware and Networking
Sales force Admin and Developer
HCL America, NJ
Desktop/SCCM Engineer May2020-Present
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain the helpdesk tracking software (Service Now INC,RITM and TASK )
Active Directory to adding domain /Adding groups /Granting Admin permissions/Password reset/unlock
Creating new user and groups and OU.
Document internal procedures
Assist with user on/off boarding
Install, test, and configure new workstations, peripheral equipment and software
Windows Imaging using PXE and external drives and deploying the machine and offline image.
Cisco Any connect issue as authentication fail fixing and assigning right group in AD.
Maintain inventory of all equipment, software and software licenses
Report issues to the Service Desk for escalation
Manage PC setup and deployment for new employees using standard hardware, images and software
Mobile Iron GO experience
Office 365, iCloud, Microsoft Teams, One drive and One Note.
Perform timely workstation hardware and software upgrades as required
Microsoft patch management through SCCM 1906
Maintain and create images for company workstations using SCCM 1906
SCCM Image Engineering management/knowledge.
Customized collections in different types of rules as Direct/Query/Include and Exclude collections.
Monitored SCCM platform health and mitigated issues as needed.
Remote access using machine name and monitoring the login /logout user histories.
Configuring the SQL server and maintaining using Azure.
Monitoring the log files and collection the exact error and rectify.
Customized packaging for software installations using AdminStudio, PowerShell, and VBScript.
Created application virtualization packages/sequences using MS App-V 5.0.
Package creation and Distribution via SCCM 2012. Distributed MSI’s, App-V Packages, Mac CMMAC packages etc.,
Software Inventory, Patch Management and Software Distribution using SCCM 2012 R2 for both Windows and Mac Environments.
Knowledge of Microsoft SCCM 2012’s: Architecture, Sites, Collections Distribution points, SCCM database, Windows Server +Active Directory, MDT deployment technologies
Support the Operating System (OS) patching infrastructure such as WSUS as it applies to mandatory security updates to the enterprise in addition to offering recommendations for improving/enhancing the current software distribution processes and procedures.
Cognizant, Summit, NJ June 2019 –April2020
Desktop /IT Support Engineer
Used Service Now to create the ticket as Incident, Request and Task as user needs.
Connected VPN through Cisco VPN Service different region.
Skype for Business to communicate and remote access.
Remote support using the Bomgar to access user machine by remote with elevating privilege access.
Duo mobile application to push security access and activate and deactivate the mobile security access and enroll new mobile devices and numbers.
Troubleshooting on power shell issues.
Air watch to clear pass code, Enroll devices and Wipe mobile devices such as iPhone, Android, and iPod.
Citrix reset adding the new path and Director Reset.
Proficient in Windows operating systems currently supported by Microsoft
Solid knowledge of Microsoft Services: Active Directory and Group Policy management
Creating user account, unlock, Password reset, Assigning to right groups.
MS Office 365 user management.
MS Office 2013/2016 desktop application support
Mac solving technical issues like Outlook, Network issues, software updates and installing user
Require software and solving issue.
Support conference calls and video: Cisco WebEx, Cisco Proximity, Zoom, Polycom.
Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies
Create, manage and administer: SCCM OSD deployment process including the driver library
Strong knowledge of any System Center Products (SCCM), with an emphasis on the following Configuration Manager concepts
Avaya Software installs to communicate through Desk phone application via PC.
Audio and video remote support.
Used software center to distributing the software with high secure.
Norfolk Southern, Elizabeth, NJ May2017 –April 2019
Desktop Support Engineer
Implementation, configuration, and support of Hardware, Software and Applications.
Installed and upgraded computer hardware and all peripherals.
Solved major and minor issues from client side, remote or onsite.
Permission setup for new user as account setup.
Implemented applications and security setup.
Technical issues support user through remote.
Installed new applications and software with granting admin permission.
Solved LAN Connectivity issues and no connectivity issues.
Backup the data’s and upgrading operating systems.
Setup multiple user and group accounts.
Active Directory group management create, modify, and contact import.
Add and remove bulk user accounts and maintain.
Network Printer configurations.
Configured Network devices such as Router, switches.
Provided AV (Audio &Video) support for office meetings, conferences, and other activities.
Creates new procedures and processes to drive desired results
Performing backups, migrating data over network with vary software tools or manually.
Applying operating system updates, patches, and configuration changes.
Active Directory Administration. Adding, removing, or changing/updating users or computers on Active directory, DNS servers.
PC’s deployment and Administrative control of Microsoft SCCM (2007, 2012).
Diagnose problems with desktops, laptops, and printers, and perform appropriate repairs.
Window, TCP/IP, Routers, Switches, Physical Connectivity, and Telephony
Troubleshoot any issues on AV related devices.
Configured and support for mobile devices like tablets, iPhone /Android, etc.
Troubleshoot laptop/desktop/printer/routers/switches/mobile devices, AV devices, and configured any new devices.
Maintain database administration which include install, setup, create local and remote user (VPN, Remote Access).
Reload the operating system from Ghost, Image and re-install from CDs. Configure and install drivers on Windows Operating System, Novell and Linux
Handle Help request for office upgrades, Internet upgrades and patch installation as well as install of new software. IT Inventory Management, Track and maintain IT Assets
Troubleshooting software related problems via remote desktop connection
Com Tech Telecommunications, Seattle, WA September 2016 –March 2017
Desktop Service Engineer
•Assisted in troubleshooting LAN connectivity and hardware issues in the network of 500 hosts.
Performed client requirements to provide solutions for network design, configuration, administration, and security.
Involved in troubleshooting IP addressing issues and updated ios images using TFTP.
Created a backup and recovery policy for software application and verified peripherals are working properly.
Monitored performance of PC’s and servers to identify potential problems and bottleneck.
Troubleshoot problems daily and provided solutions.
Configured new setup and design.
Solved issues on both computers and laptops; replaced hardware devices and solved technical issues.
Managed operational monitoring of equipment capacity/utilization and evaluated the need for upgrades.
Developed methods for gathering data needed to monitor hardware, software, and communication network performance.
Onsite support and call support on phone.
Installed operations systems, such as Windows 7/8/10.
Nokia, India November 2011- February 2016
Provided computer hardware /software support.
Proactively resolved customer problems regarding equipment and service.
Delivered Just-In-Time support, via phone and onsite; responded to campus departmental technical emergencies, in order to prevent data loss, meet deadlines, and support need for users.
Responded to request for technical assistance, via phone and remote.
Support of end users located across the globe.
Install, test, and configure new workstations, peripheral equipment and software.
Experience in working with Microsoft Office suite (word, excel, Access, Visio, Power Point and Outlook) for documentation, analysis and presentation.
Provided technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory.
Continually updated personal knowledge of computing hardware, OS, and software.
Troubleshoot various technical issues dealing with printer, network, and phone system.
Successfully administered user accounts, outlook configuration, troubleshoot on outlook.
Worked on Operating system Windows7/8.
Participated in on- call support in troubleshooting the configuration and installation issues.
New PC assembling, computer peripherals replacing.
Provided technical support for upgrading, improving, and expanding the network.
Configuring the switch(2960/3560/2950T), Router(1941/2901/2911)
Configuring VLAN, Multiple VLAN using trunk port concept .
Maintaining corporate network and handling Incident issue.
Good Understanding on protocols like OSPF, EIGRP, TCP/IP, FTP, SMTP, Telnet, HTTP, ARP, ICA
Build, troubleshoot and repair PC's/Notebooks which include hardware and all OS. Build new PC's from scrap that including installing and configuring BIOS.
Define, implement and support corporate IT infrastructure and applications, including network services, security, Windows server administration (VMware, SQL, Active Directory), storage and backup (Ghost, Drive Copy, Drive Images)
Bachelor of Information Tech (BSc IT) at Allagappa University, India.
Diploma in Computer Science and Engineering, at AMS polytechnic college, India.