Sales Customer Service

Marwa Adel

289-***-**** **********@*****.***

Biotechnology Laboratory Technician

WHMIS-certified Biotechnology graduate with laboratory experience familiar with OH&S, GLP, GMP, GCP, HACCP, FDA, Health Canada, and other ISO guidelines.

Enthusiastic and analytical upcoming graduate of Mohawk College’s Biotechnology (Health) program. Learned the fundamentals of biotechnology, microbiology, pharmacology, genetics, bioinformatics and clinical testing associated with the health sector. Explored scientific methods and experimental techniques in accordance with accepted principles of quality assurance and manufacturing in the biotech industry. Fluent in English and Arabic.

ABOUT ME

Results-oriented with experience and proven success achieving performance goals in the consumer sales/customer service industry. Passionate about leading, communication, and technology, I enjoy collaborating to solve complex problems while building my skill portfolio. Looking for a job in my field and willing to work myself up in the Biotech Industry or similar field.

RELEVANT SKILLS

●Strong focus on building relationships through consultative solutions within all levels of an organization

●Knowledge of Good Manufacturing Practices (GMPs) & Good Laboratory Practices (GLPs)

●Proven track record in retaining customer loyalty and generating new sales

●A sales professional with extensive experience in corporate national and retail accounts

●Experience in account management and sales roles.

●Computer proficiency (Microsoft Office Suite)

●Quality Control (QC)/Quality Assurance (QA)

●Laboratory Testing and Statistical Analysis

●Phlebotomy, Microbiology, Chemistry

●Verbal/Written communication skills

●Organizational/Interpersonal skills

●Laboratory Instrumentation

●Time Management skills

●Leadership

EDUCATION

●Diploma in Biotechnology Hamilton, Ontario

Mohawk College

From September 2018 to April 2020

●Awards: Honours Graduate (GPA 84%)

●Program Highlight: Explored scientific methods in accordance with accepted QC and QA principles in the biotechnology industry.

●Bachelor of Veterinary Medicine.

From Alexandria University, Egypt. From September 1994 to May 1998

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WORK EXPERIENCE

Accounting department-Jackson Square Dental Clinic 07/2019-August 2020

●Provide financial information to management by researching and analysing accounting data; preparing reports.

●Prepares asset, liability, and capital account entries by compiling and analysing account information.

●Summarizes current financial status by collecting information, preparing balance sheet, profit and loss statement, and other reports.

Cashier - KFC & Taco Bell, Hamilton, ON 09/2018 – 08/2020

Supervisor cashier 08/ Present P/T

●Receives payment by cash, credit or debit to process order transactions

●Issues receipts and change to customers for their purchase

●Counts money in cash drawers each shift to ensure the amounts are accurate

●Provides first-line customer service by greeting customers and answering questions about menu items

●Maintains a clean and orderly checkout area by performing general housekeeping duties

Veterinarian & Science Teacher - Directorate of Veterinary Medicine, Alexandria, Egypt 2013– 2017

●Performed laboratory examinations and provided technical assistance related to lab procedures

●Maintained laboratory facilities, supplies, and equipment in good working condition at all times

●Compiled and analyzed Continuous Quality Improvement data to shorten lab turn-around times

●Inspect slaughter house poultry ( chicken, turkey and beef).

●Performed Antimortum and postmortum examination, and make sure of humane transportation of animals.

●Make sure that the food fits for human consumption.

●Examined animals to detect and determine the nature of their condition regarding diseases or injuries

●Treated sick or injured animals by prescribing medication, setting bones, dressing wounds or performing surgery

●Inoculated animals against various diseases such as rabies and distemper

●Collected various bodily substances for testing and analysis

●Advised animal owners regarding sanitary measures, feeding and general care necessary to promote the health and well-being of animals

●Operated diagnostic equipment such as radiographic and ultrasound equipment and interpreted results

●Performed surgery on animals to treat illness as necessary

●Educated the public about diseases that can be spread from animals to human

●Organized learning resources and the classroom environment to facilitate a positive learning experience

●Balanced large/small groups and individual instruction to accommodate different learning styles

From 2005 to 2013 maternity vacation

Work as a medical representative in Pharco Pharmaceutical Company from 2000 to 2005

●Maintained positive relationships with clients in multi-physician practices and hospital groups to achieve maximum revenue reimbursement and retrieval.

●Visit medical facilities to evaluate their needs and discuss sales or products that would help employees be more productive.

●Speak on the phone or in person with clients, answer questions, and address concerns regarding product availability, prices, and credit terms.

●Arrange for medical conferences, including all physicians from different specialties.

●Being the best achiever for two years.

VOLUNTEER EXPERIENCE

Common Groups Volunteer - Wesley Centre, Hamilton, ON

●Met newcomers to Canada and helped them with improving their English

References available upon request

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