Engineer Office Staff

JDE CNC System Administrator

Akarsh Yamuna Ashok

Dammam, Saudi Arabia • +966-***-****-** • ********@*****.***

More than 11 years of experience in IT field and more than 10 years in Oracle JD Edwards

CNC with a demonstrated ability to quickly learn and integrate new technology in a

variety of industries. Proven success in implementation, management, operations, technical

and interpersonal skills to increase productivity with reliability and teamwork. Highly

motivated, team-oriented, flexible and able to work under pressure. Excellent communication and interpersonal skills.

PROFESSIONAL EXPERIENCE

JDE CNC System Administrator 2010 to still

Napco National, Dammam, Saudi Arabia.

Responsibilities:

Installation of Oracle JD Edwards Enterprise One Deployment Server,Fat Clients,Citrix Servers.

Responsible for new user creation, role creation.

Maintaining the JDE menu structure for different users.

Providing user securities and role securities.

Providing application and batch file securities.

Working with Boomerang for importing and exporting JDE packages.

Creating new projects up on adding the needed objects as per the request from developers.

Deployment of the new packages to citrix servers in order to users can access.

Provide timely support and technical expertise to the office staff.

Monitoring the performance of the citrix servers.

IBM iSeries (AS/400) System Administration (V5R3, V6R1)

AS/400 Sytem Monitoring and Maintennace.

System user profile, role creation and security setup.

Managing user securities and ODBC connection secuirties.

Performing system backup and transaction log (journal) backup.

Troubleshoot AS/400 related issues.

Citrix

Monitoring service levels and turning performance.

Managing user profiles and groups.

Managing published applications.

Clearing Print Queue files of business application.

Deployment of packages for business application.

Oracle Bussiness Intelligence 11g Administration

Performing user, group creation and security setup.

Monitoring service levels and turning performance.

Diagnosing errors and establishing resolutions.

Performing backup and recovering data.

SQL Servers

Creating new users in the SQL server for business application.

Creating roles on the basis of the securities.

Monitoring service levels and turning performance.

Backup and restore process.

PDA (Personal Digital Assistant) Support

Preparing new PDA and printers for salesman.

Upgrading OS of PDA.

Software maintenance for PDA.

Installing Arabic language on Apex3 bluetooth printers.

Managing remote support server for PDA (SOTI).

Supporting all PDA users remotely via SOTI including all remote area offices.

IT Support

Responsible of preparing new desktops and laptops for the users.

Managing all network printers.

Managing all LAN projectes, Wifi projectes and CISCO Tandberg video conferencing system.

Supporting users related to Cisco IP phones and other IT related issues.

Technical Support Engineer 2009-2010

Sutherland Global Services, Kochi, Kerala,India.

1. Supporting remotely the customers of Acer, Gateway & e-machines.

2.Troubleshooting the operating sytem issues for Windows Xp, Windows Vista & Windows7.

3. Troubleshooting hardware and software issues for desktops, laptops and netbooks.

4. Troubleshooting network related issues.

5. Providing user securities and folder sharing via network.

6. Applying updates to software using patch management service.

7. Placing depot repair order for hardware related non resolvable issues.

Key Skills:

JD Edwards, Citrix, AS/400, Microsoft servers, LAN/WAN n/w services, Managing Active Directory, Manging Oracle Bussiness-Intelligence, Manging SQL servers, Application & Technical training/support, Desktops & laptops, MC70 series PDA’s, Help desk management

Professional Certifications

Microsoft® Certified Professional.

Microsoft® Certified System Engineer on Microsoft Windows® 2003.

Microsoft® Certified Systems Administrator on Microsoft Windows® 2003.

Microsoft® Certified Systems Administrator: Messaging on Microsoft Windows Server TM 2003.

On Job Trainings

Undergone JD Edwards EnterpriseOne Configurable Network Computing (CNC) training.

Undergone IBM AS/400 iseries system Administration training.

Undergone Oracle Business Intelligence Enterprise Edition (OBIEE) Administration training.

A+.

Migration from JDE 8.1 to 9.1 by ITEC.

EDUCATION

2004-2008-B.Tech in Electronics and Communication, MG University, Kerala,

India with an aggregate of 67%.

REFERENCES

•Available Upon Request

Contact this candidate