Virtual Assistant

House No. ****

Brgy. Capitol Site, Cebu City

099********

**************@*****.***

JERALD E. CABANTOC

SKILLS

● CSR

● Payment and Collection

● Retention

● Technical Support - Payroll and Accounting Software

● Sales Associate

● Appointment Setter

● MS Office Sufficient

● Google Product Sufficient

● Salesforce CRM Sufficient

EXPERIENCE

FWD BPO Collection Specialist

Mar 2020 – Present Mandaue, Central Visayas, Philippines Collections Tasks (Main Task)

*Process collections

*Chase collectibles

*Evaluate collectibles

Payout Tasks (cross-trained due to Covid19)

*Evaluate Guarantors and Borrowers profile for credit score standing

*Evaluate Guarantors and Borrowers requirements in processing their loan application Appointment Setter (cross-trained due to Covid19)

*Pitch customers to avail service

Author Solutions, LLC Payment Specialist

Sep 2018 – Feb 2020 Cebu, Central Visayas, Philippines Payment Central Representative (Main Task)

*Strictly follows Payment Card Industry Data Security Standard (PCI-DSS) in processing payments

Learning Website Subscription (crossed-trained)

*Strictly follows Payment Card Industry Data Security Standard (PCI-DSS) in processing payments

*Retention for subscription

*Walkthrough assistance in navigating the website

Payment Collection (crossed-trained)

*Strictly follows Payment Card Industry Data Security Standard (PCI-DSS) in processing payments

*Chasing collectibles for those who are in payment terms

*Offering and assisting other payment methods

Liberty Yellow Cab Dispatch Coordinator

Feb 2018 – Sep 2018 AZPIRED

*Dispatch taxi drivers

*Provides excellent service for customers and drivers concerns

*Trace disputed payments

Convergys Technical Support Specialist

Aug 2016 – Jan 2018 Cebu, Central Visayas, Philippines Payroll and Accounting Specialist for Intuit Quickbooks

*Business Profit and Loss reports

*Bank Reconciliation

*Invoices and Payroll

*Tax reconciliation

Sale Associate - Walmart Account

*Process and place order

*logistic tracking

*process refund

EDUCATION

Dipolog Medical Center College Foundation

Bachelor of Science - Information Technology

2010 – 2016 - 4th Yr undergraduate

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