Sales Service Representative

****_**** Business English (Diploma).

Nebeul ISLN (Higher Institute of Language of Nabeul)

2013_ 2014 Scientific Baccalaureate.

Manzel Bourguiba- Ibn Roched

Bizerte

Project Management: I learned ho to be a good Project manager and have a good project analysis throught the courses of PPP (personalized professional project). 17 April_currently (2019-2020):

Apprentus (Customer Service): Customer Service Representative. Apprentus: Apprentus is the best way to find high-quality teachers in hundreds of different subjects. From math tutoring to yoga, our mission is to provide thousands of searchable and bookable classes.

Communication and commercial tasks:

Smoothen the conversation between teachers and students until the booking.

Provide necessary solution for complaint, bug,

misunderstanding…

Treating clinets demands:

(Emails,Messages,socialmedia, Phonecalls,…)

Payment checkeing.

19 March- 15 April (2019-2019):

Ozeol( Prostecting): Prospector.

E-linking:

Looking for potencial costumors( Links, platforms…)

Telecomunication:

Calling the potencial clients.

Selligent training.

Ben Hassouna

Ahmed

Age 27

Address: Residence Jalaa ap 5

City-Country: Manzel Bourguiba-Tunisia

Phone: +216********

E-mail : **********@*****.***

WORK EXPERIENCE

Customer Service Representative/

Marketing and sales specialist

EDUCATION

4 April_1 March (2018-2019):

SACEM Industries (Communication and Marketing Department): Sales and Marketing specialist SACEM Industries: One of the leading Transformer manufacturers in Tunisia. Started its own platform called e-electricity to dominate the Marketing field of electrical equipments E-electricity: It is an electrical intertnational B2B platform dedicated to linking buyers and suppliers, organizing the trade between them and Business opportuinity provider (Tender, Projects, Quotation requestes….)

Tasks performed:

Marketing Strategies

Communication and commercial tasks:

Smoothen the trade between buyers and supplier providing opportunities and selling their products

Supply the need of our buyers

Event organizer: we organized and participated in Africa smart Grid event one of the biggest events in Africa

One of my biggest Achievements : participating in the second biggest tender in Turkey (the Renewable energy field)

15 January_15 March(2017) :

Interenship at SACEM Industries (Export Department) Tasks performed:

Homologation techniques (Prosedures)

Getting an approval from the Belgium government to sell our Transformers

1 june_ 3 July (2016) :

Internship at Hotel Bizerta Resort Bizert

Tasks performed:

Receptionist

1 June _ 15 june(2015) :

Internship at SACEM Industries manzel bourguiba

Tasks performed:

translating, eamiling ...

English: Very good

French: Fluent

German: Acceptable

Arabic: Very good

Skilled at: Word, Excel, Photoshop, Publisher, Onedrive, 356Office Handball (Played professionally) / Drawing /Writing/Reading International Red Cross (Certified level 1)

Training in the Zootherapie field

HOBBIES

ADDITIONAL TRAINING

LANGUAGES

SOFTWARE EXPERTISE

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