Engineer Support

RESUME

VIJAYARAGHAVAN.B

E-Mail: ***********@*****.***

Contact Number: 999-***-****

Career Objective:-

To continuously strive for higher achievement in life and to prove myself efficient by accepting challenges and to contribute for the success of the esteemed organization by my hard work and acquired skills.

Technical Skills:-

CCNA:-

Routing Protocol Configurations.

Installation and setup of routers and switches.

Setting up Serial and Ethernet Interfaces

Design and implementation of LAN/WAN, using Cisco routers, hubs and switches.

Good working knowledge of routing protocols such as RIP, OSPF, IGRP and EIGRP.

Tools & Utilities:

SAP, NMS, EMS, MAGANAGUEST, MQN sure, CACTI & PUTTY

Working Experience:-

1. Worked as an KNET SOULTION PVT LTD (SUN Groups), Chennai, Technical Support Engineer (L2) from June 2019

JOB RESPONSIBILITIES:-

Monitoring EPON and GPON OLT

Troubleshoot on FTP Site issues, low latency issues on gaming & websites and changing its Route to best path.

Support with user core router and switch firewall related issue find out and solve the issue.

Port forwarding support with user

User any network related issue facing own device take remote support and solve the issue.

EMAIL chat with user any queries ask

Raising Trouble tickets upon client’s queries and assigning it concern team.

Basic configuration of Routing, Switching, Access Lists, Network Address Translation (NAT), VLAN etc.

2. Worked as an FTTH Engineer, in RJIL network operation and responsible for various function based on client requirement (service delivery and service assurance) from December 2018 to June 2019

JOB RESPONSIBILITIES:-

Ensure the SLA, GFR and maintain the same

Coordinating with various cross function teams

Reviewing various dashboard alerts generated various systems database applications etc.

Track resolve and record problem with speed and quality

Troubleshoot,resolve or escalate technical related issues

Provides advanced technical support regarding the more complex and involved LAN/WAN problems.

Coordination for hold calls with cross functional area at JC (Acquisition lead, O&M &SCM)

Productivity & SLA management

Providing technical assistance and exposure in installation of HIS and JHIV and jio voice

Installing broadband connection and troubleshooting issues related to broadband services

Connection and residential and corporate industries

Servicing and maintaining of broadband modems and routers

Working with hubs,switches and bridges for sharing broadband connections

Configuring various types of FTTH and Wi-Fi routers.

3. Worked at Graduate Trainee Engineer, in the Intelligent Network (CMTS), BSNL, and Trichy from November 2016 to November 2017.

JOB RESPONSIBILITIES:-

Integrated cell phone data support into current systems, enabling company to monitor and document usage.

Knowledge of signaling of IN system (SS7), Reporting System and operation of telecommunication systems.

Identifying and solving customers’ complaints via the BSNL CRM portal.

Analyzed and resolved telecommunications billing issues.

Active listening to customer complaints to identify problem and solving Technical complaints related to Mobile Prepaid services.

Member of Tariff Verification Committee to ensure the proper pricing and charging of prepaid plans and STVs.

Submitting FMCC Reports to higher officials.

Knowledge of Advanced Telecommunications Computing Architecture (ATCA).

4. Worked at Phoenix Medical System Pvt Ltd Chennai as an process &planning Engineer, in the Production Department from November 2015 to July 2016.

JOB RESPONSIBILITIES:-

As an Electronics engineer, maintenance and monitoring of various projects.

Testing and Designing of circuits and PCB using jig

Testing of PCBs, Connectors, Power Supplies and Signal Conditioners.

Final designing Fault finding in PCB & Circuit.

Facilitation inspection and designing of new product as well as component before starting designing.

Testing and creating standard inspection reports of manufactured product like battery chargers power supplies.

5. Worked at Venture lighting Pvt Ltd Chennai as an team leader, in production Department from March 2014 to November 2015.

JOB RESPONSIBILITIES:-

As Electronics engineer maintenance and monitoring of various projects.

Testing and Designing of circuits and PCB using jig.

Fault finding in PCB and machine.

Monitoring and maintaining daily target as required in the project.

Education:-

Technically qualified as B.E graduate in Electronics and Communication field from Anna University with 64% in 2014.

Passed Diploma in Electronics and Communication field from Dote with 67% in 2009.

Passed SSLC (High School) with 56% in 2006

Achievements:-

Efficiency predicted the faults of some components in projects (Device) this improved the accuracy and efficiency.

Successfully established the ISO rules in the production department for standard testing and designing procedures.

Solely entrusted with the responsibility of performing the reliability tests for the product which was successfully executed.

Personal Profile:-

Date of Birth : 25.05.1989

Gender : Male

Marital status : Single

Age : 30

Contact Address : No.10/101, Main road,

Puvalur,

Lalgudi,

Trichy-621 721.

Place:

Date: Signature

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